C6150 All In One is not recognized over network

My printer works fine for printing over the network.  My problem is that I cannot initiate a scan to computer, or initiate from within HP solution center.  I can access and interact with my printer directly via the web browser interface.  The HP driver install and HP home network diagnostic utility all find the printer OK on the network, but the diagnostic utility keeps saying that software is missing that is necessary to run the printer over the network.  I have uninstalled all HP software, then downloaded the full version of the latest HP software suite and installed it - all OK except now when I try to run Solution center it no longer even gets to the main menu - an error message comes up and says no HP devices were found and quits.  When obtaining software from the HP site I was careful to specify XP as the OS and have not tried anything that does not have XP listed as compatible.
I still can connect to it directly and print.  I have looked at every possible driver that HP has on the site.  I have run the scan diagnostic - It verifies the connection OK but when it gets to the driver section of the test it crashes and a Windows error message comes up and says it has encountered a problem and has to close.
I am running XP Home with all of the updates installed.

Hi,
seeing as you can acces the printer via the browser, so directly from its ip adress the connection is ok. What in these cases is most likely is that there is something on your computer blocking HP software ability to check out the network. Most likely something like a firewall or virusscanner.
Say "Thanks" by clicking the Kudos Star in the post that helped you.
Although I work for HP my posts and replies are my own
Please mark the post that solves your problem as "Accepted Solution"

Similar Messages

  • HP C6150 All-In-One Will Not Print Black Text But Does Partial Test Print

    Hi.  Thanks in advance for any help anyone can proffer.
    I've read through the forum and I think there are some similar issues, but none exactly the same as ours.
    This HP C6150 does print pictures, but suddenly stopped printing black text.
    HOWEVER, the test prints will print in black with the Windows Logo, but will not print any associated text.
    Odd.  It just suddenly stopped printing.
    Variables:
    C6150 All in One - No other problems for two years.
    Using refilled ink cartridges from outside source. (not my decision)
    Ink is full.  No other changes made in last three days.
    Troubleshooting Steps:
    Uninstalled and then re-installed software in entirety.
    Put in 'new' (refilled) cartridge for black and magenta.
    Tried (not sure if successful) soft reset.
    Tried cleaning the print cartridge with 'Q-Tip' and distilled water.
    Have not yet spent money on new OEM print cartridges.  That is next step unless other suggestions merit.
    Possibilities:
    It may be the refilled cartridges, but they've worked so well in the past.
    The cartridge prior to the recent replacement was working fine and was not yet out of ink.
    The print head might be damaged.  But this should/would affect all black printing and this is not the case.
    Were the driver corrupt, the reinstall should have fixed it ... you'd think.
    So, we're looking for some suggestions prior to going out and getting a new printer.
    Thanks again, in advance, for constructive non-judgmental suggestions.
    MackNC

    The likely cause is the black ink is not printing at all.  When printing graphics (like the Windows Test Page) black is made from mixing the color ink.  I would suggest printing an internal diagnostic test page as shown in this page.  Does the black block print?  If not then clean the printheads as described here.  
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • Photosmart all in one 7510 not recognized but connected to wireless

    I have a NETGEAR Router, WNDR3800.  It is a dual band router running both a 5GHz and 2.4GHz network.  I have never been able to maintain a working connection to the printer.  After I reload the printer onto the known printers for the Mac, if the printer goes idle I am never able to re-establish the printer for use.
    The mac and the printer are both connected to the same 2.4GHz network.
    The network has WPA2-PSK [AES] security enabled
    The network configuration page shows the network status as ready with Bonjour enabled
    The Mac has never been able to pick up the printer wirelessly. I have always had to set it up via USB connection to get the Mac and printer to talk to each other.  The printer will join the wireless network without the Mac, however, if i complete the process that way then the Mac will never see the printer.
    Recenty updated to OS X Mavericks. Printer would not work although shows the status above.  Downloaded new drivers for the OS X update.  When running the HP utility to set up the printer, it was not recognized on the network. (reverified both were connected to the same 2.4Ghz network).  Attempted to connect via USB.  When establishing the network configuration for the printer on the HP Utility via the USB cable reveived an error message that stated the following (paraphrased):
    Your printer is connected to the network but is not recognized by your Mac check with hp print website help (essentially)
    I have reset the router and re-tried the above process. No difference
    I have reloaded all the software and restarted the mac and printer. No difference.
    I have manual assigned the IP Address for the printer and reserved the address on the router.  Re-attempted to connected wirelessly and via usb. No difference.
    I am at a loss as to what I can do next.  Not sure if it a router issue or printer issue but I have no other issues with any equipment on this router both establishing connections to and communicating between several other devices.  I would appreciate any help with this issue.

    Hello dan_man182 and welcome the HP Forums!
    I understand you're having an issue printing wirelessly. I can provide help for you.
    Follow this document please: 'Unable to Find Printer' Error Message Displays on the Computer During a Wireless Network Installati...
    Another tip I can give you is the security on your router. For some reason the connection may not like the WPA2-PSK [AES] security type. Try changing that to [TKIP] and see if that helps.
    Furthermore, if your 5.0Ghz is active, but you are not using it, try disabling the 5.0Ghz frequency altogether. There is a possibility it could interfere somehow.
    That is my personal thought on the matter, if you want a full detailed description on router settings you can refer to this: Suggested Router Configurations
    Source: VisionAiry
    Thank you for choosing the HP Forums! Let me know if that helps!
    GiGi10
    I used to work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the left to say “Thanks” for helping!

  • I upgraded from iPhone 4 to iPhone 5 and all of my apps EXCEPT one transferred over. Why did this one app not transfer over? Thank you

    I upgraded from iPhone 4 to iPhone 5 and all of my apps EXCEPT one transferred over. Why did this one app not transfer over? Thank you

    The app is compatible with iOS6...any other reason why this might have happened? Thank you

  • Okay so i recorded a song but each part comes out as like take 1, i have 10 takes. how can i put them all together as one take, to make one song all in one take not small pieces of a song.

    okay so i recorded a song but each part comes out as like take 1, i have 10 takes. how can i put them all together as one take, to make one song all in one take not small pieces of a song. like i hit record and sang the entire song but when i hit play it was in pieces not just one song like it was in ten takes. is there any way i can blend it all into one take, to make one clear song?

    You're not very clear in stating your problem. Maybe it's terminology: "takes" in recording lingo (and in GB lingo) are different version of exactly the same part in a song, so you only want one of them in the end. Please tell us exactly what you did and what it is that you don't like.

  • HP Officejet 8600 all-in-one will not allow me to use features

    ALCON - after installing Yosemite (well upgrading) my all-in-one is not functioning. I have gone to HP's website to no avail nothing that can help. I uninstalled the software restarted my computer and restarted the printer. Updated the firmware on printer yet nothing is working correctly. I cannot scan documents nor fax. I get a message from the printer saying that the printer cannot communicate with the computer. I also have the HP assistant installed on my mac and yet still the computer cannot communicate with the printer's scanner and vice versa. I am at a loss. Any feedback would be appreciated. I really need to scan some documents and get them sent out. I had to go to my PC as a last resort. Suggestions please?

    I may have found a fix for this problem. For those who are using Mavericks or Yosemite: Uninstall the current printer driver and install the printer driver dated Oct 22, 2014 and then install a patch update. I will copy and paste the link. For some odd reason the drivers I had prior to upgrading the OS was not willing (I upgraded from Mountain Lion).
    http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4182&lc=en&cc=us&dlc=en&s w_lang=&product=4323648#N191

  • My HP Officejet 6500 E709a All-in-One will not print more than one copy at a time.

    My HP Officejet 6500 E709a All-in-One will not print more than one copy at a time.  This is especially disconcerting at Christmas time when you're trying to get Christmas letters in the mail!  Any help?

    The cyan portion of the printhead may be clogged.  I would suggest running the diagnostics shown here.  If three levels of cleaning of the printheads does not resolve the issue you may need a new printhead.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • Installed HP Officejet 4100 All-in-one does not appear in Control Panel printer selection window.

    My HP Officejet 4100 Series 'All-in One' DOES NOT APPEAR in the Control Panel window even after several re-installs. The diagnostics indicate that the 4100 is not connected and dos NOT point to any path for a solution.
    Attempts to download a current Driver, ( or re-load the 4100 "software" ), WILL NOT work because the 'help' page states the driver already comes with the 4100 software and therefore does not provide for any download update, (driver or software) for the 4100 printer.
    I have reinstalled from the original Disk for the 4100 and also attemped install with Windows Update requested driver. Nothing works.

    Hi there @Past77 
    Welcome to the forums
    I read your message about your Officejet 4100 not showing that it's connected, and that you have attempted to run the Windows Update to see if that would help get the printer working again. You are correct that this model does not have a downloadable driver for Windows Vista, so your best bet would be to try running the Print and Scan Doctor tool, to see if it can kick the printer into gear and have it functioning again.
    If the tool does not work, I would then recommend looking in to a printer upgrade. Consider giving us a call to see what your options are with HP.
    Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
    Best wishes to you,
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • My HP LaserJet 3055 All In One does not scan using Windows 7 - 64bit.

    My HP LaserJet 3055 All In One does not scan using Windows 7 - 64bit. I can copy and print only. Thanks.
    This question was solved.
    View Solution.

    Hi,
    Is the printer connected to your PC by USB or network?
    By using USB connection, you may scan using the Windows Fax and Scan software integrated into your OS.
    Scanning through a network connection unfortunately supported on Windows7 32 bit only, as you  may find listed within the About network scanning section below:
    http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?&objectID=c02539136#A2
    Regards,
    Shlomi
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • Maxtor One touch2 not recognized by Snow leopard

    My maxtor one touch 2 is not recognized at all by snow leopard, it shows as connected in "about this mac"-"more info"-"USB" but thats where it ends. The drive worked very well in Tiger but seems to have been dumped as soon as I changed OS. Does anyone have an easy solution to this problem, I am no techno guru and need to have exact instructions. Please help

    I'm having exactly the same problem with 2 of my Maxtor drives which I am connecting via Firewire.
    They're recognised fine by my G4 Powerbook (that's running Tiger), but nothing is there on my iMac (runnning Snow Leopard).
    They don't show in Disk Utility, nor in System Profiler.
    Reading around in other places, there seems to be an awful lot of people having problems with drives being recognised in the last couple of months - does anyone know if this is something to do with an Apple update?
    If it is, Snow Leopard has been more hassle than it's worth.
    Any help at all would be much appreciated...
    tim

  • HP 3520 all in one airprint not working. Firmware update cannot proceed

    Dear HP,
    Two days ago I purchased a HP Deskjet 3520 ALL in one printer. The installation went smooth and I am able to print wireless with my PC. However I cannot print with my iPad, iPhone 5 and using airprint. I am able to print with my HTC one mobile phone. I already went through the Apple airprint troubleshoot http://www.apple.com/support/ipad/assistant/airprint/#section_1 .
    Trying to solve the problem I wanted to upgrade the firmware.  But when I try to update firmware with the HP device updater I get the 'Update cannot proceed' message. I have tried a wireless update and an update with my usb cable connected. I have even tried various usb ports. I checked the control panel to see if my device was connected and available and it was. I have reinstalled the driver sofware from the hp website: http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=5162... . I have also performed reset (disconnected ALL cables, waited more than a minute, held the power button for 30 seconds and reconnected the power cable) but with result.
    How can I update my firmware to the latest version to check if I can use airprint?
    My current firmware version = STP1FN1241BR ( Hp docter)
    I am using Windows 7 64 bit

    Sorry for the delayed response. My phone quit telling me I had any notifications.
    This could be a number of things really.  Do not forget you can contact HP Cloud Support at 1-855-785-2777 and they may be able to assist you with this (not sure of any policies regarding warranty, etc, etc).
    This link will cover some of the basic router settings.  I wouldn't get into anything too detailed so these settings should be easy to change.  I made this post to help me as a reference to network issues.  The info here is from my time with Cloud Support in regards to helping you print from Apple/mobile devices.  Although the post is titled differently, this is the same info I would have given you over the phone.
    Let me know if that information helps you any.  Also, try the HP ePrint app and see if the printer is found using that method.  I am always happy to help so let me know what happens.  I will try to keep a closer eye on here for your response.
    Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.
    When a solution is found please mark the post that solves your issue.
    Every problem has a solution!

  • 3G iPod charges but not recognized over Firewire

    My 3G iPod is not recognized at all by Windows when I connect it by Firewire. I have tried 3 Firewire ports on my PC (2 nForce 4 onboard, one on a PCI Audigy 2ZS). I have the latest drivers, updates, etc. I have no known spyware, viruses etc. I have tried it on my old iBook G4 with OS X 10.3 too (not all software is current on there because I can't get it on the Internet right now, but for the same reason it shouldn't have any spyware or viruses either!) and have the same problems.
    It does not show up as a hard drive or in device manager. iTunes says that no iPod is connected. iPod Updater says to connect an iPod. The iPod does not show the do not disconnect message.
    I have tried restarting the iPod many times, as well as putting it into disk mode, all to no avail. It charges and plays my music fine, but neither the iPod nor the computer recognize that they are connected.
    I don't think there is a problem with the Firewire cable but I don't have another one to try. I haven't seen solutions online for problems like this except one person who was told that Firewire doesn't work any more but USB is fine. I am going to see if I can get a USB cable to try it with and if that works I suppose I'm happy - I was planning on selling it soon and most people would want USB anyway.
    I did find one site describing this problem and offering to fix it with a new logic board for just(!) £70 but I doubt I can sell it for much more that so it hardly seems worth it. Apple's service fee will definitely be more than the resale value!
      Windows XP Pro  

    I tried everything I could find that sounded relevant already. I think I had that 2006-01-10 firmware on there but the problem didn't happen straight after updating so I didn't think that was the problem at first. I couldn't downgrade the firmware because the computer couldn't see the iPod!
    I've now bought a third party USB cable and it works perfectly. Therefore the problem seems to be either with the Firewire lead (which works only for charging) or something in the iPod hardware. I'll leave this open in case anyone actually knows why Firewire won't work.
    Can you suggest the best firmware to restore it with before I sell it if 2006-01-10 is so problematic? It seems to work fine for me but it would be better to play it safe I suppose.

  • Driver for Officejet 4500 Wireless all-in-one will not install after upgrading to Windows 8.1

    Upgraded to Windows 8.1 on Pavilion g6.  Officejet 4500 Wireless all-in-one still prints but won't scan.  Downloaded full feature driver.  Installation quit giving error message 'file cannot be found'.  Tried 'chat' sessions with no resolution
    This question was solved.
    View Solution.

    Hello bob5e,
    I am sorry to hear that you are unable to install successfully on your Windows 8.1 with your Officejet 4500 Wireless. I can see that the installation quits on you, giving you an error message. I am going to recommend trying a couple of things to hopefully make the installation successful.
    1. First of all, try installing by using The Printer Install Wizard for Windows which finds the correct driver for your unit and installs it.
    2. If that does not work, please try this next troubleshooting document step by step.
    Installation issues - The Progress Bar on the Software Installation Stops or Stalls
    I hope this helps!
    Good luck
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • My HP Officejet 4315 All-in-One does not print

    My HP Officejet 4315 All-In-One printer does not print althoug it is connected to my laptop and working properly
    The dial shows the word FAX instead of PRINT.  How can I remove the word FAX? because I think this is the prolem
    Any one with info pls email me at:[edited email by moderator]  Thanks,  pedrodomenech

    Hello  @pedrodomenech , and welcome to the HP Forums, I hope you enjoy your experience!
    I can see you're running into fax/print issues.
    I would love to help with that, but I need a little information to try and help you first. I am linking a few HP Support documents below that will show you how to find which operating system you are using. Also, if you're using Windows, please include whether your operating system is 32-bit or 64-bit.
    Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
    Which Windows operating system am I running?
    Is the Windows Version on My Computer 32-bit or 64-bit?
    Please let me know what you find.  Thanks for posting on the HP Forums!
    Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
    Jamieson
    I work on behalf of HP
    "Remember, I'm pulling for you, we're all in this together!" - Red Green.

  • All in one printer not printing on windows 8.1

    Hi my HP deskjet 3520 all in one printer used to work then i upgraded to windows 8.1...now it won't print...it shows as a printer in the devices window but does not show up when you ask to print...or sometimes it does but then a pop up window says there is no printer....i have reloaded the software a number of times and it all says it is connected to the wireless network....help please

    Give this tool a try, it might help the printing - http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03286146

Maybe you are looking for