Ca'nt connect radio on itunes

Hello! I have a problem - I can't connect radio on itunes 10.5.3
Please help
Thnx

Complain to Apple.  We're just other Mac users like you here and this really seems to be something at Apple's end.  Many seem to be having this problem, but some (like me) aren't.
http://www.apple.com/feedback/itunesapp.html

Similar Messages

  • ITunes RADIO is not working.  "iTunes could not connect to the iTunes Store. Make sure your internet connection is active and try again." Try as I may, as many as ten attempts, trying to connect after restart, after shutdown, nothing works. Just so -  iTu

    iTunes RADIO is not working.
    “iTunes could not connect to the iTunes Store. Make sure your internet connection is active and try again.” Try as I may, as many as ten attempts, trying to connect after restart, after shutdown, nothing works. Just so …
    iTunes STORE not “connectable” with my otherwise perfectly-working internet connection, viable, up and running for all other uses.
    Simply put, firstly, I can't connect to the internet when I click on Radio.  People are quite suspicious that this is Apple incompetence or your company's famous arrogance for this commonly-suffered problem that you won't or “can’t” fix.
    Read the many web comments and you won’t be pleased with yourselves: the suspicion is that if you ruin internet radio on iTunes, Apple will somehow make more money on music downloads, etc. Bull.
    Also, thirdly, my old playlist of 20 or so internet radio stations in the Ambient category STILL PLAYS !
    Then fourth, I installed the latest available version of QuickTime Player 7.app Version 7.6.6 but it didn’t solve the problem either. I had QuickTime Player.app Version 10.2, but substituted what Apple website said was the latest, LOWER NUMBERED QuickTime Player version of 7.6.6
    Fifth, I can't connect to iTunes store no matter what I do or what user group's advice I try. So I can’t buy or download anything from iTunes. Bad for business.
    Sixth, I updated to the latest version of iTunes but this weird problem remains. All suggested Apple fixes or user group fixes are useless. Where is Apple’s famous technical competency, vaunted customer support?, and user-friendly product reputation? Get it back, please.
    Solve this problem of yours ASAP for us, your numerous disgruntled, dissatisfied customers of iTunes. You can do better, should, and really –in all fairness- must.
    ===============================================================
    NOTE:  no password for iTunes exists in my Keychain. Is this a problem?
    Apple ACCOUNT ID, and iTunes ID password, works but not to access iTunes with my healthy internet connection.
    Apple store id It works via direct internet connetion but not through iTunes.  Very strange.
    ===============================================================
    FYI, Hardware Overview:
      Model Name:                       MacBook Pro
      Model Identifier:                 MacBookPro8,2
      Processor Name:               Intel Core i7
      Processor Speed:               2 GHz
      Number of Processors:    1
      Total Number of Cores:    4
      L2 Cache (per Core):         256 KB
      L3 Cache:                            6 MB
      Memory:                              16 GB
      Boot ROM Version:            MBP81.0047.B27
      SMC Version (system):      1.69f4
      Serial Number (system):   C0*******F8V
      Sudden Motion Sensor:
      State:   Disabled
    Intel 6 Series Chipset:
      Vendor: Intel
      Product:            6 Series Chipset
      Link Speed:       6 Gigabit
      Negotiated Link Speed:           6 Gigabit
      Description:      AHCI Version 1.30 Supported
    M4-CT512M4SSD2:
      Capacity:           512.11 GB (512,110,190,592 bytes)
      Model: M4-CT512M4SSD2                         
      Revision:           040H   
      Serial Number: 0000000012330912E75A
      Native Command Queuing:    Yes
      Queue Depth:   32
      Removable Media:        No
      Detachable Drive:        No
      BSD Name:         disk0
      Medium Type:      Solid State
      TRIM Support:     Yes
      Partition Map Type:     GPT (GUID Partition Table)
      S.M.A.R.T. status:         Verified
      Volumes:
    disk0s1:
      Capacity:           209.7 MB (209,715,200 bytes)
      BSD Name:         disk0s1
      Content:            EFI
    disk0s2:
      Capacity:           511.25 GB (511,250,432,000 bytes)
      BSD Name:         disk0s2
      Content:            Apple_CoreStorage
    Recovery HD:
      Capacity:           650 MB (650,002,432 bytes)
      BSD Name:         disk0s3
      Content:            Apple_Boot
      Volume UUID:   600737FB-7A29-3BAE-859E-CBFE2E90C39A
    <Edited by Host>

    This my sound too simple, but I just kept clikning on the arrow next to the selected music and it finally "Kicked" in.
    I live in Europe ,So Be persistent and don't give up !  Aug. 2013

  • I - STILL - Cannot connect to the Itunes Store

    I am unable to connect to the Itunes store, I could connect to the radio stations, I checked the SSL and TSL setting under Internet Explorer Options, Not using proxy or any Computer based firewall, and on my router firewall I tried opening up ports 53, 5353, 443 and 3689, and even tried DMZ the box, but for no use... I still cannot connect to the store, and frankly, it is getting ridiculous. Can anyone help? maybe the neededs ports or something...
    Here is the check log... and thanks in advance.
    Microsoft Windows XP Professional Service Pack 2 (Build 2600)
    Dell Inc. Dimension XPS
    iTunes 7.6.1.9
    QuickTime 7.4.1
    CD Driver 2.0.6.1
    CD Driver DLL 2.0.6.2
    Apple Mobile Device 1.1.4.7
    Bonjour 1.0.4.12 (118.4)
    iTunes Serial Number 3A48AA7B3CB9DD57
    Current user is an administrator.
    The current local date and time is 2008-03-08 21:11:11.
    iTunes is not running in safe mode.
    Video Display Information
    NVIDIA GeForce 6800
    External Plug-ins Information **
    No external plug-ins installed.
    Network Connectivity Tests **
    Network Adapter Information
    Adapter Name: {686274E4-CF42-4229-98AE-678EE8BF1331}
    Description: Broadcom NetXtreme 57xx Gigabit Controller - Packet Scheduler Miniport
    IP Address: 10.10.0.10
    Subnet Mask: 255.255.255.0
    Default Gateway: 10.10.0.1
    DHCP Enabled: No
    DHCP Server: 255.255.255.255
    Lease Obtained: Wed Dec 31 20:00:00 1969
    Lease Expires: Wed Dec 31 20:00:00 1969
    DNS Servers: 10.10.0.1
    10.10.0.1
    Adapter Name: {C7089E37-5C18-4224-812A-541BFED730B6}
    Description: VMware Virtual Ethernet Adapter for VMnet1
    IP Address: 192.168.181.1
    Subnet Mask: 255.255.255.0
    Default Gateway:
    DHCP Enabled: No
    DHCP Server: 255.255.255.255
    Lease Obtained: Wed Dec 31 20:00:00 1969
    Lease Expires: Wed Dec 31 20:00:00 1969
    DNS Servers:
    Adapter Name: {F5345F4B-2E32-4D97-BB78-741CFE4A155C}
    Description: VMware Virtual Ethernet Adapter for VMnet8
    IP Address: 192.168.92.1
    Subnet Mask: 255.255.255.0
    Default Gateway:
    DHCP Enabled: No
    DHCP Server: 255.255.255.255
    Lease Obtained: Wed Dec 31 20:00:00 1969
    Lease Expires: Wed Dec 31 20:00:00 1969
    DNS Servers:
    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: No
    SSL 3.0 Support: Enabled
    TLS 1.0 Support: Enabled
    Firewall Information
    Windows Firewall is off.
    Connection attempt to Apple web site was successful.
    Connection attempt to iTunes Store was successful.
    Secure connection attempt to iTunes Store was successful.
    Secure connection attempt to iPhone activation server was successful.
    iTunes has never successfully accessed iTunes store.

    I don't think it is a firewall issue as the connection attempts were not blocked according to the network connectivity report.
    These ones have been tricky to solve.
    As a first stab, one thing you could try is to create a new Windows account and see if you can connect from there.
    P.S. I noticed that the date on the report is not the same as the date of your post. This may just be when your ran the report, but it is worth checking your computer's date and time are correct.
    You could also check the Advanced tab in your Internet options. If "Check for server certificate revocation" is checked. If it is, try unchecking it.
    Message was edited by: polydorus

  • Radio through itunes on ipod touch?

    I know you can play streaming radio through iTunes on a computer, so is there a way to do that through iTunes or Music apps on the ipod touch? I know you can get third party apps like AOL Radio, but the problem is those won't play in the background while you use another app. The Music app as far as I know is the only thing that will run in the background, so is there a way to get streaming radio through there?

    Terabithia wrote:
    Pandora doesn't work in Europe . But you can use various radio streaming apps to listen to radio from all over the world; the problem is they won't run in the background (neither will Pandora).
    don't they also need a wifi connection?
    now i search for FM recievers online i'm struggling. i'm sure i've seen them in the shops though.
    i bought a roberts robi DAB/FM Remote the other week,
    http://www.advancedmp3players.co.uk/shop/Accessories.7/AppleiPod.15/Roberts.146/POD1/Roberts_ROBI_DAB_FM_Radio_with_remote_foriPod.2828.html
    but i'm not sure if you can get DAB (digital radio) outside of the UK.

  • While streaming internet radio via itunes, the music hangs up and stalls whenever i do anything online

    While streaming internet radio via itunes, the music hangs up and stalls whenever i do anything online

    Rode32 wrote:
    this issue just arose over the last month or so and no changes have been made to my bandwidth.
    Except for the following possibiblites:
    Your bandwidth might be being throttled by your internet provider.
    Your internet may have a fault.
    Perhaps your Wi-Fi security has been breached by someone nearby.
    Perhaps the other services (Grooveshark and Spotify) use a lower bandwith (I don't know).
    For numbers 1 & 2, try a speed check to see if your internet connection is as fast as it's supposed to be.
    For number 3, change your password to your Wi-Fi.
    For number 4, check the Bit Rate of each stream.
    On the other hand, if this new information that you added is fact ( it actually occurs if I even listen to music from my iTunes library, not just internet radio ), then perhaps iTunes is at fault and the best fix may be to repair iTunes.
    To repair iTunes, download the iTunes installer and when you run it, use the Repair option.            

  • I HAVE INTERNET CONNECTION BUT NO ITUNES STORE CONNECTION

    I GET THIS ERROR CAN SOMEONE HELP
    I need to know if there is a way to reset the itunes connection perferences because I could get internet, messenger and all, but when I want to preview songs or even podcast or stream radio, it seems to wait and wait and wait looking for conn and then it tells me this message.
    (iTunes could not connect to the iTunes Store. The network connection was reset.
    Make Sure your network connection is active and try again.)
    what is this suppose to mean
    I try everything check and double check my network system preferences and its working fine and even firewall preferences and thats fine seems like I have been hack by a phenominal hacker that put a glitch on my Itunes because everything is working fine, BUT Itunes store, I cannot access my Itunes store account and I cannot do anything to change the password there.
    Can anyone help
    Message was edited by: Host

    thanks

  • I am using Windows 7 Pro, 64 bit on a brand new PC, and cannot connect to the iTunes store using iTunes version 10.  HELP!!

    Ok, so after purchasing a new computer, with windows 7 pro, 64 bit, I tried downloading the newest iTunes, which at the time was 10.2.1 (i believe).  After installation, everything seemed to work, except that iTunes was unable to securely connect to the internet, use home sharing, or validate my computer.
    As troubleshooting, I first ran msconfig, and then turned OFF all programs that boot at start up EXCEPT itunes and quicktime.  After a restart, i opened itunes again, and got the same result.  That led me to believe that iTunes was NOT being blocked by another program on my machine.  I am currently running itunes 10.7 successfully on a Windows 7 32 machine at work.  Anyhow, for grins, I tried to install version 9 on the new computer, and it installed perfectly, and immediately connected to the itunes store, leading me to believe that there is nothing wrong with my software configuration (not sure if this is a safe assumption or not).  I then tried to let iTunes update itself using the automated update function.  It tried to update itself to the most current version, then 10.6.  Again, iTunes was unable to connect to the iTunes store.  I HAVE tried disabling the anti-virus software (AVG), but that made no difference. 
    I have since gone back and reinstalled iTunes 9.  Here's the catch though.  When I reinstalled using version 9, I had to redo all my library files.  I'm about 1/2 way through my CD's, and now have a substantial library file going.  The last time I let iTunes update itself to 10.6, once I realized that it was not going to connect to the store, I uninstalled iTunes, and reinstalled ver. 9.  However, when I did this, it told me it could no longer open the library file, because it was a newer .itl or .xml (i believe it was one of those two extensions) library file.  At that point, I basically started everything over again, using version 9, and have been importing CD's like a madman at night.
    Here are my questions:
    1) Is there a way to make a copy of the files that store my library info, so that if my upgrade to ver 10 IS NOT SUCCESSFUL, I can restore ver 9, but still have all of the album art work, playlists (when I import music, I create a playlist with the artists' name, and store things that way), etc. in tact? 
    2) What else can I try (firewall settings, internet options, etc.) to try and get version to to successfully install?  I would really like to get all the benfits of the newer versions.
    3) When I tried to get apple tech support before, they wanted me to pay a ridiculous 69$ fee for phone support.  I just bought an iphone 5....this should entitle me to a fresh 90 days of phone support, right?  The reason I ask here is that I could hardly understand the "tech" that answered the phone when I called for tech support last time, and to be honest, it really ****** me off that they wanted to try and milk me for another 69 bucks....I've purchased every iPhone since the 3Gs came out (pre-ordered at that), and have nearly gone broke purchasing music from their iTunes store....heck, maybe they're doing me me a favor not letting me into the store, huh?
    Any help or ideas would be greatly appreciated,
    -Brian

    Many thanks.
    With those symptoms, I'd try the following document:
    Apple software on Windows: May see performance issues and blank iTunes Store
    (If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

  • Cannot connect to the itunes store

    Hi I recently got my computer back from a repair and upon trying to login to the itunes store there was a connection error. It says that a secure link to the itunes store was unsuccesful.
    Microsoft Windows Vista Home Edition (Build 6000)
    Micro-Star International To Be Filled By O.E.M.
    iTunes 8.0.1.11
    QuickTime 7.5.5
    FairPlay 1.0.15
    CD Driver 2.0.7.5
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 2.1.1.13
    Bonjour 1.0.5.11 (118.5)
    iTunes Serial Number DEEBFCAA48494B8C
    Current user is not an administrator.
    The current local date and time is 2009-03-24 19:09:15.
    iTunes is not running in safe mode.
    Video Display Information
    NVIDIA, NVIDIA GeForce 8600M GT
    ** External Plug-ins Information **
    Plug-in Name: Currently Playing Plugin (NOT a visualization!)
    Plug-in Loaded: Yes
    Plug-in Version: 0.8
    Plug-in File Version: Unknown
    Plug-in Path: C:\Program Files\iTunes\Plug-ins\currentlyplaying.dll
    ** Network Connectivity Tests **
    Network Adapter Information
    Adapter Name: {DD5FD3AA-9880-4BA9-B792-82081AEC9730}
    Description: Intel(R) Wireless WiFi Link 4965AGN
    IP Address: 192.168.2.27
    Subnet Mask: 255.255.255.0
    Default Gateway: 192.168.2.1
    DHCP Enabled: Yes
    DHCP Server: 192.168.2.1
    Lease Obtained: Tue Mar 24 18:49:04 2009
    Lease Expires: Tue Mar 24 18:49:03 2009
    DNS Servers: 192.168.2.1
    192.168.2.1
    68.105.28.12
    68.105.29.12
    68.105.28.11
    Adapter Name: {AEDD77B6-A9E0-4E46-9FA2-8FB4BFF6A3C7}
    Description: Realtek RTL8168B/8111B Family PCI-E Gigabit Ethernet NIC (NDIS 6.0)
    IP Address: 0.0.0.0
    Subnet Mask: 0.0.0.0
    Default Gateway: 0.0.0.0
    DHCP Enabled: Yes
    DHCP Server:
    Lease Obtained: Wed Dec 31 19:00:00 1969
    Lease Expires: Wed Dec 31 19:00:00 1969
    DNS Servers:
    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: Yes
    HTTP Proxy: 172.30.1.207:80
    SSL 3.0 Support: Enabled
    TLS 1.0 Support: Enabled
    Firewall Information
    Windows Firewall is on.
    iTunes is enabled in Windows Firewall.
    Connection attempt to Apple web site was unsuccessful.
    The network connection timed out.
    Connection attempt to iTunes Store was unsuccessful.
    The network connection timed out.
    Secure connection attempt to iTunes Store was unsuccessful.
    The network connection timed out.
    Secure connection attempt to iPhone activation server unsuccessful.
    The network connection timed out.
    Last successful store access was 2008-11-06 20:40:09.

    Check your internet settings.
    Control Panel – Internet Options – *Advanced Tab*
    Check SSL 3.0 and TLS 1.0
    Uncheck “Check for server certificate revocation (requires restart)”
    Click Apply
    *Connections Tab*
    Click on LAN settings
    Check "Automatically detect settings"
    Click okay
    If that doesn't help, run the diagnostics from the help menu and post the results.

  • ITunes could not connect to the iTunes Store "Error Message"

    I recently added iTunes 7.6 to my Windows XP operating system at the same time when I added an *Ion USB Turntable (TTUSB).* I currently have the 80G iPod with the larger video screen. I added in the supplied software of the EZ Vinyl Converter. The software reads from Gracenote and imports into iTunes okay. But now my PC cannot access the iTunes store to buy songs, read the tracks on the discs, or display new album artwork. The diagnostic read the network connectivety test, the CD/DVD drive, and iPod connectivity tests all read okay. I followed the directions on checking the network settings under the Internet Options Tool "Connections" Lan Settings and the Automatic detection and still no dice. All I get is "Make sure your network is active."
    Can anybody help out their?
    Microsoft Windows XP Professional Service Pack 2 (Build 2600)
    HP Pavilion 061 ED842AA-ABA M7250N
    iTunes 7.6.2.9
    QuickTime 7.5
    CD Driver 2.0.7.3
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 1.1.4.7
    Bonjour 1.0.4.12 (118.4)
    iTunes Serial Number 425XXXXXXXXXXXXX
    Current user is an administrator.
    The current local date and time is 2008-07-06 01:07:54.
    iTunes is not running in safe mode.
    Video Display Information
    RADEON X300 Series
    RADEON X300 Series Secondary
    ** External Plug-ins Information **
    No external plug-ins installed.
    ** Network Connectivity Tests **
    Network Adapter Information
    Adapter Name: {1C6FC80D-7300-43A2-A78B-9DFA93BF7727}
    Description: Intel(R) PRO/100 VE Network Connection - Packet Scheduler Miniport
    IP Address: XXXXXXXXXXXX
    Subnet Mask: XXXXXXXXXXXX
    Default Gateway: XXXXXXXXXX
    DHCP Enabled: Yes
    DHCP Server: XXXXXXXXXX
    Lease Obtained: Sun Jul 06 01:02:58 2008
    Lease Expires: Sun Jul 06 02:02:58 2008
    DNS Servers: 66.51.205.100
    66.51.205.100
    66.51.206.100
    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: No
    SSL 3.0 Support: Enabled
    TLS 1.0 Support: Disabled
    Firewall Information
    Windows Firewall is on.
    iTunes is enabled in Windows Firewall.
    Connection attempt to Apple web site was successful.
    Connection attempt to iTunes Store was successful.
    Secure connection attempt to iTunes Store was successful.
    Secure connection attempt to iPhone activation server was successful.
    iTunes has never successfully accessed iTunes store.
    ** CD/DVD Drive Tests **
    LowerFilters: PxHelp20 (2.0.0.0),
    UpperFilters: GEARAspiWDM (2.0.7.3),
    E: HL-DT-ST DVD-RAM GSA-H55N, Rev 1.03
    Audio CD in drive.
    Found 12 songs on CD, playing time 39:58 on Audio CD.
    Track 1, start time 00:02:00
    Track 2, start time 04:18:00
    Track 3, start time 07:16:25
    Track 4, start time 11:23:70
    Track 5, start time 15:23:17
    Track 6, start time 20:15:17
    Track 7, start time 23:04:67
    Track 8, start time 26:10:40
    Track 9, start time 28:59:05
    Track 10, start time 31:31:42
    Track 11, start time 33:32:32
    Track 12, start time 37:03:57
    Audio CD reading succeeded.
    Get drive speed succeeded.
    The drive CDR speeds are: 8 10 16 40 48.
    The drive CDRW speeds are: 8.
    The drive DVDR speeds are: 8.
    The drive DVDRW speeds are: 8.
    ** iPod/iPhone Connectivity Tests **
    iPodService 7.6.2.9 is currently running.
    iTunesHelper 7.6.2.9 is currently running.
    Apple Mobile Device service 1.14.0.0 is currently running.
    Universal Serial Bus Controllers:
    Intel(R) 82801DB/DBM USB Universal Host Controller - 24C2
    Intel(R) 82801DB/DBM USB Universal Host Controller - 24C4
    Intel(R) 82801DB/DBM USB Universal Host Controller - 24C7
    Intel(R) 82801DB/DBM USB 2.0 Enhanced Host Controller - 24CD
    Intel(R) 82801GB USB Universal Host Controller - 27C8. Device is working properly.
    Intel(R) 82801GB USB Universal Host Controller - 27C9. Device is working properly.
    Intel(R) 82801GB USB Universal Host Controller - 27CA. Device is working properly.
    Intel(R) 82801GB USB Universal Host Controller - 27CB. Device is working properly.
    Intel(R) 82801GB USB2 Enhanced Host Controller - 27CC. Device is working properly.
    FireWire (IEEE 1394) Host Controllers:
    VIA OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
    Connected Device Information:
    HP_ADMINIST (L:\), Fifth Generation iPod (iPod with video) running firmware version 1.3
    Serial Number: 8K645xxxV9R
    Bus Speed: 61440

    I'm seeing this error on some, but not all, of my Windows XP machines. On my personal development XP box, I see this error if iTunes is closed when I try and access iTunes U via my transfer script or Stanford's.
    "iTunes could not connect to the Music Store. The network connection was terminated unexpectedly. Make sure your network connection is active and try again."
    The errors occured in IE 7 Beta, Firefox 1.5.x, and Firefox 2 Beta. In each case, iTunes U loaded after I clicked the 'ok' button in iTunes. I did notice that in Firefox's case an additional pop-up window appeared that asked whether or not I had iTunes; when I selected that I do have itunes, it transfered me to iTunes but generated the error.
    After getting these errors on my Windows XP machine, I tried it on two different lab machines running Windows XP, and didn't get the error message once -- I tried it in IE 6, Firefox 1.0.x and Firefox 1.5.x and they all worked. It even worked with IE 7 Beta and Vista Beta.
    Based on this, I think the problem must lie in how Windows registered iTunes, and the handshake just isn't happening properly.
    Ken Newquist
    Lafayette College

  • I can't connect to my iTunes library on my Macbook Pro using the Apple Remote app on my iPhone 4S. Why?

    Hi all,
    I've been looking through the forums for help with this problem. There are a couple of threads with similar problems, but no solved threads and the discussion doesn't seem to go anywhere... As far as I can tell, it's been causing a lot of annoyance for many users, including myself, but it looks like the community's in the dark about why it's happening!
    I'm trying to connect to my iTunes library using the Apple Remote app on my new iPhone 4S. As you may know, there are two ways to do this:
    Connect via Home Sharing by setting up Home Sharing on both iTunes and the iPhone, or
    Connecting directly to iTunes using a four digit passcode.
    I've tried both methods, and neither work!
    Here's what happens for each method:
    From the Remote app start screen, I tap the "Turn on Home Sharing" button. I enter my Apple ID details (which are definitely correct), and get a confirmation message on my phone saying "Home Sharing is on using [my email address]. To control iTunes: Choose Turn On Home Sharing from the Advanced menu in iTunes on your computer." I then go to iTunes, turn on Home Sharing, enter my Apple ID again and get a confirmation message saying "Home Sharing is now on", etc. However, there's no connection formed between my iPhone and my Macbook Pro - the Remote app just shows a message saying "Turn on Home Sharing in iTunes on your computer or on Apple TV using the account [my email address].
    From the Remote app start screen, I tap "Add an iTunes Library", and the four digit passcode is shown on my phone. I select the new "Quintin's iPhone" item that appears in the iTunes sidebar under "Devices", and enter the passcode on the screen that appears. Once I've entered it, I get a confirmation message saying "Your Remote is now able to control iTunes" with an "Okay" button. Clicking the "Okay" button makes the screen and the sidebar item disappear completely. On my phone, a message that says "Looking for ..." is shown on the screen with a spinning loading wheel, but nothing happens. After a minute or two, it stops and simply says "Could not find".
    After trying both methods, I went through all of the troubleshooting steps here: http://support.apple.com/kb/ts1741 . Absolutely no effect.
    I should mention that I was experiencing similar problems on my old iPhone 3Gs with an older version of iTunes. I thought it might have been some kind of hardware fault and expected it to clear up once I got the new phone, but the problem is still there. It's a new phone, a new computer, a newer version an iTunes... even a different network I'm trying to connect to it on. Bizarre!
    I've even tried using the Mobile Air Mouse remote application instead. However again, the Mobile Air Mouse app on my phone can't pick up the Mobile Air Mouse server on my Mac.
    I'm kind of at the end of my rope here. Anyone?

    I have the exact same problem trying to use the Remote app on both my iPhone 3gs and iPad 2 with either my Mac or ATV2.  My Remote app used to work on my phone - I can't recall if I ever actually used it with my iPad, but when I tried today, I got all the same results as you did (on both iPad, and then iPhone).  I  was using my ATV2 to play music from iTunes on my Mac and wanted to use the Remote app, but it would not connect to either device no matter what I did. 

  • My iPhone 5 won't let me use my apps until I connect them with iTunes after downloading ios7. Solutions?

    My iPhone 5 won't let me use my apps until I connect them with iTunes after downloading ios7.  There's just a thing that pops up and says that in order to activate banners and push notifications I have to connect the app with iTunes. The thing won't go away no matter how many times I push ok, and it doesn't give me another option. Solutions?

    Oh my gosh I had the EXACT same problem, and for ages I couldn't figure out how to fix it until today. Here's what I did:
    First I went onto my computer, opened itunes, and un-installed tumblr, vine and kik. These were the apps I was having problems with (it said I had them on my phone but, like you, they didn't show).
    Then I went to the itunes store, searched for each one, and it said I could update them so I did (just FYI: for tumblr a window popped up saying "please click ok to confirm you are 17 years or older", so I did that also)
    When I went back to my phone and tried installing them again (still on my computer), it worked!
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