C4380 not connecting with WPA 2 key

I have a C4380 that will not accept WPA key when I try to change network settings. Error message says "Error while saving setting to device".
This printer previously worked with 2 WEP networks. I am now using WPA 2. There is not any network problems because all laptops and Office Jet 6000 operate on network fine. I have tried to change network settings on Vista desktop and 2 XP laptops with different antivirus installed on them. I reinstalled twice and still get same failure. I even tried setting network default settings on printer still will not accept key. Is there anyway to update firmware on printer? It seems to me that it is not compatable with WPA 2. Any help is greatly appreciated. Also printer works fine on usb and network diagnostics shows pass on first 3 items fail on SSID found & not run on last 4 items. The SSID is found when I run change network settings from CD and it allows me to the security settings.

 Well, I was afraid of that ...  WEP doesn't work well with WPS (which is unfortunate).
You can change the router to use WPS but let's not do that right now.  Instead, let's try to connect the printer using a different method.
Let's restore the printer's network configuration to its default setting.  Press the scan button, then Wireless Menu, then Wireless Settings
Scroll down until you see Restore Network Defaults.  Press OK, then Yes
Press Enable Wireless.  The blue LED should turn on.
From one of your wireless laptops, connect to the network named hpsetup
Open the printer's internal web page by browsing to its IP address.  You can get the printer's URL by printing the Network Configuration page
Select the green Networking tab on the printer's web page.
Select Wireless (802.11)
Press the Start Wizard button.
Follow the prompts to select your network, connect and enter your WEP key.
When you reach the last step and press the Finish button, the printer will disconnect from your laptop as it connects to your home network.
Reconnect the laptop to your home network.  Print out the printer's Network Configuration page and note the URL.  Browse to it and verify that you can see the printer's home page.
At this point, install the SW on your laptops.  You won't need the USB cable anymore to setup the printer. 
Regards / Jim B / Wireless Enthusiasts
( While I'm an embedded wireless architect at work, on this forum I do not represent my employer, Hewlett-Packard )
Kudos! Thanks!
I DID THIS BUT NOW HPSETUP IS STILL SHOWING IN NETWORK LIST. CAN I REMOVE THIS SOME HOW?

Similar Messages

  • Can not connect with a wep key enabled

    Hi
    Can any one help me with this one?
    I’m using a D-Link DSL-G604T
    http://www.dlink.com/products/?pid=372
    I can connect fine to it, wireless without security, but when I enable the WEP it won’t connect saying there is a “problem with connecting with the Airport”.
    Every thing is correct as far as I can see. The Password is defiantly correct, case sensitive and everything. The problem only comes with WEP security.
    We have 2 other PC laptops running Windows XP SP2 and they can connect fine to it using the WEP key. It’s just me, which says that the problem lies with my Mac book.
    Mac Book 2GHZ core duo. 1Gb ram 120gig hd.
    I have also tried deleting the wep key password form my key chain. Powering on and off the router and my mac book etc etc.
    Hope some one can help.
    Cheers
    D
    MacBook 2ghz   Mac OS X (10.4.7)   1 GB of ram

    Are you entering the WEP key in ascii (just a word) or hex pairs? If you were using ascii, try switching to hex pairs and see if that works (just click the menu in the password window and it should appear as something like "128 bit WEP hex"). I know you said the password is correct, but if using ascii, sometimes the keys don't match on the router and computer (or something like that), so the router thinks the password you gave is wrong. When this happens for me, it just cites "problems joining network" or something similar, rather than citing an incorrect password. Hex pairs bypass this problem.
    Also make sure that you are using the same bit encryption as your router, so 64 or 128 bit WEP, when you enter it.

  • TS1363 my ipad is disabled its not showing key pad and not connecting with itunes need help

    ipad is disabled and not connecting with itunes

    1: Connect the device to your computer and open iTunes.
    2: If the device appears in iTunes, select and click Restore on the Summary pane.
    3: If the device doesn't appear in iTunes, try using the steps in this article to force the device into recovery mode.

  • I recently updated my MacBook Pro to the new software, and now my iMessage and my FaceTime are not connected with my computer. How do I get them to match so that I would be able to use my cellphone number?

    I recently updated my MacBook Pro to the new software, and now my iMessage and my FaceTime are not connected with my phone number like it is supposed to be. How do I get them to match so that I would be able to use my cellphone number on my notebook?

    To reset any OS X program just go to the folder and trash the affected files.
    Open a new Finder Window
    Click "Go" in the above status bar
    Click and HOLD the "option/alt" key and you will see "Library" now show in the above list
    Click Library while still holding the option/alt key and a new window will open with all of your system files
    Go to the preference file (NOT Preference Panes)
    Locate a file named <com.apple.FaceTime.bag.plist>
    Locate another file named <com.apple.FaceTime.plist>
    Locate the file <com.apple.iMessage.bag.plist>
    Drag the files to the trash
    Delete the trash
    Close FaceTime and iMessage if not already closed
    Relaunch FaceTime and iMessage from Applications folder
    This should reset the program back to default. You will have to put your information back into the program but it should work.
    Good Luck.

  • AX will not work with WPA

    My AX worked successfully with WPA security for several months, then stopped. I reset it, hard and soft, used factory default, but it would not work with WPA. Changed the security to WEP 128 and it worked fine. But now my Macbook Pro won't connect automatically. I have to run diagnostics to reconnect every time I started the computer.
    Went back to WPA, now my Macbook Pro connects fine again, but the AX won't won't connect. Airport utility recognizes it when I reset it, but when I go thru the configuring process with Airport Utility, AX always fails on the last step, saying it could not join the network after it restarted.
    Does this make any sense to anyone?

    Henry,
    Thank you for explaining Duane's approach. Immensely helpful! And, of course, in retrospect, makes complete sense. I'm sure there is a kb article on this somewhere....... ?
    Which brings me to something in your post:
    "do a hard reset of the Airport Express and use the Airport Setup Assistant to reconfigure it from scratch"
    Am I missing something here because after installing Leopard, Airport Utility is the only Airport app I have in my Utilities Folder? I do remember Airport Setup Assistant being part of Tiger (but that disappeared as did the functionality of several other Airport apps (Airport Admin, etc.) after upgrading to Leopard.
    So, IS there an equivalent in Leopard of the Airport Setup Assistant? Or do I use the Network app in Sys Prefs to Join an already existing network (going the route of a hard reset of AX)?
    Usually, David Pogue's MM book on OS X is helpful in filling in the gaps, but his new Leopard book seems a bit sketchy this time on setting up a wireless network. I think this subject (setting up a wireless network, etc.) could almost get a MM of it's own!
    If I may, can I address a related issue? Previously, in setting up the AEBS and AX to work together you do end up with what LOOKS like TWO networks (both have their own Apple network numbers and letters) even though they are working in tandem as 1 network, right?
    I bought the AX to extend the range of my network because it seemed the signal from the AEBS was not quite strong enough. I set it up to be a "remote" to the AEBS's "main." I also use the AX to stream iTunes to my living room's sound system.
    Again, many thanks for your help.
    Message was edited by: WildBill

  • We live in motel but my iMac is not connecting with the internet but my cousin has hp laptop that works perfectly fine in my room. So can you help me with this situation?

    We live in motel but my iMac is not connecting with the internet but my cousin has hp laptop that works perfectly fine in my room. So can you help me with this situation?

    Joining an encrypted WEP or WPA Wi-Fi network

  • My iCal is not connecting with the cloud

    My iCal is not connecting with the cloud and gives me the error message "iCal couldn’t connect to cal.me.com". I am still using Mac OS X 10.6.8. My ipad and iphone calendars wont sync to mac either. Do I need to update my software on the Mac to fix this?

    Joining an encrypted WEP or WPA Wi-Fi network

  • I have iPhone 4. After I upgraded to ios5 I have a problem with Wi-Fi connection with "WPA enterprize" protection. I can define the connection and everything works fine. But after I lose signal or shutoff the WiFi, I cannot re-connect, and need re-define

    I have iPhone 4. After I upgraded to ios5 I have a problem with Wi-Fi connection with "WPA enterprize" protection. I can define the connection and everything works fine. But after I lose signal or shutoff the WiFi, I cannot re-connect, and need re-define the net. It is only in WPA enterprize.
    Thanks,
    Eyal

    I tried this! Somebody suggested it in another thread. It did not work, sadly.

  • I have updated my macbook air to OS X Yosemite. Now my computer does not connect with my HP printer 1300. What do I need to do to resolve this problem?

    Hello,
    I have recently updated my mac book air to OS X Yosemite. Now my mac book air does not connect with my HP Laserjet 1300 printer. Can you please tell me what to do to solve this problem?
    Thank you very much.

    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
    Step 1
    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
    View ▹ Show Log List
    from the menu bar.
    Enter the name of the crashed application or process in the Filter text field. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
    Please do not indiscriminately dump thousands of lines from the log into this discussion.
    Important: Some private information, such as your name, may appear in the log. Anonymize before posting.
    Step 2
    In the Console window, look under User Diagnostic Reports (not "Diagnostic and Usage Messages") for crash reports related to the crashed process. The report name starts with the name of the process, and ends with ".crash". Select the most recent report and post the entire contents — again, the text, not a screenshot. In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.) Please don’t post other kinds of diagnostic report — they're very long and not helpful.

  • Hi, my MacBook Air is not working anymore if it's not connected with the power cable. It's pretty new so I can't imagine that the battery is dead already. Why can't I use my MacBook Air without the power cable even though I charged it for hours?

    Hi, my MacBook Air is not working anymore if it's not connected with the power cable. It's pretty new so I can't imagine that the battery is dead already. Why can't I use my MacBook Air without the power cable even though I charged it for hours?

    Please take the Mac to  Apple store to have it checked out.
    Genius Bar reservation
    http://www.apple.com/retail/geniusbar/
    Best.

  • I have an account for apple but this is not acceptable for i cloud. It say it is correct ID and password but this is not icloud account. So my phone can not connect with my computer and not synchronization too

    I have an account for apple but this is not acceptable for i cloud. It say it is correct ID and password but this is not icloud account. So my phone can not connect with my computer and not synchronization too. Last a few months i have not use this phone. Just i start to use again. So most probably i gave my old mail address as a ID or password. So how can i clearing this subject. regards

    ErolSinan wrote:
    ... there is no button for update between the About and Usage buttons in the General. ...
    Correct. That is only a feature of iOS 5 or later...
    ErolSinan wrote:
    ... yes my phone is 3G.
    then it can only go as far as iOS 4.2.1

  • My iPhone 4s will not connect with my home WiFi network. I have ios6 on my phone. I have updated my IMac and my MacBook Pro with iOS 10.8.2. Anyone have any suggestions? It was connecting with no problems prior to updating my two computers.

    My iPhone 4s will not connect with my home WiFi network. I have ios6 on my iPhone. The connection was working perfectly before I updated my IMac and my MacBook Pro to ios 10.8.2. I have had ios6 since I purchased the phone a couple of months ago. It searches for a network and finds them, but when it asks for my password, it will not accept the password. Have never had this happen before.

    Hello krosebear,
    Thank you for using Apple Support Communities. 
    If you are having difficulties connecting your iPhone to a Wi-Fi network, the following article should provide troubleshooting that should help you resolve the issue. 
    If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network - Apple Support
    Regards,
    Jeff D. 

  • TS1369 why doesnt my 5th gen ipod nano not connect with windows 8?

    why doesnt my 5th gen ipod nano not connect with windows 8?

    Doublechecking. Have you also tried a complete uninstall of both iTunes and all the other related software components and then a reinstall? If not, try the instructions from the following document:
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8

  • My macbook pro is not connecting with my iPhone, help?

    my macbook pro is not connecting with my iPhone 4S, help? I followed the instructions but somehow the Iphone doesn't connect!

    I am having the same problem.  First on a new ViewSonic, which I sent back thinking it wasn't working.  Now the same problem on my new Powerbook Mac with a new Epson projector.  Apple support hasn't been helpful.

  • Itunes not connecting with comcast

    anyone have issues getting itunes to work on their computer and devices when the internet and wireless connection is all good?   Everything on the computers and internet work, but Itunes will not load nor can yuo go to the store on the computer.  We have comcast

    Yes... having this problem too.    Itunes radio on this computer will not connect with a comcast wifi signal... but works fine on non comcast networks.   help!

Maybe you are looking for