C4795 Printer Won't Turn Off And Small Screen Is Frozen

My HP Photosmart C4795 printer that I purchased Sunday, April 10th is having an issue where once I turn it on, I cannot turn it off. The small screen has the HP logo on it and a little bar on it that doesn't seem to fill up; it just seems to shimmer if that makes sense. Since the menu on the built-in screen is inaccessible, I cannot copy anything as well.
My Service ID number is 20101 and it is connected using the USB cable.
Could someone please let me know what I can do?
I have already uninstalled and reinstalled the software to no avail. Thank you for your time.

Same issue, printer goes into la-la land when attempting to shutdown. I've downloaded the Firmware update dated Feb 2011 which is supposed to fix communication issues. I've connected the printer back via USB and it's still not responsive. I've uninstalled/reinstalled a few times. All I see in these forums is people stating the same issue over and over, but no solution. Here I am adding to the clutter. I know I'm out of warranty, so I gues I get what I pay for, but I do know I've worked with a DELL and a LEXMARK printer and the only reason I had to replace, was because they died of old age or had a close encounter with the tile floor after an exhuberant New Yea's Eve party.  I've tried the Diagnostic Utility - taht was a waste of time. it's a diagnostic utility but it asks YOU if everything is ok. If you answer know, it directs you to the support site and forums. Does anyone know if there is some hard-reset function? I'ts Superbowl Sunday, and I'm feeling like kicking a field goal except the football has an HP logo and a paper tray...

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