C4680 says 60XL black cartridge is not the right one. It is a refill. Why is it rejected

C4680 all-in-one says my 60XL black cartridge is not the right one. It is a refill but should work. Why is it rejected?

Hi paulprinter,
I understand you have a Photosmart C4680 that is rejecting your black cartridge that has been refilled. I'm sorry to hear this has been happening, but will certainly do my best to help!
Because the cartridge is refilled, the printer may not accept it. There are definitely still a few things you can try though before having to look into buying another HP cartridge. Please have a look through this 'Cartridge Problem,' 'Cartridge Failed,' or 'Incompatible Cartridge' Message Displays on the Compute... document and hopefully these cleaning steps will assist the printer in accepting the refilled cartridge. I would also recommend, if you can, to plug the printer directly to a wall outlet to ensure it has enough power to function properly.
Hope this helps, have a great day!!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

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C4680 says 60XL black cartridge is not the right one. It is a refill. Why is it rejected

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