C7200 all in one won't recognize new ink cartridge

The all in one screen is requesting that I change one of the color ink cartridges. I have purchased three, but it will not recognize any of them. In reading other posts and trying to glean solutions, I have done a power reboot, wiped the contacts with alcohol, and updated drivers. I don't think all three of the new hp cartridges could be the culprit. Is there anything else to try?

Hi,
PLease follow the steps mentioned in the link
Open www.hp.com and search for the document c02005923.
If the issue is still not resolved,it could be an issue with the Printheads.Please call HP to confirm the same.
If the issue is resolved,please click on Accept as Solution or Kudos
Though I am an HP Employee,the answers given are to my knowledge
Regards,
Ronnie_N
Distinguised Professor

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Photosmart C7280 All-In-One won't recognize new black ink cartridge

Black ink was very close to running out, purchased a new one and replaced it. Now whenever I try and print something I get a popup that says: "Install new black ink cartridge if available. To continue with other colors, press Continue. Black color will be simulated. Text and photo quality will differ from those printed when using all cartridges. If empty ink cartridge is not replaced soon, all printing will stop. To cancel, press the Cancel button on printer."
I've tried turning it off and back on, taking all the cartridges out and putting them back in, etc. I printed a test page and black prints just fine, but whenever I try to print from Ctrl+P I get that error. How do I solve this problem?

Thank you for your updated information.
Since you are able to print from you computer and the printer isn't indicating this message, then I would recommend uninstalling the software. I will provide a HP document here to help you. (If this printer is connected by a USB cable, then please remove it from the computer.)
Next, please clean your Temp folder on your computer. I will provide a document on performing this step here.
Now, install the full feature software from the HP website here. Make sure you choose your correct operating system; Either 32 bit or 64 bit. I will also provide a HP document on Installing the Printer software; Either USB or Wireless Connection.
This should remove this error message you are receiving. Please let me know if you are still receiving the same message.
Looking forward to hearing from you.
I worked on behalf of HP.

D7355 won't recognize new ink cartridge

I ran out of yellow ink and replaced it but it still shows zero ink level. Any ideas?
Thanks Jeff

My wife installed it the first time and she thought she might have done just that. But, She bought another one and I installed with the same result. I tried to print a test page it only prints in gray scale. This is what it says: Cannot Print
The ink in the following ink cartridges is depleted.
YellowReplace the following ink cartridge to resume printing.
For HP product return and recycle information, visit us at: www.hp.com/recycle
Message Edited by JeffT on 12-13-2008 12:52 PM

MX472 won't recognize new ink cartridges code 1401

I recently needed to replace my ink cartridges on my MX472 and immediately following the install, I received several beeps and a code on the LCD display of 1401. That code means ink not installed. Consequently, I cleaned the contact strips with alcohol, did a hard reset of holding the stop button for 5 seconds, another type of reset of holding the stop button for 2 seconds, then pressing and holding the power button followed by pressing the stop button 5 times. I also unplugged the printer for 5 minutes with the cartridges out of the printer and plugged it back in, reinstalled the cartridges and still received the 1401 error code Check Ink. I went and bought another set of authentic Canon ink thinking the first set was defective and still a no go on the second set. Is my printer ready for the trash can? Its only 6 months old! Anyone have any other thoughts or ideas? Thanks in advance.
Solved!
Go to Solution.

Hi Gregg1,
Since you continue to receve the error after performing the troubleshooting steps you have mentioned, the printer will require servicing. Since you purchased the printer within the past year, it is still within the warranty period; please call or email us using one of the methods on the Contact Us page for further assistance.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Hp 4300 all-in-one won't recognize that the paper tray is full; says "no paper" and won't print.

It won't recognize that the paper tray is full. Never happened before.

Hey GenaT,
I totally understand your frustration of not being able to print to wirelessly to your PS 6520. Please take a look at this document and follow the steps listed below whichever MAC OS X you are currently running: No response from printer.
I hope this helps, let me know if you require more assistance.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

5510 all in one won't print black ink

Hello guys,
I see that this issue has come up before, sorry for being a broken record!
My HP 5510 is not printing black, and I have followed the troubleshooting steps on this board. I am very frustrated because I am 3 months out of the 1 year warranty, and I for troubleshooting purposes, I purchased nearly $55 worth of ink! I have no idea if Best Buy will take it back since the cartridges are opened and installed in my printer.
What options do I have to get a working printer?

Dean2014,
I have sent you a Private message, please go to your Userpage to the right of your Username you will see your inbox.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Printer does not recognize new ink cartridges

The printer stopped printing in black even though I did not receive a low ink indicator. I checked the display screen and there was nothing showing in the black or photo columns. The cyan, magenta, and yellow all have colors showing with a yellow warning triangle toward the top. I went ahead and replaced both the black cartridge (564XL ) and the photo cartridge (564). The display screen still does not indicate an ink level in either slot and it does not print in black.

Hi - First question - are you using HP cartridges or are they refills. If they are refills, you'll want to try an genuine HP cartridge. If you are using HP cartridges, try resetting the printer:
Reset the printer:
CAUTION:
Do NOT perform any other type of reset on the printer before the ink initialization process has been completed.
Without turning the power off, remove the power cord from the back of the printer and from the wall socket.
Wait 30 seconds and reconnect the power cord to the printer and to the wall socket. Turn the unit on if it is not already turned on.
Check the printer for the error message. If the error message still displays, go to the next step.
Hope that helps.
Say Thanks by clicking the Kudos thumbs up. Please mark the post that solves your problem as an Accepted Solution so other forum users can utilize the solution.
I am an HP employee.

Printer won't recognize new cartridge

My printer (All-in-one, 1200 series) won't recognize a new cartridge.
When the present one ran out of ink, I purchased a brand new Hp cartridge. When I installed it, it says E (error) and won't do anything. Thinking there was something wrong with this crtridge, I purchased another one....same thing.
I put in the empty cartridge, and it prints, but nothing comes out as it is empty.
Today, I called HP tech support, and they told me my printer was old and that I need to buy a new one!!!!!
Some help!
I didn't have any refill black ink, but I do have colored. I put blue ink in the empty black cartridge, and it is printing again beautifully.
Can anyone tell me why the printer won't print with the brand new cartridges????

Hey Foldy,
Welcome to the HP Forums!
For the printer not recognizing the new ink cartridge that is installed, I have included two documents for you to follow. The first one is 'Check Print Cartridge Light Blinking'. Some of the steps you have already completed, please do the steps that you have not done already.
The second document is 'The Print Cartridge Detected is the Wrong Type'. Again some of the steps you will have already completed, please complete the steps that you haven't.
If you are still having the same issue after this, please let me know if the error has changed, and what lights are blinking on the printer.
Looking forward to your reply.
I worked on behalf of HP

C4680 All in one won't print black

C4680 printer shows low black ink level, and won't print black. Prints color fine.
Already have tried the following:
Printer stopped printing a letter, showed low black ink level.
Purchased and installed new black ink cartridge, still won't print black, still low black ink indicator
Did printer cleaning three times. No help
Switch off, remove cables etc as recommended on HP site. No help.
Completely deleted printer from devices and reinstalled. No help.
Called HP help, after 30 minutes of BS told me cartridge was low after I told him three time I had just bought and installed a new one.
It will not copy black either
Any new ideas?
Thanks.
Bill

Clara- I did call phone support as I stated in my post; and their response was extremely irritating, just like your last post. Told Surha the phone guy all that I had already done and he kept telling me to do the same things. Didn't even say, I know you did this but let's try it again.
I clearly stated in my post that I purchased and installed a new ink cartridge, didn't help. I appreciate your trying to help on your own time possibly, but READ THE POST. I am aggravated because I have a problem and you are telling me to do things that I have already done that didn't help.
If you have something new to suggest, great, that's why I am contacting HP. If not just say, "yeah you have tried everything that they tell us to go through. You may need to take in to a service depot or just buy a new printer. Sorry."
By the way, there are several reports on other internet sites of the same problem with no solution. HP obviously has no clue. Hope someone in engineering or wherever is looking into this.
Bill

Epson RX580 won't recognize new cartridge

While this is not 'officially' a Mac problem, I'm hoping someone can help. My RX580 will not recognize the new black ink cartridge. I had this same problem in the past and someone on this board suggested removing and putting back all 6 cartridges, which cleared the problem. This time, that isn't working, after several tries. I've also turned the printer off and on, removed the printer cable and reconnected it. Epson Support has no other ideas, so are sending me a new cartridge to see if that is the problem. So I'm without a printer for a few days, unless there's anything else I can try, and then if the new cartridge doesn't work . . . ARGH! Sometimes technology makes no sense. . .

Hey Foldy,
Welcome to the HP Forums!
For the printer not recognizing the new ink cartridge that is installed, I have included two documents for you to follow. The first one is 'Check Print Cartridge Light Blinking'. Some of the steps you have already completed, please do the steps that you have not done already.
The second document is 'The Print Cartridge Detected is the Wrong Type'. Again some of the steps you will have already completed, please complete the steps that you haven't.
If you are still having the same issue after this, please let me know if the error has changed, and what lights are blinking on the printer.
Looking forward to your reply.
I worked on behalf of HP

Itunes won't recognize new credit in Itunes

itunes won't recognize new credit in itunes store and goes straight to billing page so I cannot purchase anything; also play button won't activate when in itunes stor. Susanne

Hi Chris
Thank you for your help sorry it has taken me so long to reply to you.
I solved my problem with Itunes gift card after many frustrating hours. I went to purchase another song it did the same thing as before (went straight to the billing page) but this time I hit a credit card icon it asked me to bring up details; I deliberately entered wrong numbers so forth and so on. I deleted all the credit card details and hit NONE and I found I could then exit the page. That action seemed to trigger a correction for purchase; and I could then download without too much trouble.
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6150 All-in-One won't print black

My HP Photosmart 6150 All-In-One won't print black. There is a new black cartridge and all the other inks are fine as well. I've cleaned the printhead 3 times and all that printed was yellow. I then ran an alignment. The alignment failed, but it wasn't because of a paper issue. The manual says it could be that the printhead assembly or the sensor is defective. Is it worth getting that fixed, or should I just get a new printer? I've had this one for 8 years and it's worked great until now.

Hi , Welcome to the HP Forums! I noticed that your HP Photosmart c6150 will not print black. I am happy to look into this issue for you! According to this guide, Color Mix or Missing Colors on the Diagnostic Page, it states: Missing colors occur when the printhead nozzles dry out. Since you have tried cleanign the printhead multiple times, and the issue is still occuring, I would consider having the printer serviced/or replaced. Please contact HP, phone support for further assistance. (After you fill out the information, you will be given a phone number.) If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector. Best regards! “Please click the Thumbs up icon below to thank me for responding.”

IMac with Mavericks won't recognize new 60D

iMac with Mavericks won't recognize new 60D

No drivers are required on the Mac to use the camera. The Mac will natively recongize the camera.
You can install Canon's supplemental software or you can use the Apple provided software or 3rd party software.
However... when you connect a camera to a Mac and it recognizes the camera, you *can* configure what you want the computer to launch. By default, a Mac will usually launch iPhoto.
If you open iPhoto (do this EVEN if you don't want to use iPhoto) then go into iPhoto -> Preferences and look at the "General" category. You'll see an option that reads: "Connecting camera opens:" with a selection menu next to it. You can use that menu to pick what you want your Mac to do, then close and quite iPhoto.
When connecting the camera to the computer, do the following:
Turn the camera off
Use the supplied USB cord to attach the camera to the computer (some caveats here... I'll mention them below).
Power the camera on after it's attached.
About those caveats on step 2.
The reason I say "use the supplied USB cord" instead of use any USB cord is because if you're like me... you've got LOTS of USB cords laying around. Some of these come with devices that use USB for charging purposes. And some of those USB cables ONLY bother to wire the power supply pins and not the data transfer pins. In other words... it looks like a normal cable, but wont actually allow for data transfer. You will need to take care to make sure you're using a proper cable.
Next I should caveat the use of USB hubs. Whenever you're having a problem with a computer not recognizing a USB device, it's a good idea to disconnect extraneous USB devices that have nothing to do with your issue AND if there's a USB "hub" involved... bypass the hub and connect the camera directly to a USB port on the computer itself.
I use a USB hub and this particular hub is reliable... but truthfully I had to buy three different hubs before I found one that worked reliably. I've discovered there are a lot of flakey hubs on the market. When in doubt... bypass the hub. If you find that you can get your computer to recognize your camera on a consistent basis if you bypass the hub then you can direct your attention to finding a reliable hub.
That's the end of the caveats.
I wrote a response to a user with a similar issue in which I detail the steps to use the Mac's System Information utility to determine if the camera is showing up as connected to the camera. You can find that post here:
http://forums.usa.canon.com/t5/EOS-Rebel/My-Macbook-Pro-will-not-recognize-my-Canon-Rebel-T3i-when-I...
Tim Campbell
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C3180 Photosmart All-in-one won't print. Gives message 'clear paper jam.' There is no paper jam.

C3180 Photosmart All-in-one won't print. Gives message 'clear paper jam.' There is no paper jam. About a month ago there was a paper jam, but was removed. It worked fine since then until yesterday. I've tried all the HP trouble-shooting suggestions- unplug, take apart, manually move carriage, etc. and nothing has solved the problem. The paper does not advance...all that happens if I try to print is a lot of noise like carriage going back and forth and after a/b 1-2 minutes it will show the "red X" blinking on the printer and a message on the computer screen, "Clear paper jam." When the problem first started yesterday the message was that the printer was "Out of paper." I need to print a resume and this is just the wrong time for someone such as myself with little computer knowledge to try to figure it out. Thanks for any suggestions!

Hi there pattimessick,
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http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03275041&cc=us&dlc=en&lc=en
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Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

My 5250 all in one won't email with Windows 7

Since I installed windows 7 my 5250 all in one won't e-mail anything since I don't have WINDOWS MAIL ANYMORE, and it only gives you windows mail as the only option to email.
Anyone know how to correct this?

In the Start Menu, type 'Live Essentials', and open the option which says to go online to get Windows Live Essentials. This way, you can install Windows Mail.
Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
Click on the BLUE KUDOS button on the left to say "Thanks"
I am an ex-HP Employee.

C7200 all in one won't recognize new ink cartridge

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