C7250 Printer, Black color print problem

All colors except black perform well. The black prints light and dark (normal) usually on alternate lines, sometimes at random throughout the document. Have tried replacing cartridge and cleaning print heads (three times). Also cleaned contacts on printer and cartridge. Seems like a partial blockage, any suggestions?

jgpat wrote:
You might be accurate in your analysis. I inspected the cartridges and the label on top of the black cartridge is centered under the slot of the receiver, but the color cartridge is off-center to the left of the slot. I removed the color cartridge and re-inserted it but it still isn't lined up as the black is. Can a novice make any adjustment without damaging the printer head?
It would appear there is an issue with either the latch or the capping station. In either case it would be best to have HP service the unit if it is still under warranty. To Contact HP click here, or in the US call 1-800-HPINVENt.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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