C7 low voice level when recieving calls

always since updating the SW version 014.002 have low level of voice at the C7 speaker when recieving calls, plz advice

Hello! I have the exact same problem, low volume on voice calls... I have also upgraded my phone to version 14.2, but I had not realized that the low volume started happening after the upgrade. Now, you said we should try to reinstall this same firmware, version 14.2, but how do we do that? Do we have to use some special software for that, or is it possible directly on the phone? Thank you in advance!

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