C6380 Prints everything OK but won't print out emails

Honestly, my succint subject title says it all. I can print anything from OpenOffice, photos, notepad, PDF files, anything from the web but I can't print out my own emails. I have tried turning the printer off and on, and I have tried rebooting my computer. I just downloaded the diagnostic utility from HP and it found no problems. I have a trip planned and I'm trying to print out the airline and hotel confirms and they just won't print.
What to do?
Thanks!

Hi Garfld,
I am providing you few steps to load an alternate driver on your computer and you can try it and check the email printing.
First print the network configuration page form the printer using these steps and note down the IP address:
Setup Menu>>Network>>View Network Settings>>Print Network Configuration Page
Now on your computer click on start menu>> on the start search type run and press enter.
You will be able to see a run box and on the run box copy and paste the command and press enter a black box will open and close quickly.
cmd /c rundll32 printui.dll,PrintUIEntry /if /b "HP C6380 New" /f %windir%\inf\ntprint.inf /r "LPT1:" /m "hp deskjet 990c" && rundll32 printui.dll,PrintUIEntry /y /n "HP C6380 New"
Now if you open the printers folder from start menu on your computer>> control panel>> printers.
You would be able to see the printer icon in there named as HP C6380 New with a checkmark on it and says ready.
Now please right click on it and select properties and select ports tab and you would be able to see the port selected as LPT1(now need to change the port from LPT1 to Standard TCP/IP port).
Once you see the LPT1 port click on add a port, Select Standard TCP/IP port and click on New port and a new box will appear asking to enter the IP address. Enter IP address which you noted down from the network configuration page and click on next and next and finish the wizard. Once the wizard disappears click on apply button available on the ports window and click on general tab and select print test page.
Check if the printer prints the test page fine and if yes try and print your email and check the result.
If the steps helps you please click on Kudos and mark the post as resolved
Although I am an HP employee, I am speaking for myself.

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