C4780 does not print off the internet

Since I upgraded to Windows 7 (64 bit HP laptop), the printer will not print off the internet. All other printing jobs work fine. I have uninstalled and reinstalled several times to no avail. I have also downloaded and installed the latest patch for computers that have upgraded to Windows 7. I have spent several hours with HP support both on the phone and online and they have been unable to solve this problem. Does anyone know what to do to fix this?

Hi,
are there any error messages displaying on the front panel display or on your PC screen?
what are you trying to print i.e.. are you printing from your PC or are you trying to print using the ePrint service (print apps direct from the front panel or sending an email to your printers email address)
If my reply helped you, feel free to click on the Kudos button (hover over the "thumbs up").
If my reply solved your problem please click on the Accepted Solution button so other Forum users may benefit from viewing the post.
I am an HP employee.

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