C5-00 No connection with ovi suite possible

Since 4 weeks I attempt to connect my new purchased mobile with ovi suite. I tried every version to connect but without success of chance to get in to ovi suite. I have Vista SP2 and used last release ovi suite 3.0.0.290
Each time of several installations and new set up of my PC-system I get the message from ovi suite: No device connected.
Also I used the correct USB-cable 101 and cable driver which has been installed on my PC during installation of ovi suite. I set up my C5-00 device for connection USB-PC-Suite.
Does every body have a advise what is to do. Never I had such huge problems with a mobile software. I suppose finally there is a software problem within of ovi suit data.
Would highly appreciate to get advises from Nokia support or other members.
Regards,
Franz

game

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N8 wont connect to Ovi Suite..

Hi,
I'm facing a connectivity issue with ovi suite on my company laptop (windows XP). When i connect the cable, the phone says "connected via ovi suite", and the tray pop up bubble says N8 connected via Ovi Suite, but when I go to the Ovi suite home screen, the bottom of the page shows a N8 icon, and says "Setting up"... and that's ALL!!! That goes on indefinitely, and no sign of any syncing happens... I finally have to connect to the N8 via my PC suite version 7.1.40.1, which works perfectly.
Meanwhile, Ovi suite works fine with my N8 on my personal laptop (Windows 7).
Anyone can help me out with this? Its pretty frustrating. I've tried repairing the Ovi suite installation, but it doesn't seem to have made any difference.
Thanks..
Riddhi
Solved!
Go to Solution.

I changed my phone from an E7 that worked well with PC suite to a N8 that would not work at all until, read below.
How i got my N8 to work with PC Suite 7.1.51.0
I found this by accident and it works. When I connect by USB I taped the top left of screen when the USB connect pops up. Be quick it only displays for about 1 second.
This brings up a USB connections list of 4 different connections.
Ovi suite
Mass storage
Media transfer
Conn pc to net
I tried all connections and fu#k me when I Connected by Media Transfer PC suit connected.
It was in non-compatible mode.
A few windows XP explorer popped up and PC warnings. PC suit stated the connected device is not supported.
I ignored all of this as PC suite displayed N8 in the phone connected.
It was connected to N8 in non-compatible mode.
Every thing worked the only problem was the calendar accepted entries only no alarms or type of display.
When I disconnected the phone and went into the calendar all entries were all there.
I had to change the type and add alarms.
When I checked my phone book all entries had been saved.
I reconnected again and did it again to make sure it was not a fluke so now I have deleted Ovi Suite and use PC Suite 7.1.51.0 It works for me.
Hope this might help others.
MODERATOR'S NOTE: This post has been edited. Please be reminded that inappropriate and unconstructive posts are not allowed in this forum. Please show some respect to Nokia and to other users of this forum.

Can I sync two Nokia phones with Ovi Suite?

I have 2 different Nokia phones. I'd like to save my data to my PC, so I've just downloaded and installed Ovi Suite 2.2.1.23.
When I connected the second phone successfully, there was a green link that said something like "Get tips on syncing several phones with Ovi Suite". However when I clicked there, nothing happened.
When I click "Help->Nokia Ovi Suite Help" on the toolbar, nothing happens, no help tips.
The first phone synced all 82 photos and Contacts and messages to Ovi Suite.
I created a new album with that phone's name, and dragged those pictures from "All" to the new album, to try & keep them organized.
When I connected the second phone all of the Contacts synced (there were a lot) and now they are mixed in with the contacts from the first phone. However the photos would not sync. Then a few photos synced, making a total of 156 shown in All (which included the 82 photos from the first phone). When I would click "Sync" nothing visible happened.
But I did see the photos from the second phone on the PC. I did drag them from the PC into the album created with the name of the second phone.
Now when I look at the photo album with the first phone's name, it says "You have no photos or videos in this album, Drag photos and videos to this album." Yikes! But they are still on my PC.
This is very confusing. I agree with the others, Nokia PC Suite worked well, Ovi Suite seems very confused.
Is any of this uploaded to my online Ovi account?
Thanks for your advice.

ronni333 & boing,
Somewhere on the nokia ovi website it says you need to use seperate windows logins. Have one login for work and use that when you use ovi to sync your work phone. Other login to sync your personal phone. I lost the link to that webpage, but that is about all it said.
ronni333 - I also had problem with ovi help, the link appeared to be empty. I was using Google Chrome to surf the net. Problem solved by using Internet Explorer instead.
Hope this info helps you guys.
Cheers,
chillimuncher

Error code 8393f011 with ovi suite 2.2.1.23 when s...

The contacts on the phone can be seen in Ovi, but get the error code 8393f011 when trying to synchronise them.
Although with the messages it works ok.
I use Win 7, so PC Suite 4.88 is not an alternative.
There is maybe a setting in the phone avaible to change or what would solve the above issue? Please help!

I did a reinstall as of /t5/Nokia-Ovi-Suite/can-t-sync-calendar-and-tasks-again-with-Ovi-Suite-2-2-1-123/m-p/776298/highligh...
But have the same error too bad.
My system informations are
Nokia Ovi Suite 2.2.1.23
PC Connectivity Solution 10.33.1.0
Connectivity Cable Driver 7.1.31.0
Nokia Ovi Suite Software Updater 2010.27.0.60741
Maps Service API 4.0.15.0
Nokia mPlatform 2.6.221
Ovi Desktop Sync Engine 1.3.0.32
Operációs rendszer:
Microsoft Windows 7 32 bites kiadás
Nyelv: Magyar
Felismert internetböngészők:
- Microsoft Internet Explorer 8.0.7600.16385 (Alapértelmezett böngésző)
Felismert Bluetooth-verziók:
- Microsoft (Verzió: 6.1.7600, build: 16385), Használatban.
and the device details
V 5.50
03-03-03
NPL-1
(c) NMP
Just noticed that Ovi crashed after the first install:
Forrás
Nokia Ovi Suite 2
Összegzés
Működésképtelenné vált
Dátum
‎2010.‎10.‎19. 10:57
Állapot
Jelentés elküldve
Leírás
A hibát okozó alkalmazás elérési útja: C:\Program Files\Nokia\Nokia Ovi Suite\NokiaOviSuite.exe
Probléma-aláírás
Problémaesemény neve: APPCRASH
Alkalmazásnév: NokiaOviSuite.exe
Alkalmazásverzió: 2.2.1.23
Alkalmazás időbélyegzője: 4c7f4eae
Hiba – modul neve: QtCore4.dll
Hiba – modul verziója: 4.6.1.0
Hiba – modul időbélyegzője: 4b701363
Kivételkód: c0000005
Kivétel – eltolás: 000e9d67
Operációs rendszer verziója: 6.1.7600.2.0.0.256.1
Területibeállítás-azonosító: 1038
További információk 1: 0a9e
További információk 2: 0a9e372d3b4ad19135b953a78882e789
További információk 3: 0a9e
További információk 4: 0a9e372d3b4ad19135b953a78882e789
További adatok a problémáról
Gyűjtőazonosító: 2017763299

Help needed to sync Nokia 5800 with Ovi Suite, but...

I need to back up my phone with Ovi suite before my phone goes to Vodafone for repair as the lcd screen isnt working. how do I sync my phone when I cant read the sms sent to set the sync up?

if u hv the mobile wd u and u r able to switch on ur mobile and also hear the startin tune.. U can attach the phone to pc and sync using ovi suite.. U DONOT need to select the connection mode.. It gets selected by default if u start the ovi suite..
Regards,
Dr. Shoubhik

Nokia 5230 Cannot Sync with Ovi Suite

Every time I connect my phone to my computer to sync up with Ovi Suite and click on sync, it doesn't sync and a message pops up to tell me to reconnect or fix the Bluetooth. This has been happening to me ever since I got the phone 3 months ago and only once have I properly synced up my phone with my music (which now doesn't work either and doesn't pick up on the files on my memory card that I added through syncing with Ovi Suite, and every time I connect with the setting of mass storage it tells me I don't have enough room or shows the files ) I would like to restore it to the original factory settings but I have some important files on my phone that I would like to back up before I do that.

Hi,
Pleasew check this link.
http://discussions.europe.nokia.com/t5/Nokia-Ovi-Suite/can-t-sync-calendar-and-tasks-again-with-Ovi-...
Br
Mahayv

Every time my phone connects to ovi suite via blue...

I have a 5800 XpressMusic with software version 51.2.007. I am using Ovi suite version 3.1.1.90 on windows 7. every time my phone connects to ovi suite and automatically syncs, 2 "bluetooth messages" are recieved (just like when I send a picture to the phone via bluetooth).when I attempt to open the message, an error message shows up on the phone that says "Messaging: feature not supported".
This seems to happen just after contacts are synched, and began happening with the latest update to Ovi Suite.
I would prefer to not have to delete these messages constantly.

Hi All,
For assistance about any unresolved concerns or complaints about your device, we highly recommend that you use the "Contact Us" link at your local Nokia website or get in touch with your local Nokia Careline.
Kind regards,

N86 not connected to OVI Suit

Hi,
I have just bought Nokia N86 8MP. I have installed OVI Suit on my laptop. But I amd not able to configure my phone with OVI suite.
After connecting my cell with my laptop I select PC Suit USB Mode from my cell phone. On the second step (Connect Device) of OVI Suite configuration the name of my phone is visible but when I select, A popup message is displayed that This device is not in PC Suite USB mode. And the 'Next' button is greyed out.
Anybody there to help me out.
Thanks in anticipation.
Regards,
Qarshi

I had similar problem with XpressMusic 5800 and Windows 7.
The solution for me was to update windows drivers by opening computer management --> Device Manager --> Portable devices --> Right click <Phone Name and Model> and select 'Update Driver Software' --> Click "Search automatically for Updated Driver Software".
Computer has to be connected to the Internet during the update process. That worked for me, I hope it helps

Apparent problem with Ovi Suite and Win 7 64 bit

Hi
Apologies if this has already been covered, but i have searched quite thoroughly and i haven't come across the specific problem i'm querying.
I'm running Windows 7 64 bit, with PC Suite 7.1.51.0, which runs just fine.
I intend to upgrade to the superb N8 when my contract comes to an end in 6 months, so i'm just doing my homework.
Apparently, the N8 will only run on Ovi Suite, NOT PC Suite.
Now if anyone disputes this and can convince me that the N8 works perfectly fine with PC Suite, then read no further, please just respond! (Bear in mind the OS i'm running though).
As nice as Ovi Suite is, i've managed just fine so far with PC Suite.
Otherwise, please let me explain the problem i am having:
I installed Ovi Suite 2.2.1.23. When i run it, it shows the main screen, and you can just make out a small window appearing in the middle saying "Nokia OVI".
It is then that the program stops responding, eventually displaying the error message which reads:
Runtime Error!
Program: C:\...
This appication has requested the Runtime to terminate in an unusual way.
Please contact the appication's support team for more information.
Judging by the similar stories of Ovi crashing (not finding one where the program fails to open, though), i think it is related to the fact that i'm running Win 7 64 bit; but i could be wrong.
I have tried installing it in compatibility mode, then (failing that), running it in compatibility mode, all to no avail.
Is this a problem that Nokia know about? If there is an intended fix within 6 months, then that'll be fine.
Otherwise, do any of you clever people know any work-arounds?
Any further questions you need to ask, please don't hesitate.
Many thanks
Steve
Nokia Enthusiast
Solved!
Go to Solution.

Pinpointing the problem may be very difficult as Ovi-Suite appears to be extremely unpredictable.and getting Ovi-suit tu run an sync properly seems to be largely a matter of luck.
I have just set-up three brand new identical HP workstations for our Geo-Information Department.
All were set up from the same disk image with only Win 7 Pro Office 2010, then directly Ovi-Suite as our Geo-Information guys insisted on Nokia handsets against our advice.
On one, machine Ovi-Suite crashed on launch and was unable to run at all.
on the second, Sync to OL 2010 failed consistently.
ont the third, everything ran fine with an N97 but an N8 was not recognized
So i got curious and run tests on one machine: I installed the same disk image a total of six times (clean win7-64, clean Office 2010 3 times, Office 2003 three times)
Office 2010
the first time i had the crash on launch, second time OL2010 sync fail, third time it ran ok.
Office 2003
First time notes sync failed, second and third time all was ok.
So the issue is definitely with Ovi-Suite and it appears to be pure luck whether is runs or not and if it runs at all, whether it syncs or not.
Syncing OL 2010 seems to be much trouble prone than OL2003, 64bit appears to be much less stable than 32, onb win 7 it seems to have slightly fewer issues than on XP.
We have NO issues with any other sync software (Palm, BB, Fruit, S-E, Microsoft, even Nokia PC-Suite).
None of the software is run with admin privileges (as we just do not give admin rights to users). If software requires admin rights to be installed, it is done by Data Center employees.
I'm afraid one's best bet to get Ovi-Suite running is trial and error, or if the handset supports it, use PC-Suite, which is what we do.
Ovi-suite users, according to our logs, generate over 70% of our smart phone related support calls, even though they are only 6% of our smart phone user base.
As a result, we currently have all Nokia handsets that do not work with PC-Suite and require Ovi-Suite blacklisted in our organization, meaning we won't support them in any way. Installation of any flavor of Ovi-Suite is prohibited on user PCs as long as it does not become more stable, reliable and less of a resource hog.
Ever seen a black lemon? They turn black when they rot. My N97 is black. 'nuff said

How to Sync N9 with Ovi Suite!

N9 and ovi suite can Sync!
I have Just Found This Website showing how to sync N9 with Ovi Suite!. I have just tried it and it works great, calendar, contacts etc.
Here's the link, please follow the instructions correctly:
http://mynokiablog.com/2011/11/01/nokia-suite-updated-to-v3-2-98-0-ovi-suite-sync-with-n9/

I have found the root cause for the crash of Nokia Suite 3.2.100 while synchronizing N9 calendar with Outlook
Basically Outlook synchronization with N9 is working for contacts, gallery, messages, notes.
I had the situation that calendar synchronization ended in crash of the Nokia Suite. The root cause was that after first synchronization some time ago a new calendar PC-SYNC was created on the N9. Due to whatever reason this calendar caused a conflict during the synchronization and the Nokia Suite crashed.
I have deleted this calendar on the N9 and tried to synchronize the Original N9 calendar again..... and it worked.... Now again there is a new PC-SYNC available on the N9 but it doesn't cause problems anymore... Synced N9 calendar with Outlook several times and the crash didn't reoccur....
Looks like the issue is solved now :-)
winny

E71x not vibrate after connected with PC Suite

Anyone has the same problem? My E71x purchased 2 days ago does not vibrate while and after connected with PC Suite. I had to turn off and turn it back on to activate the vibrating thing.
Thanks

mmm... ill describe the whole situation:
phone has 2 days old
I connected it to the PC
Running PC SUITE
All was functioning normal, i had about half charge
i got a phone call from my gf, when i picked up the call, i disconnected the phone
the line dropped dead. so did the phone
i tried to restart it to no avail
i plugged it to the pc, didnt work
i removed the batter, didnt work
so i connected it to the power cord, and the lights turned on
i disconnected then tried to boot it up, and didnt work
i reconnected the power cord and started it while on external power, and it did start, showing just 1 little bar of battery.
I left it there for about 1hr and removed it, and charge was FULL
i reconnected to PC and im monitoring it and it hasn't discharged
so its weird... <.<
my guess is that unlike HTC or Sony Ericsson phones, the data cable and hte power cable CAN be connected at the SAME TIME. that would be the only explanaition on why it doenst charge up on the USB (but ohter theory of mine is that if i connect it to the PC on file trnasfer mode, it might charge it)

N97 mini: Can't transfer music with ovi suite!

Someone please help! every time i try and transfer music with ovi suite it says "can't read tracks" anyone know how to fix this?
Solved!
Go to Solution.

Depending on how much time you want to spend, there are a couple of methods. Before putting music on phone, get it up in Windows media player, then drag and drop album art onto the album picture at left hand side of screen. Then right click on a track and select advanced tag editing, and click pictures, the photo you drag and dropped should be there. If you want individual pictures for each track you can add from here ( but you would need to do this on phone also.
On the phone select an album, select options, select album art, select change, pick a picture (the album cover) select ok, ok wait and thats it. You also have album art choice in the options of each individual track, but will need more photo's in gallery to use different ones.
Good Luck
ps Kudos is quite a cheap comodity !
If I have helped at all, a click on the White Star is always appreciated :
you can also help others by marking 'accept as solution'

Connection with PC Suite stopped working

Hi there,
Up until last week, PC Suite and my phone use to work perfectly. For some reason, i can no longer connect my phone (nokia e61i) and laptop anymore.
I have uninstall / re-installed PC suite without success
When I try ti pair my phone again, i go into the connection window, seach for a bluetooth connection, then in step 3 of 4 PC Suite show's a list of phone that i use to be connected to (before i had the problem). i cannot go any further in the connection setup process. I then tried to unpair my phone, and I get an error message 'cannot unpair phone'.
I really don't know what the problem is, but this is causing major problems for me as I use my phone calendar everyday and I can no loger sync with my laptop. Appreciate any assistance. Below are my specs:
PC Connectivity Solution:
Version 8.47.6.0
[Nokia Connectivity Cable Driver:]
Version 7.1.8.0
Operating system:
Microsoft Windows XP 32-bit Edition, Service Pack 2
Language: English
Language for non-Unicode programs: English
Detected Internet browsers:
- Microsoft Internet Explorer 7.0 (Default browser)
Detected Bluetooth stacks:
- Microsoft (Version: 5.1.2600, Build: 2180)
- Broadcomm (Version: 5.1.0, Build: 4800)
Thanks
Alex

I have probably the same problem it was working fine, but some time in January 2009 it the connection with PC Suite ceased working. I have produced this error over cable as well as IR.
Version of Windows: Microsoft Windows XP Professional Version 2002, Service Pack 2
Version of PC Suite: 7 1 18 0 eng web
Connection method: cable, and IR?
Phone: E61i
1. I connect the phone.
2. PC Suite says "Click here to connect a phone"
3. I click and the connection wizard opens
4. I select "Infrared"
5. PC Suite immediately opens new window that says "You have now the following connections available:
Nokia E61i IrDA"
6. I click the green button and return to PC Suite that still says "Click here to connect a phone"
7. If I click on synchronisation, the synch button is not enabled: I cannot synchronise or use any other application in PC Suite. But if I right click the IR symbol on windows and select "transfer files" then I can send a file to the phone.
Would really appreciate help on this.
Thanks

How to reinstall firmwares with ovi suite?

Hi to all,
it's a little time i'm wondering how to reinstall a firmware on my nokia 5800. i think it has many problems (i.e. when i try to attach a note to a calendar event, the application crashes); but i can't find the way to do this with ovi suite.
any suggestions?

Just checked for my Nokia 5800xm for which the Firmware was updated by me and Nokia X3-00 for which it was never done... and see the difference...
@ pavilion_alex BTW I re-read your post.. and you have mentioned that you have successfully updated and not re-installed...
Attachments:
OVI Suite Nokia 5800xm.png ‏121 KB
OVI Suite Nokia X3-00.png ‏119 KB

Connecting to internet with OVI Suite

I received the message that the Ovi Suite was available to download. After replacing PC Suite with Ovi, everything seems to work well, except one crucial thing: I can no longer connect to internet using my mobile. This worked perfectly with PC Suite.
The instructions reads that in the main page, I should be able find a internet-connection at the right side. Well, I don't find this option.
The other option is to go to tools -> connect to internet. Well, this option is in the menu, but it is greyed out and not possible to select, even if my computer is not connected to the internet.
The phone model is N82.
Can anybody help with this?

Dear Nokia,
Just installed the update of Ovi
This is the Sys info:-
Nokia Ovi Suite 2.0.1.35
Nokia PC Suite 7.1.40.1
PC Connectivity Solution 9.44.0.3
Connectivity Cable Driver 7.1.22.0
Nokia Ovi Suite Software Updater 2009.40.0.60128
Maps Service API 3.0.35.0
Nokia mPlatform 2.5.195
Ovi Desktop Sync Engine 1.0.0.684
Operating system:
Microsoft Windows XP 32-bit Edition, Service Pack 3
Language: English
Detected internet browsers:
- Microsoft Internet Explorer 8.0.6001.18702
Detected Bluetooth stacks:
- Microsoft (Version: 5.1.2600, Build: 5512)
There is no option for Telstra in the connection wizard of Ovi
Please fix.

C5-00 No connection with ovi suite possible

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