C309a printer not conecting wirelessly- printer's wireless wizard not finding router- rebecca

new comp.  running windows 7.  i've downloaded driver updates,  cd for printer... HP diagnostic tool etc.  turned every device off including router, modem, and rebooted.  reset router to defaults.  now for some reason printer not finding wireless router in NEW network name wheni  run wireless wizard from printer.  says no link on printer.  on new comp says printer disconnected.  diagnostic tool says incompatible with windows 7. have downloaded updates from HP as of december.  wireless network test says fail under wireless working.  all other comps in house can get on wireless internet. attempted to manually type in routers info... ip address etc... still says no link on printer.  did the routerlogin.com for my netgear router thats 3 years old....for ip's etc...
i need to get the printer to find the wireless router!!!!!!

First, let's make sure the printer is OK.  From the front of the printer: Setup > Network > Wireless Network Test.  Does it pass all its tests?
Next, in the same Network menu, Reset Network Defaults.
Now, if all that goes well, from the same Network menu run Wireless Setup WIzard.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

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