C410a won't print black from Office

I've had this issue for a couple of days and replaced black ink (which didn't show was low anyway) but cannot print from any Office or Adobe. I can print photos just fine. Emails I need to print I just change the font to a dark blue and it prints fine, but I cannot change font color on my work documents. I've tried all the self help tips that people have posted but nothing. Help!

Hi,
To better understand if this is a software or an hardware issue, print a self test report as following:
Press Menu or Setup.
Press the Right Arrow until Print Report displays and then press Enter.
Press the Right Arrow until Self-Test Report displays and then press Enter.
If your product does not have a Right Arrow, press Menu repeatedly until Self-Test Report displays and then press Enter, Select/Resume, or OK.
Can you see both Black, Cyan, Magenta and Yellow, as well as clear information text such as the Serial Number on the printed sheet?
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

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I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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Hi lisaloyd,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I see that you are having issues printing in colour. I also see that you are using a Lexmark printer. I would advise you to get into contact with Lexmark so that they can show you how to navigate through the printing software that they provide.
Please click on the following link to get to Lexmark Support.
Thank you for your time.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

C410a won't print black from Office

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