C6380 two cartridges won't print

Photosmart C6380. OEM cartridges. Tried to print a picture but it came out pink and black. Software said all color cartridges were low (I don't believe this) so I replaced all four color cartridges with new HP cartridges. Still prints everything pink. Ran self-test, the cyan and yellow blocks are blank. Attempted printer head cleaning but it failed. Test pages stop printing after the letters and the pink blocks.
Thanks.
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Hi Ciara,
I ordered part number CN643A as you recommended ($29.44 plus $11.25 S&H), and it arrived today. I eagerly followed the directions, cleaned the contacts on the printer, opened the package, carefully inserted the new printhead, and started re-installing the cartridges. This is when I first noticed that the new printhead only has four spaces for cartridges, three color and one black! No space for photo black! I tried installing the cartridges but it would not accept the 564XL regular black cartridge. Obviously this printhead is for a different model.
I went to HP's parts ordering site and entered my serial number, no printhead came up in the list of available parts.
I guess I will call the 800 number on the invoice and see whether I can exchange this for the right printhead, if it is available. If not and they won't take it back, I am disinclined to spend another $40 for another new printhead, the $80 I would have spent just on the printhead replacement could have been spent toward a new printer that works.
[Bob, I had already ordered the new printhead before receiving your advice. I will continue to pursue the new printhead option for now, but will keep your advice in mind as a last resort. Thanks.]
Wayne

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Hello @paulhoward,
Welcome to the HP forums.
I understand that you are having a problem with your PSC 1317 accepting the new ink cartridge.
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Limited Warranty for HP Ink Cartridges and Customer-Replaceable Printheads for HP Inkjet Supplies
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If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

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Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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I am not an employee of HP, I am a volunteer posting here on my own time.
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Below is my printer's device information page: Below is my printer's usage report:

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I work on behalf of HP.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" at the bottom of this post to say “Thanks” for helping!

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Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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http://h30434.www3.hp.com/t5/Other-printing-questions/Photosmart-Premium-c309a-Black-prints-out-gree...
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

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I think the problem has been solved. Thanks!

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