C3 not updating via Ovi suite.

I have a Nokia C3 which has been giving me problems. Restarts, stops responding etc. Someone suggested I update its firmware.
I tried it, but everytime, its stuck on the backup screen. It gets stuck here for hours before finally giving an error, "Sorry, there was a problem backing up your phone"
A screenshot is attached.
Attachments:
Untitled.png ‏43 KB

my advise for you is to use the OTA update on the phone goto menu>>settings>>phone settings>>phone updates>>update phone software

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