C3100 scanner only scans one page at a time

After recent upgrade and re-install, my scanner options do not list 'scan another page' as an option to scan multiple pages into one file.  Any ideas?

Hi JulesGreek,
Welcome to the HP Forums!
I understand that after recent upgrade and re-install, your scanner options do not list 'scan another page' as an option to scan multiple pages into one file. I am happy to help you with this scanning issue!
For futher assistance, I will need to know the following information:
The Product/Model Number of your printer. Follow instructions in this link. Finding Your HP Product Model Number.
If you are using a Windows or Mac Operating System, and the version number. To find the exact version, visit this link. Whatsmyos.
If the printer is able to make copies by itself.
If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
Most likely you will need to uninstall and re-install the printer software after an upgrade.
Hope to hear from you, and thank you for posting!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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    Hi JulesGreek,
    Welcome to the HP Forums!
    I understand that after recent upgrade and re-install, your scanner options do not list 'scan another page' as an option to scan multiple pages into one file. I am happy to help you with this scanning issue!
    For futher assistance, I will need to know the following information:
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    If you are using a Windows or Mac Operating System, and the version number. To find the exact version, visit this link. Whatsmyos.
    If the printer is able to make copies by itself.
    If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
    Most likely you will need to uninstall and re-install the printer software after an upgrade.
    Hope to hear from you, and thank you for posting!
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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