C5140 All-In-One - page in queue won't print (Vista)

After hard drive crashed in July, got new hard drive (OS Vista still). Installed printer - fine . Used recently, wouldn't print - the page would get held up in the queue. Reinstalled printer disk, message said I needed new driver, installed one 11/15, everything worked fine. Today, 11/16, went to print from MS Word, page stuck in queue again.
Suggestions? Thanks! Sue

Hi Sue,
It sounds like an issue with the print spooler in the services. I would suggest running the HP Print and Scan Doctor. The HP Print and Scan Doctor (PSDR) was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.
Please let me know the outcome of the PSDR. I will respond back with the specific troubleshooting steps depending on what the PSDR says. With any luck the PSDR will resolve the issue and you'll be printing in no time.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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C5140 All-In-One - page in queue won't print (Vista)

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