C655D-S5041 Will Play CDs But Not DVDs

I'm running Win7x 64bit Home Premium, the CD/DVD drive is a TSScorp TS-L633Y ATA. It plays CDs just fine, but when I load a DVD, it spins a bit and / or does nothing. I've tried Windows Media Player / Classic and VLC, but it won't play DVDs. I checked the CD/DVD driver via my device manager, it is recognized (no yellow exclamation icons) and it says that the driver (6.1.7601.17514) is up today, even though it is dated 6/21/06. I have tried uninstalling / reinstalling the device, but I always get the same driver coming back. I checked the Toshiba website to see if there were any specific CD/DVD drivers that I could update to, but there doesn't appear to be anything else. I typically watch DVDs via home player, not my computer, but this is annoying. If anyone has worked through this issue, I'd sure like to hear from you. My laptop has been rock solid otherwise, but this is really making me crazy...(!). Thanks! -

Just as a follow-up to anyone else having this problem, I ended up going to https://tsstodd.com/eng/firmware/faq/ and running the firmware LiveUpdate utility. It worked. I can play CDs / DVDs without any problems now(!).

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Jeffrey Tashman wrote:
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joe7dust wrote:
I tried to update the firmware but ran into some strange issues. First of all according to google, the drive is manufactured by Panasonic. Toshiba doesn't make their own drives? For this reason I wonder if it is improperly detecting the drive make/model.
Anyways I downloaded the firmware update for it, version 1.03. It is a MAT**bleep**A UJDA760 (going from memory, model may be slightly diff like UDJA). When I run the firmware update it doesn't detect the drive at all and says it is for a THINKPAD?? Weird...
Also, if you have a link to a guide for removing this drive I would appreciate it. I want to verify that windows is detecting the model/maker correctly. It is not one of the simple hotswap types, it looks like I have to remove at least the entire bottom of the laptop.
I am working on this for a client, I do tech repair on craigslist but my laptop hardware expertise is limited most of my experience is with desktops.
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Hi,
Sounds like hardware problem, not software. Please clean the lens first, please try:
https://www.youtube.com/watch?v=fzpHtTU1S7U
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whatisthislife wrote:
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This question was solved.
View Solution.

The registry thing only works if the drive is completely AWOL from the system so that it does not appear as a drive in "My Computer"....not your issue. The DVD and the CD use different lasers and it is not uncommon for one to go bad and the other not. You can check the function of the DVD by trying to boot from a bootable DVD. If you cannot the drive is bad and needs to be replaced. If it works sometimes and not others it could just need a good cleaning with a DVD lens cleaner.

C655D-S5041 Will Play CDs But Not DVDs

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