C4385-print cartridge(s) missing or not detected

Hello - this may be a systemic issue, but we'll begin at the beginning. Moved my printer and plugged in to new location, then began receiving this error message:
print cartridge(s) missing or not detected
have tried reseating both cartridges repeatedly, as well as powering down and up again. i'm stumped. and of course, i really, REALLY need to run this print job.
Any ideas out there?
thanks in advance,
Serenity42

Hi serenity42,
Sorry to hear about your cartridge problem. You can check this article if you haven't tried cleaning the inks yet. You can have the cartridge/s checked by calling HP Tech Support.
Hope this works for you!
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Cheers!
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I have recently encountered a problem with my printer.
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I found a link to a troubleshooting document that may provide you with some help for your Print Cartridge(s) missing or not detected message.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01530839&tmp_task=solveCategory&lc=en&dlc=en&cc...
I hope that this helps.
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If your problem is solved please click the Accept as Solution button so other forum users can use the solution.---->
(I am an HP employee) I am not a expert on all our products, but I'll do my best to help you.

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This article should cover the issue you are experiencing. Give the steps outlined a shot and let us know if it helps.
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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Hi - Wish I had better news, but since you've already cleaned both the cartridge and carriage contacts, I'm not aware of anything else you can do, but replace the cartridges.
Sorry about that.
Say Thanks by clicking the Kudos thumbs up. Please mark the post that solves your problem as an Accepted Solution so other forum users can utilize the solution.
I am an HP employee.

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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
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stephen360,
This article should cover the issue you are having. Give the steps a shot and let me know the results:
http://goo.gl/5Uxzq
This article should cover the offline error:
http://goo.gl/9C0fo
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

C4385-print cartridge(s) missing or not detected

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