C6180 All-in-one - will no longer copy

Recently my C 6180 All-in-One stopped being able to copy, or scan (haven't tried faxing) I get error message on printer window: "Unable to scan, copy, or send a fax". it will still print a document from the computer. No ink cartridges are "expired" (ie, "you have to keep buying our cartridges, even if you try to be frugal, or we'll break your computer"). Tried all the HP suggestions from their Help section - unplugging from unit and power source, plugging into wall socket instead of surge protector, restarting the computer, etc. Keeps failing and the only way I can turn it off is by unplugging it, even though it says to use the power button. And it's well out of warranty.

Hello Eli9,
Welcome to the HP Support Forums!
I am sorry to hear that your C6180 has an error "Unable to scan, copy, or send a fax". I also read your updated post, since the error does not happen when using the Automatic Document Feeder (ADF) it would seem that a hardware failure is present in the scan mechanism.
I think this because when the ADF is used, the scan mechanism remains stationary. When the glass is set to be used the scan mechanism needs to move the full length of the glass. If you hold up the lid for the glass, does the scan mechanism appear to be straight vertically?
If that be the case, I am not aware of a fix sorry to say.
Regards,
JERENDS
I work on behalf of HP
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Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

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I worked for HP.

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HI,
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Say "Thanks" by clicking the Kudos Star in the post that helped you.
Although I work for HP my posts and replies are my own
Please mark the post that solves your problem as "Accepted Solution"

C6180 All-in-one - will no longer copy

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