C5550 -How do I reset a persistant "Clear paper Jamm" error mesage?

Hi,
I have a photosmart c5550 all in one printer. I had a paper jam and cleared it using the instructions from the user manual. I have actually done this several times now, and am absolutely sure that there is no paper jam at this point in time. The printer resets to the "clear paper jam" error state on power up. I would like to know the procedure to do a hard system reset, to reset the printer. The reset procedure of removoing the power cord does nothing to clear this persistant error. Does anyone know the proper procedure to do a hard reset?
Thanks,
Phil

The steps in this video will resolve persistant paper jam messages.
I am an HP employee.

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C5550 -How do I reset a persistant "Clear paper Jamm" error mesage?

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