C310 series scanner software unavailabl​e for Maverick

Question

Since I upgraded my OS to Maverick the past spring, I haven't been able to use the HP scan application that came with the all-in-one printer. After waiting for so long, I checked it again this afternoon and thought that that should be updated after such a long period. However, the HP scan application just crashed and displayed a message that the old version didn't work with the current OS. Therefore I followed the instructions of "Installing Your HP Printer Driver and Software for Mac OS X" to uninstall the old version and add the printer to the list. While I'm able to print, but I still CANNOT scan. 
I tried to solve the issue by following this page:  Scan from OS X v10.9 Mavericks Without HP Software for HP Multifunction Printers, but none of the three options worked for me. Indeed I was told that the scanner software is not installed, but that software is NOT available for download. Remember, the original HP scan application that came from the package doesn't work with the current OS. 
It's very frustrating at this point. Do I need to purchase another scanner at this point? If I do, I know I will NOT choose HP any more. 
Thanks for the help!

Answer 1

Hello @WantToScan,
I would like to assist you further with the scan issue you're experiencing on your Mac OS X 10.9 Operating System when trying to scan to your HP Photosmart Premium e-All-in-One Printer. Now I understand by your prior post, that you have already ran through the standard troubleshooting steps to no avail. At this point I will be offering additional troubleshooting steps for you to run through to resolve this issue. Now, HP has not released a downloadable Full Feature Software and Driver for your printer since Mac OS X 10.8. There will not be a downloadable Full Feature Software and Driver download for Mac OS X 10.9, nor Mac OS X 10.10. However, the HP drivers are available for your HP Printer via the Apple Updates and you should still have full product functionality. With that being said, please run through the steps below to resolve your issue.
If using a USB Cable connection, please disconnect that cable now.
Step 1: Uninstall Drivers and Software:
In order for us to have a nice clean slate to work with, I am going to start by having you Reset the Print System on your Mac and uninstall every trace of your HP printer from your computer.
First, please click here and run through the steps provided on how to Reset the Print System. When the page opens just run the steps for 'Resetting the printing system in OS X Lion' as they are the same for Mac OS X 10.9. Resetting the Print System will remove every printer from your Mac computer. However, it does not uninstall the printers. Therefore, should you use other printers on your Mac simply ensure that they are plugged in with a USB Cable or Network connected and (+) Add them back in. Do not add your HP Photosmart back in at this time.
Once the Reset is complete, please click here to run through the uninstall steps. When the page opens, select the dropdown for 'Mac OS X v10.6, OS X v10.7, OS X v10.8, and OS X v10.9'. Next, click on Method two. Run through the steps to complete the uninstall of your device. Once the uninstall is complete, please proceed to the next step.
Step 2: Verify and Repair your Disk Permissions on the Mac:
Open Macintosh HD and go to Applications
Go to the Utilities Folder
Open the Disk Utility
Select the Hard Drive volume you are using (usually on the left)
Select Verify Disk Permissions
Once that process is done, select Repair Disk Permissions
Step 3: Check for Apple Updates:
If using a USB Cable connection, please connect that cable now. If your device is Networked, ensure your printer is ON.
Go to Apple
Select System Preferences
Select Software Update
Click Update Now
Install your available updates
Restart your computer
Step 4: Add your Printer:
1. Click the Apple menu, and then click System Preferences. 
2. Click Print & Scan, check if the name of your printer displays in the Printers list.
3. Do the following, depending on if the printer is listed or not:
If your printer is listed, remove and re-add the printer to confirm communication with the Mac. Click the name of your printer, click the minus sign (), and then delete the printer. Once the printer is removed, click the plus sign (), click Add Printer or Scanner, click the name of your printer
If your printer is not listed, click the plus sign (), click Add Printer or Scanner, click the name of your printer
4. Click the Use or Print Using box, and then select the name of your printer in the pop-up menu. Ensure that you select the appropriate Photosmart driver and not the AirPrint driver as the AirPrint driver is just a generic print driver.
5. Click Add to add the printer to the list.
6. Close Print & Scan
Now, please try to print and scan again to verify if your issue is resolved.
Please respond to this post with the result of your troubleshooting. I look forward to hearing from you!
X-23
I work on behalf of HP
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