C4 - Issue With Proximity Sensor

Got my xperia c4(E5363) this afternoon and noticed an issue with the proximity sensor. When I make a call and bring the phone near my ear, the screen becomes black BUT it does not recover even when I take the phone away from my ear. It remains black only. Even pressing the power button does not help.The only workaround is that I have to remove the sim, which causes the phone to reboot. Once its up, I need to shut it down again, re-insert the sim and restart. pls help !!!  

just back from service centre. you were right. it was the screen protector !!!!It has been removed and the phone works like a charm now.Many thanks for your help !!!!!!!  

Similar Messages

  • Issue with Proximity Sensor during calls - Continued v2

    This thread is a continuation of Issue with Proximity Sensor during calls - Continued. which was getting too long and causing some browsers to time out. That thread has been locked and the last post links to this thread.
    See also the initial thread Issue with Proximity Sensor during calls
    Thank you.
    Apple Discussions Hosts

    rbrylawski wrote:
    Goflying wrote:
    mbassoc2003 wrote:
    I wish that were so. Then they would probably be taking prompter action. But the return rate three weeks in was substantially lower than most handsets at launch and only a quarter that of the 3GS. I suspect the return rate has remained incredibly low and the figures are further slewed down the way by the worldwide distribution that is now in the tens of millions.
    At 5% return rate on a product I understand that becomes a 'significant event' that becomes declarable to shareholders, so we know they haven't reached that milestone yet.
    a disclosable event is not triggered by a specific stock return level unless apple has entered into covenants re same. Suggest you take a look at sec rules for more info
    Still, unless you have insider knowledge, you don't know Apple's buying them back at record numbers. You may be guessing, but you likely don't have proof....
    agree. I don't have any proof whatsoever, just a strong gut feeling that all is very much not as rosy in cupertino as it might seem.
    For a company whose culture is steeped in phreakery, apple is showing an amazing inability to exert control.
    too many screw ups, too many loose ends, too many whacky hires, too many media backlashes - maybe the senior staff went into dumb-mode while steve was away for so long
    null

  • Issue with Proximity Sensor during calls - Continued.

    This thread is a continuation of Issue with Proximity Sensor during calls which was getting too long and causing some browsers to time out. The old thread has been locked and the last post links to this thread.
    Thank you.
    Apple Discussions Hosts

    I find it completely ludicrous that Apple can interject on this thread and say it's received too many posts and has to be shut down and a "new" thread started. Really now? Seriously? Couldn't they also simply pop in and post 'hi guys, we hear you and are working on it' ...or something to that effect? That's my main complaint really is the deafening silence. What they're basically telling us is to complain all we want, if we don't like the phone then return it for a refund ...that is if you still have your original defective phone, for all you that already swapped phones, you're beat and are stuck with our mistake for the next 2 years when you'll be upgrade eligible again. ...WOW, thanks for the statement without technically releasing one. ...I think we're all left in the dark because Apple really doesn't know what is going on with the sensor, they can't and or won't release a statement without getting the facts straight. ...but we all know one fact is straight...the sensor is dysfunctional and that alone deserves an acknowledgement. How are we to have faith in Apple to fix the issue when we're left to believe they don't think there is one.
    ...btw update on "my fix" ...deleting all your photos and putting the phone in your arm pit and then under your pillow is only a temporary solution, for mine sensor is on the fritz again. ...shaking my head, if only this were
    funny.

  • IPhone having issues with Proximity sensors

    I just got my new 5S with iOS 7.1.1 and occasionally when i answer a call and put the phone close to my ear the screen lags. It turns off and then back on and will do it a couple times before either staying off or sometimes on during a call. Not sure if this is an issue with the sensor on my phone specifically or if it's a software issue. I haven't yet taken it to apple as it isn't an emergency and I have no time to go to an Apple store. Is anyone else having this problem?

    Screen won't lock or go black when answering calls
    Verify mute or speaker have not been activated, just prior to placing your ear over the receiver.
    While on a call hold your hand over the top third of the display, and verify that the screen is locked or goes to sleep.
    Try turning iPhone off and then on again.

  • Issue with Proximity Sensor during calls

    I'm having an issue with the Proximity Sensor not properly detecting when i'm holding my phone to my ear. I can confirm that the iPhone sensor is working by covering it with my finger, but when held to my face, the screen blinks as if it cannot decide to disable the screen or enable it. It results on me hanging up, putting calls on mute, and dialing numbers accidentally while i'm on the phone. This occurs on 90% of my calls. Is anyone else experiencing this issue. I would like to confirm whether this is a software issue (Proximity Sensor sensitivity too low) or a design issue (sensor now placed towards the end of the phone).
    Macbook Pro, Mac OS X (10.6.4)

    Hi there bobby adapa,
    You may find the troubleshooting steps in the article below helpful.
    iPhone: Hardware troubleshooting
    http://support.apple.com/kb/ts2802
    Screen won't lock or go black when answering calls
    Verify mute or speaker have not been activated, just prior to placing your ear over the receiver.
    While on a call hold your hand over the top third of the display, and verify that the screen is locked or goes to sleep.
    Try turning iPhone off and then on again.
    Issue not resolved
    My issue is still not resolved. What do I do next?
    Contact Apple Support.
    -Griff W. 

  • Re: Issue with Proximity Sensor during calls

    Im sure if it is a hardware issue, all Apple would have to do is change the software. Im sure they can add something to the software that allows you to lock the buttons when on a call, or make the sleep button on top of the phone disable the proximity sensor if you hit it. Granted, it would be lame if they had to do this, but we all know they aren't going to recall the phone, so hopefully they can 100% fix it, but if not, there are other options, even if we may not like them.

    Dear Gentlemen:
    You should join the many people posting about this very issue. Below is the link:
    http://discussions.apple.com/thread.jspa?threadID=2475509&tstart=0&start=1680

  • Problem with Proximity Sensor

    When I decide to make a call the Proximity Sensor turns off the screen, but when I go to hang up the call I can't because the screen is still turned off. This means I can't hangup on any call!
    Using iPhone 4 (1 Day Old)

    I don't believe this is fixed and have rised the issue with Apple. I did what was asked on the link provided and still the problem persisted.
    Could I ask if the problem came about via upgrading the iOS from 3.1.x to 4?
    I've done a clean install of the iOS...meaning I wipe everything.... and it looks like it might have worked.

  • I can live with iphone 4 antenna problem but not with proximity sensor...

    I did not face much trouble with antenna issue.. may be I am having good signal.. but certainly I am facing proximity sensor issue.. out of every 5 calls I have problem with at least 2 to 3 calls going to mute or starting facetime or opening address book etc...

    I feel 100% the same. I am wondering if all these people complaint of the signal strength issue are really actually experiencing the proximity problem and just don't know it. This is beyond annoying.

  • Proximity Sensor Issue, But It's Not The Proximity Sensor...

    So, has anyone had issues with apps that use the proximity sensor (like this one, for example: http://appshopper.com/utilities/touch-lcd-designer-speaking-clock)?
    I noticed, the bright light of the sun seems to be messing it up, and was wondering if anyone else was having proximity sensor issues, without it actually being the proximity sensor (where it seems to think something is in front of it, when it is not).
    When you watch the videos, please put your volume on mute, as there are outside, natural sounds and white noise, that will make you go deaf, if you have the volume on loud. The first video needs the sound on, but low.
    Video of the App With Proximity Sensor Glitch
    http://www.youtube.com/watch?v=Eugw2cVdWbo
    Video of the Proximity Sensor Glitch, Caused By The Sun
    http://www.youtube.com/watch?v=V_zEApUdc5M

    its not that noone cares its that anything related to the proximity sensor has been beaten to death and frankly there is issues with it that may or may not be software related could be hardware related apple said they fixed it and they didnt fix it

  • Anyone having problems with the white proximity sensor

    White iphone 4 with proximity sensor not working

    Yes, I'm fully aware of the numerous threads about this issue. However, I want to share my experience as I may stumbled onto something new.
    Long story short, I've purchased about 7 white iphone 4's for my company and found that the proximity sensor did NOT work for some of them once the PureGear screen protector was applied (which was purchased at a Verizon store).
    Now here's the interesting part...for the ones that it DID work for (about 3 or 4), they worked fine. However for these units only, if pressure was applied to the top left hand corner of the unit (basically pinch the corner between your thumb and index finger) the screen would shut off while on a call regardless of how far away from the sensor you were. I only noticed this because there was a gap on one unit between the white plastic and the metal band and when I squeezed it the screen shut off while on a call.
    So here's my take: some units are more tightly assembled than others. The tighter ones HAVE the screen protector incompatiblilty issue, while the others do NOT but the screen will go dark when that corner is squeezed while on a call (while not near face or anything else that woud activate prox sensor).
    Anyone else find this?

  • Proximity Sensor Problem

    I have a problem with proximity sensor, it is very sensible to sunlight. To understand better what i am talking about look at this video posted by someone who has the same problem: http://www.youtube.com/watch?v=LvbkVY_sFYc. This happens for either incoming or outgoing calls..
    What could be the cause of this problem?
    Thank's in advance..

    there really is not anythig that you can do about it.
    unfortunately, the sensor is doing what it should. though that doesnt solve the issue.
    in some cases it is worse then others.

  • Proximity sensor reacting too close causing droppe...

    I have two Nokia Lumia 800 phones and they react too close with proximity sensor causing screen to become active so when I am outdoors in brighter light calls are auto-dropped when my cheek touches the end call button on the screen. I have compared my two Nokias in Diagnostics and they react at exact same distance (around 3 cm) and I have also compared them side-by-side to another LG E900 Windows Phone in their diagnostics where it reacts 2 cm further away (around 5 cm). On the LG calls are never dropped by mistake. Would it be possible for you to change this distance in upcoming firmwares so calls are not dropped as easily?
    If I am indoors in darker light or at night it is not common to see it, but during summer time and during more light it is more common I have noticed.
    Workaround I have currently is to disable the screen auto on/off feature by pressing power button once after answering or calling. if you do this manually it is disabling proximity sensor screen on/off until you press the power button again.

    I find it completely ludicrous that Apple can interject on this thread and say it's received too many posts and has to be shut down and a "new" thread started. Really now? Seriously? Couldn't they also simply pop in and post 'hi guys, we hear you and are working on it' ...or something to that effect? That's my main complaint really is the deafening silence. What they're basically telling us is to complain all we want, if we don't like the phone then return it for a refund ...that is if you still have your original defective phone, for all you that already swapped phones, you're beat and are stuck with our mistake for the next 2 years when you'll be upgrade eligible again. ...WOW, thanks for the statement without technically releasing one. ...I think we're all left in the dark because Apple really doesn't know what is going on with the sensor, they can't and or won't release a statement without getting the facts straight. ...but we all know one fact is straight...the sensor is dysfunctional and that alone deserves an acknowledgement. How are we to have faith in Apple to fix the issue when we're left to believe they don't think there is one.
    ...btw update on "my fix" ...deleting all your photos and putting the phone in your arm pit and then under your pillow is only a temporary solution, for mine sensor is on the fritz again. ...shaking my head, if only this were
    funny.

  • Proximity sensor ios 7

    I have iPhone5 and after upgrade ti iOS7 I have problems with proximity sensor. No problem at all on iOS 6.x. Now, almost all the time is not turning off the screen durring phone talk an consequently it star facetime or hang up or start or comute the call to speaker ... Anyone else ?

    I've been experiencing the same issue since updating to iOS 7.  There is a lenghty discussion in the iPhone Hardware section about this, as well.  I took the advice of one of the posters to send a report to Apple feedback, but it says there that they won't contact you personally, unless they need to.  Surely, if enough people contact them, they can figure out what is wrong with the new OS. 

  • Proximity sensor--will Apple replace?

    I am having some issues with the sensor, if I take it into the genius bar and tell them that I'm having an issue with it, will they replace my phone? it is getting annoying

    germanwarfare wrote:
    Please wait for the next update 4.1 which will relieve the issue you are having with the proximity sensor. Try to ignore the gloom and doom comments as they are typically from trolls and those looking to get a reaction. The problem has been resolved, just stand by for the update.
    I'd surmise that you purposefully choose the word relieve rather than fix
    Care to enlighten us further?

  • 2.2 and call proximity sensor

    Is anyone else having an issue with the dial pad when you receive a call?  Before the update, when a call came in and was up to my face the dial pad/screen was disabled, as soon as I moved it away from my face to enter VM password or something the dial pad came up (using what I believe is the built in proximity sensor).  Since the upgrade, my face seems to be inadvertently pressing numbers on the dial pad.  Maybe I am missing a setting?  Maybe its a quirk not addressed properly in the upgrade?

    No problems with proximity sensor with my droid x 2.2 either. Why don't you simply disable keypad during a call? if you need to impute r numbers, just activate it. again. 

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