C309g (CD055A) no black and other issues..

Hey all..  Not sure which thing to post about first, so in random order, here goes....
I bought a used printer listed above in the subject..  It needed a new power supply, and ink, but seemed to be great.  I purchased the regular size cartridges except the black which they had in XL size.  I printed a total of 3 test pages (set up on three computers), I printed one 8x11 photo via bluetooth from my phone, and my wife printed 2 8x11 photo's from her PC.  All 3 8x11's were on regular paper.  Oh, and we printed one of the dots built-in pages..  So if you're counting (and I KNOW I am), that is a total of 7 pages.  Additionally there may have been one demo page (possibly a total of 8 pages, then!), can't remember if I did that demo page on the previous owners ink or if I did one on the new ink I bought (previous ink was old/empty).  Oh, and technically there was an alignment page, so final total 9 pages.  After those nine pages, my magenta and yellow ink were both down to around 65-75 percent.  It sat a week without use (literally, 7 days).  Today I went to print some regular text (black only) and it shot out at me blank pages.  I tried a few more times, and nothing but blank pages.  Tired of running back and forth, I printed a built-in "school paper" page or wide ruled paper (heh, how cool in a pinch is THAT feature!).  It printed perfectly - Course it's blue and magenta, no black..
So it's been awhile since I used inkjet, but I quickly rememberd the handy utility to clear/clean printheads.  Ran that.  It failed, assumedly for missing black (it had the gray'ish photo black, but not 'black' anywhere on the sheet.  After the cleaning failed, I removed the black, and all the colors.  Seems to be black in there (as should be!) I dabbed the bottom with a paper towel gently, it turned black...  So I put it in, and it whirred away doing it's thing to re-align, and then it told me the shocking news that my printer was low on ink, and showed all levels to be well, I suppose about 10-15 percent remaining (think SMALL skinny lines).  Now I know this is an estimate, but I'm concerned from the get-go that after only 9 pages it was down to 65%!! 
Before I found the forums, I found a site that recommended removing the ink cartridges, and removing the print head itself and soaking the bottom portion (up to the wire meshes, slightly covering them, but not the entire thing) for awhile in IPA (isopropal alcohol) and then dipping them in fresh a fresh batch to 'rinse' then gently hitting them with compressed air via air compressor (or canned air, I suppose, have an air compressor) to remove any debris and get the remaining alcohol off/out.  I then let it sit several hours to 'dry', which - it was probably ready immediately given the properties of IPA, but didn't want to chance it.. Re-inserted it and the ink, and.....  SAME THING. 
All the ink is official HP ink (since I'm sure that q is coming), was purchased from a big box retailer who ya all know and love or hate (no need to name drop)..  I'm wondering if...
1.  My ink, though coming out onto the paper towels could be bad/defective.  Given the really fast drop in the levels of ink, and the issue with black not seeming to print, seems possible? 
2.  Should I try the boiling the print head - err not boiling it, but sticking it in recentyl boiled water, and give that a try?  The guide that was posted here somewhere showed doing that, with IPA added to the water as an option.  Is it possible the IPA didn't break up whatever gunk might be blocking the black, that boiled water might break up?  Does that make sense, or would the IPA have broken it down? 
How do these print heads work exactly, or is that the big company secret?  I mean, is there a tube that goes for the inlet of black to the gold area underneath, cuz it's not directly under the gold like old fashioned cartridges used to be..  Is there any way to open up or access that area like, under the metal screens to get in there with a pipecleaner or something maybe, or something?
And, for bonus points (lol) Why does HP assign two names to their printers??  IE C309g (CD055A),  If my printer is the C309g, why is it ALSO the CD055A??  SO confusing and un-necessary..
Thanks for your time and patience

I've had a similar problem with black not printing, though my printer is a B8550. I bought new and have used it fairly lightly I'd say, but after only a couple of years it suddenly stopped printing the photo black (it has separate cartridges for black for photos and black for text, etc.).
   It prints on regular printer paper just fine using the other black--but not a drop prints of the Photo Black (yes, it's full). Since I've cleaned the print head, and even bought a new one, and a diagnostic print shows absolutely no trace of the photo black, I'm fairly sure the printer itself is at fault. It's sold as a 'Photosmart' printer, meaning it's intended to use to print photos--large format too--so without photo black it is a huge brick as far as I'm concerned.
    I've begun to notice from these forum posts that there is an issue with HP and black ink, or at least whatever controls black for photo papers in their inkjet printers. If I'm not mistaken both yours and mine use the 564 cartridges, so maybe that suggests a common factor in such printers that is the culprit. I suspect HP knows there is a problem, either with the hardware or firmware, and I wish they would do right by us.

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    Hi, I'm havng issues with my active pen, but wasn't sure if it's an issue with my laptop or stylus (or if it's a software/driver issue). Is there an easy way to tell?Also, I've been using my laptop for a month now, and recently have had other issues, listed below. I wrote them down below in case that could provide some information, and/or if those issues are something I should be concerned about and should try to fix. To begin with, after doing some research, I bought a Synaptic active stylus (the Dell one), which worked very well for the first two weeks until last week. All of a sudden, it started to respond very awkward and randomly, sometimes it's too sensitive and draw lines even when the pen was off the screen, and sometimes it didn't draw anything at all even though I see the small circle following my pen tip. I initially thought it was due to low battery, but it's the same issue after I replaced the battery. Right now, the laptop doesn't respond to pen touching the screen (no clicks, no writings), although the pointer follows the pen. Any ideas on how to resolve this issue? How do I know if it's the pen that is faulty or if it's the laptop? Other issues I had or am having:1. Today, I had a BAD_POOL_HEADER error and blue screen of death. After reboot, everything seems to still work, but the login is now much slower. It's very fast to reach to the login screen, but it takes 2-3 minutes to bring up the desktop and other startup applications after I enter my password (I think it used to take less than 10 seconds). I tried rebooting 2-3 times, and it was always the same. 2. The laptop seems to gain heat very easily. With moderate workload (example, some websites with flash advertisements or videos), it can easily go above 70 degrees Celsius on either core (according to CPUID HWMonitor). One time, the system actually failed and forced hibernated due to overheating. (To me, the screen went blank all of a sudden. I turn the laptop back on, and the screen printed a message for a while saying it forced shutdown due to overheating. I realized it was hibernation after I logged in since I see all my windows) 3. On the second day of use of this laptop, the laptop just shutdown for no good reason, and then couldn't boot, saying it cannot find boot image or something like that. I looked up the web and found that it could be a BIOS issue. It said to try reseting the BIOS setting, and then it worked. I also upgraded the BIOS image to the latest after this incident. 4. This is probably more a router issue, but I initially had problems connecting wireless to my router. It was solved after changing my router. For those who are interested, the details is as the following: my old router supported up to 802.11n , but not 802.11ac, That shouldn't matter, but all wireless connections get disconnected once in every several hours if my HP Spectre x360 is trying to use the wireless. However the wired connections stayed ok when this happens, so the router is only "partially" killed. The fact that all wireless connections are getting killed seemed to me that the router didn't like something from my HP laptop. To be fair, I didn't try not using my HP laptop to see if the issue goes away, so it could be  a coincidence that the router started to go faulty at the same time I bought and used my HP laptop. Anyways, it seemed it's a router issue, so after replacing the router. the issue went away. Thanks. 

    Will investigate and let you know what I can find out.
    Although I am an HP employee, I am speaking for myself and not for HP.
    Please click the little thumbs-up dealybopper to the lower right if my reply was helpful to you. Please mark Accept As Solution if it solves your problem. This will help others, too!

  • RV042G Log Email and other issues

    The RV042G manual said to use this site for support so here goes.  After owning and operating the RV082 for many years, I recently upgraded to the RV042G V01.  Overall the RV042G hardware appears to function pretty good.  The RV042G has faster throughput, but it is slightly slower in command/control response and boot than the RV082.  I have now owned the RV042G about two days and have found a number of issues.  Specifically, emailing logs doesn't work. 
    - Emailing logs does not work.  RV042G does not appear to handle any type of connection authentication, it does not have a place for the senders user name or password.  I have tried SMTP servers that require no authentication and ones that do, none of them work.  RV082 worked fine with the Time Warner Cable (TWC) SMTP server, RV042G does not.  Additionally, there is NO output in the logs to show a failure.  So TWO bugs here.  I have checked settings to ensure no blocking rules, have rebooted, and even did a factory default with no luck and absolutely no mention in the logs anywhere of failure to send.
    Email is my primary issue, any suggestions on getting this working would be appreciated.  I've also identified a number of other issues as well and included them here to avoid multiple posts.  These are:
    - Port 0 apparently responds to interrogation and shows CLOSED (not STEALTH per grc.com).  This was NOT the case for the RV082 and is a potential security vulnerability as it cannot be redirected.
    - Port 1 is CLOSED and apparently responds to interrogation.  This was NOT the case for the RV082.  Normally I would be good on the RV082.  I could redirect any OPEN or CLOSED ports to the bit bucket (192.168.1.254 for instance).  BUT, the RV042G Port Forwarding is NOT sending things to the bit bucket and instead decides to OVERRIDE the forwarding and respond to queries.  So there are TWO bugs here.  This is a potential security vulnerability.
    - The ALL Logs tab shows nothing, but sub tabs do until AFTER you hit the clear button, then it works as expected. This happens every time you open the logs.  Another poster identified this problem so this is confirmation of that issue.  Also, once the dialog box for the log has closed, it will not open again until leaving the page and returning. 
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    - HTTPS html interface works fine in Firefox.  However, turn it off and use just HTTP and there is a problem.  Can't see the forms and buttons, can only see the background image.  This isn't as much of a problem as I can just use HTTPS, however, with the RV082 when HTTPS was activated it would open the remote management portal regardless of whether the button was clicked or not. So really a non-issue but a bug none the less.
    - RV082 could send 500 log events, RV042 can only send 100. Again, not a bug but a reduction in capability over the older RV082.
    One last thing, your hardware version control numbers and firmware download page are confusing for the RV042G V01.  Found this when I checked if there was a newer version of the firmware than what the RV042G shipped with.  Here is what the firmware update page shows:
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         "Firmware Release 4.2.1.02 - RV042, RV082, RV016 firmware 4.2.1.02-tm (V3 hardware required)". 
    The problem is that you reset the hardware version in the RV042G (V01).  Just seems probable that someone will download the firmware for the RV042 V01 and try to put it on the RV042G V01. 
    I like the RV042G overall and will wait for updates for these issues (email logs would be nice sooner rather than later as this is an advertised feature).  The RV082 was a great router for a long time ONCE most of the bugs were fixed, hoping the RV042G will be the same.

    Guess I spoke too soon.  If Remote Management = Disable and HTTPS = Enable, it will OPEN external access to port 443.  So have to use an access rule to kill it off.  Can STEALTH Port 1 as well with an access rule but have to block all traffic there.  Cannot block Port 0 (make it STEALTH) with an access rule and this needs to be fixed in firmware.
    So port forwarding does work but not when sent to the bit bucket, have to use an Access Rule instead.  (You can see this by doing the following: turn off HTTPS and remote management and look at port 443 from the outside of the firewall.  No response at all.  Now enable HTTPS and keep Remote Management disabled and forward port 443 to an unused internal IP address.  The port still shows up as OPEN but won't connect.  Again, the RV082 did not exhibit this behavoir and would simply not provide any response to an external query if forwarded to an unused internal IP address.)
    For clarity, I have the RV042G V01 with Firmware Version :   v4.2.1.02 (Jan 18 2012 14:10:55). 

  • Scan app not opening and other issues

    Hi,
    Let me start by saying thank you for your assistance. I have a regular-old 5514 photosmart airprint printer, and it is going crazy. It is just about to be two years old. My computer is a MacBook Pro on 10.9.1 (also two years old). The printer and computer are connected by my Comcast blast wifi. All of my paper and ink are HP. So here's the problem, first it won't print my pictures, not on glossy or regular-it just makes the noise like it is printing but the pages are blank (this never used to be a issue); second, the scan app won't even open on my computer, it just gives me a long page of coded errors or just automatically closes; finally, it often is printing streaky if it does print. There are no updates that I can find on for the app on my computer, and I have zone 2 ink, (I will buy more if this thing starts working), and I have run all the tests and they are completely fine as if nothing is wrong. Please help! If you need additional details I can provide that info.
    Thanks,
    amycdero

    Hi amycdero and welcome to the HP Forum,
    I understand that you are having scanning and printing issues after upgrading to Mavericks OS X v10.9.1. I will try my best to help you resolve this issue.
    In this document for Mac OS X: Scanning Software Does Not Open or Stops Responding are steps the may help you with your scanning issue.
    This document for Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems should help with the streaking printing issue.
    I hope this information is helpful. Please let me know.
    Thank you,
    I worked on behalf of HP.

  • DNS and other issues with SBS Server 2003

    I see a lot of excellent information out here in the discussion group but I understand little of it. I am technology savvy but not an IT man, so please be patient when I ask questions to clarify your responses.
    My first question should be an easy one to answer. Has anyone told you all that they appreciate your help today?
    I DO !!! Thank you for your kind nature and your choice to help others (like me)!
    Our 2003 SBS server has multiple issues. The server has two NICs; one for the WAN connection and one for the LAN.
    Windows IP Configuration
       Host Name . . . . . . . . . . . . : mathewsserver01
       Primary Dns Suffix  . . . . . . . : MathewsElectricalInc.local
       Node Type . . . . . . . . . . . . : Unknown
       IP Routing Enabled. . . . . . . . : Yes
       WINS Proxy Enabled. . . . . . . . : Yes
       DNS Suffix Search List. . . . . . : MathewsElectricalInc.local
    Ethernet adapter Mathews Local Area Connection:
       Connection-specific DNS Suffix  . : 
       Description . . . . . . . . . . . : Broadcom NetXtreme Gigabit Ethernet #1
       Physical Address. . . . . . . . . : 00-1E-C9-CE-C5-E7
       DHCP Enabled. . . . . . . . . . . : No
       IP Address. . . . . . . . . . . . : 192.168.16.2
       Subnet Mask . . . . . . . . . . . : 255.255.255.0
       Default Gateway . . . . . . . . . : 
       DNS Servers . . . . . . . . . . . : 192.168.16.2
       Primary WINS Server . . . . . . . : 192.168.16.2
    Ethernet adapter Network Connection to Router:
       Connection-specific DNS Suffix  . : 
       Description . . . . . . . . . . . : Broadcom NetXtreme Gigabit Ethernet #2
       Physical Address. . . . . . . . . : 00-1E-C9-CE-C5-E6
       DHCP Enabled. . . . . . . . . . . : No
       IP Address. . . . . . . . . . . . : 10.yyy.xxx.10
       Subnet Mask . . . . . . . . . . . : 255.255.255.0
       Default Gateway . . . . . . . . . : 10.yyy.xxx.1
       DNS Servers . . . . . . . . . . . : 192.168.16.2
       Primary WINS Server . . . . . . . : 192.168.16.2
       NetBIOS over Tcpip. . . . . . . . : Disabled
    #1 In Event Viewer (Local) Application I have recurring event Source=Userenv Event 1053 every 9 minutes.
    #2 In Event Viewer Directory Service I have recurring event Source=NTDS General Event 1126 every hour.
    #3 In Event Viewer DNS Server I have recurring event Source=DNS Event 6702.
    Also, I am surprised that the LAN NIC #1 is not set up as DHCP!
    What information may you require to assist me?
    tmath2 in Houston

    Hi,
    Could you type “route print“ on CMD, and post the result here?
    It would be helpful if you may describe the phenomenon of the problem? such as changes before the problem occurs, any prompt error message, related operations except for these logged Event ID.
    You may reference the link below for reference.
    Event Source Userenv and Event ID 1503:
    http://www.microsoft.com/technet/support/ee/transform.aspx?ProdName=Windows+Operating+System&ProdVer=5.2&EvtID=1053&EvtSrc=Userenv&LCID=1033
    Event Source NTDS and Event ID 1126:
    http://support.microsoft.com/kb/305837
    DNS 6702:
    http://technet.microsoft.com/en-us/library/cc735806(v=WS.10).aspx
    Best Regards,
    Eve Wang
    Thanks Eve! I appreciate your attempt to help. I inadvertently posted my reply for the Route table without quoting you first. Sorry about that.
    As far as the problems go, time to logon to server > 5 minutes. Group Policy issues abound. DNS issues (as mentioned). Thought I had an easy one for you. Sorry about that.
    I have one client computer running Windows 7x64 (call it My Workstation) that I back the server and other client PC's up to. The clients have no problem, but after a day or two, the server can no longer "see" the My Workstation and the backup fails.
    But then when I reboot the My Workstation, the server "sees" it again!
    Furthermore, I backup a 10TB RAID 6 array on
    My Workstation to yet another client for redundancy (Call it WORKSTATION2-PC), but if I try to click on the computer icon in Windows Explorer for WORKSTATION2-PC, I get the error "Windows cannot access \\WORKSTATION2-PC. However if I type in
    the ip address or WORKSTATION2-PC, I have no problems.
    tmath2 in Houston

  • Trouble with 4G and other issues after latest update.

    To whom it may concern,
    After the recent update I have been having the following problems:
    I lose 4G in many places where I was receiving great 4G access before.
    Battery life seems to have suffered a little, this may be due to 4G hunting.
    New software applications were installed like the Caller ID app, and flipboard. I hate when software is installed without my authorization and then cannot be removed. What year do we live in Verizon?
    I have heard on this and other forums that a factory reset does not resolve these issues but Verizon claims that it is the final resolution. We should not have to do a factory reset after an update. I understand that there are many variables to consider with all the apps out there but that is what testing is for. That is why we wait for updates from Verizon.
    I will attempt a factory reset to resolve my issues. If this does not resolve the issues I will be contacting Verizon about a refund for the 4G access that I am now being denied.
    Thanks
    AlphaDanger

        Hey AlphaDanger!
    The year is 2013 and I read you loud and clear on wanting to make sure your software operates smoothly on your GS3. So, let's make that happen.
    Right off the bat, thank you for the details as well as considering a hard reset. But, I'd like to make another recommendation if you have yet to do it. Instead, I'd suggest wiping the cache partition. To do this:
    1.) Power off your phone.
    2.) Simultaneously hold the volume up key, home key, and power key.
    3.) When it vibrates, release only the power key.
    4.) When you see the Android recovery menu, wipe cache partition using the volume down toggle and power key to select.
    5.) Then select "Reboot System Now".
    Please let us know how this goes.
    EvanO_VZW
    Follow us on Twitter @VZWSupport

  • Printing in OsX 10.6.x and other issues

    I just updated from a trusty G5 running OSX 10.4.11 to a 2010 Intel iMac running OSX 10.6.8 and can't for the life of me get my Epson 3800 and 595 printers to work. I've downloaded new drivers and also resorted to a clean install but no luck. The other issue is that when I run permission repairs in Disk Utility I get extensive repairs only to have the same thing happen again the next time I run the utility. Suggestions please!

    Thanks for the permissions info. It' a bit disconcerting that in Snow Leopard the Disk Utility just seems to continue repairing things that were supposedly fixed the last time I ran it. In Tiger a second go with Disk Utility would usually come up clean.
    Still having printing problems. Software update supposedly installed new drivers but neither the Epson 595 or 3800 will print. The error message in the driver window is:
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