C7280 & Photo Tray Problem

I have a C7280 that displays Photo Tray Problem.
I am unable to clear this problem.
I have tried pulling the tray out and reinserting it.
I have tried powering the printer down by unplugging it.
There is no telling what combination of buttons I have pushed.
All of the above without any improvement.
What do you suggest?
Thanks for any and all help.

Hi hamoonhamooni28,
I understand you're having an issue with the photo tray on your Photosmart C7280 printer. I'm sorry to hear you've been having issues, but I will do my best to help!
What kind of issue are you having?
Do you get an error on the computer? Or on the printer?
Where are you trying to print photos from? The computer or the printer?
Once I have this information we should be able to move forward!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

Similar Messages

HP C7280 Error Message "Photo Tray Problem"

I have been through all the steps recommended for solving this but have no resolution. HELP!

| Photo tray problem
+----------------------------------------------------
| Lift the output tray up and verify that the photo tray
| is pushed in until it stops, then lower output all the
| way down. Press OK button on the printer to
| continue printing
`--------------------------------------------------------------------------
HP Photosmart C7280 All-in-One Printer
1. Turn off printer.
2. Pull out paper tray and photo tray
3. Remove output duplexer (on back of printer)
4. Open input sheet feeder (on top of printer)
5. Open cartridge access door. (Basically lift up control panel and scanner section of the printer)
6. Turn on printer (Power button on now raised control panel)
7. Printer may display message "Performing printer alignment - Do not interrupt"
8. Wait for a few minutes until printer stops making all setup noises.
9. Close cartridge access door, close input sheet feeder, replace output duplexer, insert paper trays
10. Do a test print. All should be fine.

Photo tray problem

The message on the screen shows Photo tray Problem -Reinset or lower photo tray

Hello Wildo44,
Welcome to the HP Forums!
I understand you're receiving a message stating "Photo Tray Problem". I will do my best to assist you! What type of printer do you have? Click here to find out: Model Number.
I would recommend following this entire HP document on The 'Photo Tray Problem' Message Displays on the Control Panel. Please post your results, as I will be looking forward to hearing from you.
Have a great day!
I worked on behalf of HP.

HP Photosmart error-photo tray problem, re-insert or lower the photo tray

The Photosmart 6525 error message:
Photo tray problem
re-ionsert or lower the photo tray
Mac OSX 10.9.4
ran out of paper and inserted more paper, but printer only printed a couple of pages, then stopped

Hi,
I request you to try the following:
1. Lift the output tray and extend the photo tray
2. Remove all photo paper from the photo tray
3. Slide the photo tray all the way into its slot, as far as it can go
4. Lower the output tray, and then press the OK button on the control panel
5. Press the Power button to turn off the product.
6. Unplug the power cord from the electrical outlet
7. Disconnect the power cord from the back of the product
8. Disconnect the USB cable from the back of the product
9. Wait 30 seconds, and then reconnect the power cord to the product
10. Plug the power cord back into the wall outlet. Do not use a surge protector, extension cord, or power strip. Connect the unit directly to a wall outlet and power it on.
11. Select the Paper Type and Paper Size under Copy menu as Automatic.
Although I am an HP employee, I am speaking for myself and not for HP.
Say thanks by clicking the "
Kudos! Thumps Up" which is on the right
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue
Regards,
Ray

Photosmart C410: How do I associate a custom paper size with the photo tray?

Our Photosmart 3310 recently broke down and I purchased a C410 to replace it. I sell a small item online that I ship in 3 5/8 x 6 1/2 envelopes. With the 3310, I had figured out a way to print the envelopes from the photo tray. While Word 2007 allows me to select the photo tray, the printer would not print from there until I created a custom paper size in the printer preferences dialog box.
One of the reasons I got the C410 was for the photo tray. It's a real pain to have to swap out the regular paper and stick in one evelope every time I want to print another envelope. Well, unfortunately, that's what I've been doing. I select the photo tray in Word, but the printer goes right ahead and prints from the main tray. I had forgotten what I did to make it work on the 3310, so I experimented with that printer's drivers until I figured it out.
My problem is that the software interface for the C410 is different than that for the 3310. I can't figure out how to associate a custom paper size with the photo tray. To test my theory this evening, I told Word that my envelope size was 5 x 7. The printer didn't hesitate to take an envelope from the photo tray. Of course the return address went into a dark void because the envelope is not 5 x 7.
The difference between the two interfaces is that the 3310 has both printing shortcuts as well as "Print Task Quick Sets." The C410 only has printing shortcuts.
If anyone can help me, I'll be very grateful! I've probably spent hours trying to get this figured out, and I have no idea what to do.

Hi,
Which Microsoft product (application) are you using ? Printer supports the following custom sizes:
From ADF: Custom-sized media (ADF) between 127 to 216 mm wide and 241 to 305 mm long (5 to 8.5 inches wide and 9.5 to 12 inches long)
From input tray: Custom-sized media between 76.2 to 216 mm wide and 101 to 762 mm long (3 to 8.5 inches wide and 4 to 30 inches long)
You need to select right custom size from the application.
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Can't print from photo tray and can't set my usual margins

I have a Photosmar tD7560 printer. My computer is an HP Pavillion e9120y PC, recently upgraded from Vista Home Premium 64 bit to Windows 7 home premium 64 bit (clean install). The printer was not compatible with Windows 7 but the issue was resolved here when I was advised by a member to download a fix. (Thanks again!)
I have printed with no problem until today when I tried to print out a 4x6 index card from the photo tray. I set the paper size to 4x6 but when I tried to print it, i got an out of paper message. I put paper in the main tray and it printed from there.
Also, suddenly I cannot reset my bottom margin to .5 inches, it must be.59 or greater. This happened after I tried to print from the photo tray because before, I was able to set a .5 inch margin. (This is in Word 2003)
I hope someone can help with this!

Hello AnnArritola,
Welcome to the HP Forums! The HP Officejet 5745 printer defaults to the main paper try. Printing using the printer’s dedicated photo tray can be accomplished by accessing the print driver and selecting the photo tray before printing. Below is a support document that should help with the necessary steps.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c04392289&tmp_task=useCategory&cc=us&dlc=en&lang...
Regards,
Steve_S_HP
p.s. A quicker method once you’re in the printer driver is to go to the shortcuts tab and select photo printing (this will automatically select the dedicated photo tray).
I am a HP Employee.

HP Photosmart Plus B209 - will not print photos - tray is not picking up the paper

The printer will not grab the photo paper when I attempt to print a picture. It works just fine when printing other things, such as text from WORD or something from the internet. Photo paper says "single sheet feed" on it, so I place one sheet in the tray.
Any ideas? Am I doing something incorrectly? Thanks

Hi hgr7,
I understand that you are having an issue with the photo tray picking up the paper. I will try my best to help you with this problem. In this document for The All-in-One Does Not Pick Up or Feed Paper From the Photo Tray there are several steps to resolve this issue.
I hope this helps, let me know.
Thank you,
I worked on behalf of HP.

New HP Photosmart 7520 won't print from photo tray

EDIT: It will feed from the phototray if I print the photo from the Windows Photo Viewer. However, it still refuses to print straight from the jpg, even though I explicitly specify in all the settings that I want to print a 4x6 from the photo tray. Is this typical behavior? I assume it would print correctly from other photo editing and viewing software, but haven't checked that yet so cannot be certain. PREVIOUS POST: I just got this printer, and cannot make it print from the photo tray. It printed from the phototray during the installation and setup, but that was the only time. The rest of the time, when I try to print a picture, it only selects from the regular paper tray. Is there some magical procedure involved? I have a Windows 7 operating system, and just installed everything from the HP site. I uninstalled and reinstalled, but still it doesn't work. I load a sheet in the phototray, make sure the correct printer is set, select the paper size (in this case 4x6in, the sample photo paper that came with the printer), select HP Everyday Photo Paper, Glossy, click Print, and the printer ignores the phototray and prints from the regular paper tray. I have scoured the web and the answers provided do not solve the problem. This is very frustrating. If I cannot get this resolved in another day or two, I will be returning this printer and will try a different brand.

I have already looked at that link and tried all the things I can try at home, aside from replacing the print heads. Nothing works. The magenta seems to be the biggest offender. When I print photos that have a lot of magenta in them, I also get the horizontal lines, so it is not just the regular paper used by the printer's quality report (my first suspicion, sadly proven wrong). I see now that this printer also cuts off the image when printing a borderless photo. I have not found a solution for that yet, either. It also went crazy in the middle of a print job (told me that I needed to power it off, lost its wireless connection, regained its connection, but would not talk to the computer). I had to turn it off and on again to reset it, and after that it seemed to print, at least. This printer has been a very expensive mistake, considering the ink and paper I have gone through in the past week. I have four days to decide if I want to return it and just eat the cost of the ink cartridges. I am seriously considering it at this point, but will try to work things out for another day or two.

HP C6380 photo tray prints only green

The problem started when I installed my new computer with Windows 7. The photo tray prints only in green. I tried to print from the photo tray from various programs with the same result, so the printer must be the problem. I downloaded and installed the 2009-10-20 software and driver version 13.1.0 which did not correct the problem. I also ran the HP printer problem detection tool and got no help there. Please help me. I use this feature often. By the way, I posted this same question a short time again and it has disappeared. Thanks for any help you can give me.

Try the steps in this document, particularly the section titled "Solution Four: clean the rollers"
Photo tray printing
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

HP 7260: Photo tray = color issues (pink photos)

Hi,
I have a 7260 and it's working fine, as long as you don't use the photo tray.
Today I tried to print a couple of photos on advanced hp photo paper.
No problems at all, except that the picture is completely... pink.
So I tried to mangle with the color settings (in windows) and eventually ended up with 6 pink pictures.
Since I thought this was a settings error, I tried printing straight from the SD memory card.
I figured that if there was no computer involved, there wouldn't be any setting issues either.
And thus I ended up with 7 pink pictures.
I finally decided this would probably be an ink issue, but to make sure I tried to print the same photo on a regular A4 sheet.
And... no color issues there! Printing on regular A4 sheets works just fine!
Any idea how I could make the printer print the right colors on the right paper?

I suggest opening the Print & Scan System Preferences, then highlight your HP Photosmart printer in the printers list and delete it by pressing the minus sign. Now, re-add the printer by clicking on the plus sign and select the printer. Make sure that the 'Print Using:' pull down aut selects the correct driver for your printer. If it doesn't, pull down the list and manually select the correct driver using the 'Select Printer Software' option. Hopefully that will resolve your issue.
HP Printer Support for Mac OS X

7520 all in one will not print photos from photo tray from computer

7520 all in one printer photodmart will not print photos from computer from the photo tray

Hi,
By default it picks main tray, you have to tell it to pick papers from photo tray:
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Help - photos are not printing from photo tray uToshiba Laptop

Hello,
I just got a new toshiba satellite laptop and when I try to print photos using the glossy photo paper in the photo tray, it keeps pulling from the regular paper tray. I have tried selecting all kinds of the HP paper, but it still prints out on regular paper. I also have a desktop and I have the exact same settings as that and the desktop pulls from the photo tray but the laptop doesn't. Can anyone help?
Thanks so much,
Shelly

If you are unable to print photos, the first thing that comes to mind is that you have the wrong tray selected. I would start with Solution 4 of this document for a walk-through on how to setup the photo tray. I know you are not experiencing an out of paper error message but it covers all of the steps you would take to print to the photo tray. This printer has ePrint. Have you set that up yet? I am curious because I want you to try to email the printer an attachment of your photo because ePrint photos default to 4x6 and go straight to the paper tray. This test will narrow down to if this is a printer problem or a setting in your computer. Read through that link and let me know if it helps or not. If not, how is the printer connected to the computer and what kind of computer are you using?
Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.
When a solution is found please mark the post that solves your issue.
Every problem has a solution!

My printer has stop printing from the photo tray. I need to place the photo stock in the main tray

I've a HP PhotoSmart Plus printer B210a. The printer will no longer print from the photo tray. I'm still able to get prints; but I must place the photo stock in the main tray. It becomes a problem, because I sometimes forget the photo stock is the main tray and I waste photo stock when I do my regular printing and only get part it because the photo was still in the tray. Anyway to fix this?

Hi there wmcook,
Could you provide the community with a little more information to help narrow troubleshooting? What operating system are you using and are there any errors when attempting to print from the photo tray?
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Any easy way to print envelopes from photo tray?

I have a new C309 printer that works well printing from three different PCs. What I want to do is load the photo tray with a few #10 envelopes so that I can print one without having to change out paper in the main tray.
The problem is, by the time I make the changes to Properties to print from the photo tray, I might as well have swapped things in the main tray. (I have to declare that I'm printing postcards or it won't let me specify the photo tray).
Does anyone have a suggestion for how to multiplex between printing letters and printing envelopes?

Address Book itself has the ability to print out labels - I'm not sure whether you have OS X 10.4 or 10.5, but there are more options in 10.5. From Address Book, select your desired addresses (or make a group of them and select that) and go to File - Print. You'll see the label options there.
Matt

I select Printer Preferences Prompt Main Tray or Photo tray But never given the choice.

I have an all in one photosmart c309a. At times I want to select main tray rather than Photo tray when printing. Using the option for "prompt tray" does not respond. Printer insists on using photo tray if paper is not Letter size.

Hi shiflerg,
I’m sorry to hear you are having problems printing from your Samsung tablet to your Photosmart C309g printer.
I have included several documents about printing from your Android tablet. The HP Printer Control app replaced the HP All-in-one Printer app. By your post I'm not sure if you still have the HP ePrint app still installed as the printing goes through the ePrint app to print. If it's has been uninstalled that would explain why you are unable to access the settings.
Printing from Your Android Device with Non-Web-Enables Printers (No HP ePrint Support)
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03726451
How to Use HP's Built-in Print Solution for Android
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03722674
HP Mobile App FAQs
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03561640&tmp_task=useCategory&cc=us&dlc=en&lang...
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

C7280 & Photo Tray Problem

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