C6 won't recognise SIM is installed

I have just purchased and connected new sim with new C6 with optus in Australia
The sim is a 3G sim and the phone is sold unlocked
I initially received txt messages from provider but now phone says it's offline
Tried to create another profile but phone asks me to insert sim (although it is already) and justs goes back to its offline profile
I have no problem with its wifi connection but it won't work as a phone.
Phone details are
Software Version v20.0.042 Custom Version 20.0.042.C01.01
Version date : 11.11.10
Language Set 26
Model : C6-00
Type : RM-612
Any help please as it is a gift for my daughter and her birthday is two days away
Solved!
Go to Solution.

it may be a faulty sim does another sim work in it? this way we can narrow things down.
ensure the sim is in the right way and inserterd correctly
if another sim works in the phone its you sim if another sim does not work its the phone thats faulty
If i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

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