C410a black ink

I have a C410a Photosmart Premium and it suddenly stopped printing black. I have followed all forum remedies ie: turned off and pulled power cords muliple times, all cartridges low on ink replaced, vents cleaned,  pulled and cleaned the printhead, contacts are super clean and shiney but it still won't print black. After many test pages I noticed the black cartridge is loosing ink fast but no ink prints. When I opened the top again, I noticed large globs of black ink under the far right resting spot of the carriage so I cleaned that as best as I can but it is a real mess there. The small foam absorbant was caked up with black ink too, so I tried my best to absorb most of that. Can anyone provide any suggestions? Thanks.

Soaking the printhead as described in the post here may help resolve your c410a printer not printing black.
It is normal for ink to be in the service station area, I would suggest not cleaning this area as ou can damage the printer.
Bob Headrick,  HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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