C4795 won't pick up a page of paper

Hi;
Bought a new C4795 printer a little more than a ytear ago.
It worked fine for the first four months that we had it.
We went on an 8-month trip and the printer was turned off and resting.
When we came back, the printer would not (and still won't) pick up a piece of paper, even when there is plenty to grab.
Of course, the warranty was expired by just barely one month, and I can't get HP to answer any questions.
What can I try (or do) that might get this great printer back in operation?
Same thing happens whether I try to printer from wifgi, or copy directly from printer.
Sure would appreciate some advice.
Thanks,
s/Mike

Hi - Try following the steps in this document. In many cases, it is just a buildup of dust that causes the rollers to slip when trying to pick the paper. One of the steps in the document will walk you through cleaning the rollers, but I'd follow all of the steps to be safe.
Hope that helps.
Say Thanks by clicking the Kudos thumbs up. Please mark the post that solves your problem as an Accepted Solution so other forum users can utilize the solution.
I am an HP employee.

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C4795 won't pick up a page of paper

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