Cabinet On my line?

Hi all , Sorry if this gets posted in the wrong section as im new to this .
But i was wondering how can i find out if i have a cabinet on my line?.
as i was told theres 2 different types of line 1 where the exchange goes to the cabinet an then from there goes to my house .
or 2 the line comes directly from the exchange .
is there a way of finding out?, like a website of some sort?.
thankyou

this link will tell you http://www.dslchecker.bt.com/adsl/ADSLChecker.TelephoneNumberOutput
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Similar Messages

Direct exchange line?

Hi,
I'm not a current BT customer, but my line is provided via BT (although I do not pay you directly, I am a BE customer) and I would very much like to get Infinity when it becomes available.
I live near the Morpeth exchange (NEMP), in an area which I believe is likely to be activated in July.
Some cabinets have already appeared, so it looks like that will happen.
However, some of the checkers point out that around half the properties in my postcode are connected directly to the exchange - albeit an exchange which is about 4km away.
Recently there have been a couple of outages on myl ine - no dialtone - which have not affected the neighbours to whom I have spoken. These were resolved when water was drained from a bt point about half a mile away.
The fact that I had these problems but my neighbours did not, and of how they were resolved has led me to believe that my line may well be one of those that, for some reason, is directly connected to the exchange.
When I moved into my property it had two lines- the previous owner had run a home business - and I chose to keep one of them. However I believe that physically the two lines must still both exist,
So my question(s) are:
* How can I find out if I am connected directly to the exchange?
* If I am, and given the distance involved, can I have my line changed to connect via a CAB?
* Or, could I check if the other old line in my property goes to the cab and if so, switch to using that one?
* Or could I order a new line for Infinity and specify that it need to go via the CAB?
Many, many thanks.
Pons

Hi Pons_Alias,
I don;t know if this of help, but http://fttc-check.alc.im/ will advise what cabinets your phone lines are connected to (based on postcode) and may give abetter picture of the likelihood of you being direct-to-exchange.
I have just read the entire post with a sense of dread and disappointment, as I live in a block of (102) flats, and even though the cabinet is across the road (hell, I could throw some BT cable into it from my window *ponders*, mine is direct to exchange (makes sense, bundle 102 lines from flat block to exchange, rather than use up 102 ports in a cabinet), but annoyingly, there does seem to be no upgrade path (why can they not re-rtail the line into a cabinet?)

BT Infinity has reached my area but the line check...

I noted this rather poor general response to a question I see being asked by multiple community members.
=========================================================
Within an exchange area there will be some customers who can't get BT Infinity. There are several reasons why this could be the case:
Your phone line may be connected directly to the telephone exchange and not to a local street cabinet.
Your line may be too far from the local street cabinet to have a stable BT Infinity service.
Your local street cabinet may not be suitable for fibre optic cables.
We haven't yet got the council's planning permission to do the necessary work at your local street cabinet.
So, even though you may be within an enabled exchange area, it's possible that your particular line may not be able to have BT Infinity yet.
=========================================================
I am still waiting for the promised ADSL2 speeds of up to 40mb promised several years ago. I am beginning to suspect that my little community of some 2000 executive homes built less than 12 years ago has some fundamental infrastructure problem that is just too costly for BT to fix.
As far as I can tell none of the above excuses is an issue. Although as I have learnt, and many have commented, knowing anything with BT's roll out evasion policy is frustrating. I'm sure behind all this is a simple business case where BT require a certain % sign up to make enabling a cabinet viable. I just wish they could be honest with their customers.
I know most of my neighbours have given up on BT ever delivering. I also suspect that as we have no other choice of broadband infrastructure BT are in no hurry to satisfy our demands. I have read most of the posts on the forum and cannot see anyway to get a realistic estimate of when or a reason why not.
So if anyone from BT is listening please be honest, publish real information and if I will never get it let me know so I can stop answering the phone to your annoying sales people! ( who should also know they are trying to sell something they cant deliver)
Rant over.

The best bet is to get together and badger your council to get involved. Several people did that round here and BT have eventually responded. Ham pshire County Councildid have a role but it was our local council in Basingstoke who really helped plus a fair few local activists. Its a good argument if you can show that slow speeds are affecting your ability to run businesses etc and that you may have to move.

Fibre cabinet question

Hi
Fibre is due to go live in my area from December 2013. I have noticed a number of Fibre cabinets being installed in the area but as yet none attached to the cabinet that my line connects. Is it possible to find out when/if my cabinet is in the roll out plans?
I have checked the Openreach Where and When site but the information only relates to the Exchange!

Hi dabber,
The Openreach Superfast Fibre Broadband Scheme is being rolled out, done and managed by Openreach for ALL ISPs/CPs so BT Retail (a communication provider/ISP whom operates this forum) does not have much say as to when and if you will be able to get fibre broadband (FTTC or FTTP or equivalent) as that is up-to Openreach.
For an FTTC exchange area
FTTC fibre broadband such as BT Infinity (upto 80mbps) needs your street cabinet (pcp) to be upgraded with a FTTC (Dslam) cabinet as well as your local exchange to be Fibre enabled before you can get fibre broadband.
Not all the cabinets in a FTTC fibre enabled exchange area will be upgraded, so some areas in that exchange area will be unable to get fibre broadband at this current time.
If there is no mention of WBC FTTC when checking the BT Wholesale Database then unfortunately it looks like your cabinet isn't currently in Openreach's fibre broadband rollout plan.
Click here to see what your looking for in the BT Wholesale Database
The Openreach Superfast Fibre Broadband rollout plans are still being added too.
So your cabinet may be upgraded in the future, though there is no public time scale on when that will be.
Please bear in mind that in some cases it may not be possible to provide FTTC broadband in areas due to:
• Your line may be too far from the local street cabinet to have a stable FTTC broadband service such as BT Infinity service.
• Your local street cabinet may not be suitable for fibre optic cables.
• We haven't yet got the council's planning permission to do the necessary work at your local street cabinet.
• Your home may not be suitable for fibre optic cables.
• Your landlord may not have agreed to the fibre infrastructure being provided in your building (for example if you live in a flat).
• There isn't a adequate power supply
• Health and safety issues
• No ducting or inadequate ducting
plus lots more.
The build of the fibre broadband infrastructure in the area isn't always easy and can be very complex.
For a property with an Exchange Only Line
The way to tell if you are on a EO line is by going to the BT Wholesale Database and for your landline number if the results come back with the following at the of the grid "Telephone Number (Number) on Exchange (Exchange)" without saying a cabinet number then your likely to be on a EO exchange.
Properties with EO (Exchange Only) lines can't currently get FTTC (Fibre to the Cabinet) such as BT Infinity as your line isn't connected to a FTTC Dslam cab.
There are different stages to the development of the fibre infrastructure in the UK.
 Customers with EO Lines currently will not be able to have fibre broadband as your line isn't connected to a cabinet, unless your area is FTTP enabled. In these instances Openreach plan to connect some areas that have EO lines with either FTTP or other fibre technologies in the future.
There have been some cases where Openreach have installed cabinets outside the exchange.
Other Information
You can try emailing NGA Openreach via [email protected] with your landline number, address and pcp(cabinet) number to see if they have any more information regarding upgrading your cabinet. It may take a week or so to get a reply.
In areas where the commercial Superfast-Openreach fibre broadband rollout will not be able to reach, your local council or govenment BDUK superfast broadband rollout scheme may be able to help. For more information on your BDUK superfast broadband rollout scheme, you will need to contact your council or government.
Unfortunately BT Retail (a communication provider/ISP who operates this forum) does not have much say as to when and if you will be able to get FTTC or FTTP/H based broadband such as BT Infinity.
You can register your interest for Fibre Broadband such as BT Infinity by going to http://superfast-openreach.co.uk/expression-gen.aspx
You can keep checking the BT Wholesale Database and BT Infinity website for the most upto date information as these are updated regularly.
The Superfast Openreach When and Where website is: http://superfast-openreach.co.uk/where-and-when/
Also look out for these FTTC Cabinets on/near your street/area. If you see one near your old cabinet (pcp) then you maybe in luck for Fibre broadband.
Hope that helps,
Cheers
**The Commercial Fibre-Optic Broadband Rollout is being managed and done by Openreach for all communication providers/ISPs. The BDUK fibre broadband schemes are managed by Openreach along with your local authority.BT Retail (a communication provider/ISP) has nothing to do with the rollout of fibre broadband.**
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FTTC cabinet rollout dates

Just throwing this one out there.
I continually drive past cabinets in my area stating proudly that Fibre is enabled but not the cabinet outside our office. All the exchanges in doncaster appear to be updated and ready to accept orders however our cabinet seems to have been left out which is odd as it's in a heavily residential area. Could it be that BT are making more money from leased lines and the like to justify the potential migration to FTTC which is considerably cheaper than leased lines.
I'm frustrated that nobody seems to be able to give me a data or even planned date for our cabinet which is noted on the wholesale site as:
on Exchange DONCASTER is served by Cabinet 57
we only get 2mb speeds on download yet are in a densely populated with both business and residential premises.
can someone please give me some kind of understanding as to why you can't even update me with when this cab is likely to be upgraded. I would happily pay a much larger installation cost to get fibre but at present a 20Mb leased line is about 5k excess construction charges which is beyond reach for my business right now however the speed of our line is holding us back.

Within an exchange area there will be some customers who can't get BT Infinity. There are several reasons why this could be the case:
Your phone line may be connected directly to the telephone exchange and not to a local street cabinet.
Your line may be too far from the local street cabinet to have a stable BT Infinity service.
Your local street cabinet may not be suitable for fibre optic cables.
We haven't yet got the council's planning permission to do the necessary work at your local street cabinet.
So, even though you may be within an enabled exchange area, it's possible that your particular line may not be able to have BT Infinity yet.
You can ask Openreach by sending an email to [email protected]
The availability checker at www.bt.com/infinity has the latest detail about what speed your line can provide.
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Anyway of finding out when/if my cabinet is going ...

After having the date for my exchange (Isleworth) being pushed back for over a year the exchange i finally availabel for Infinity. Except it isn't for my property apparently. Or for the property of a friend of mine who lives 5 doors away from the telephone exchange.
I contacted Openreach tryign to find our why the exchange is listed as active but I can't order and asked when my cabinet will be enabled if that is the problem. I received this reply:
"Thank you for your email
The only information Openreach can provide about the commercial project is on the fibre rollout site :-
http://www.superfast-openreach.co.uk/
If an area is not included in an initial deployment, as is the case with your connection, then there is no timescale for that location. The Government through their BDUK agency has made funds available to improve fibre coverage and is inviting applications from area Councils for funding. Local Councils are submitting requests to their area Councils for them to include nominated locations in their funding applications and would suggest speaking with your Council on this.
Your Communications Provider (CP) is responsible for all aspects of your services including advising on those they can supply at your address. Openreach are a supplier to CPs and are restrained from dealing directly with their customers. Please contact your CP to register your interest in higher speed working so they are aware.
Many thanks
Peter Dean
Openreach Enquirie"
Am I right in thinking that based on this email I ahve to wait for my local council to maybe get funds from central government to pay for cabinet upgrades or to pay for it themselves before I can get Infinity?
Is there anyway of finding out if my cabinet is included in a update plan?
Thanks in advance for any help you can give.
The postcode for my property is TW7 5BA

Hi erroll1906 ,
Your Exchange ,Washington ,maybe accepting FTTC fibre broadband such as BT Infinity however you street cabinet may have not been upgraded or your on a Exchange Only (EO) Line.
However if your on a cabinet then it doesn't look like your cabinet is currently on Openreach's rollout plan.
I have also checked your postcode against the leaked Openreach cabinet datasheet for 2011 and unfortunately for your post code it states that the cabinet on your street/area is P38 which wasn't currently on the Openreach Fibre Broadband Rollout plan. However the leaked datasheets are now old so are out of date.
I'm afraid all you can do is wait and see if Openreach will add your Cabinet onto their Fibre Rollout Plans in the future, you may also want to register your interest for Fibre broadband.
You can register your interest for Fibre Broadband such as BT Infinity by going to http://www.superfast-openreach.co.uk/expression-gen.aspx
Please bear in mind that in some cases it may not be possible to provide FTTC broadband in areas due to:
• Your phone line may be connected directly to the telephone exchange and not to a local street cabinet - (Exchange Only Line [EO] )
• Your line may be too far from the local street cabinet to have a stable FTTC broadband service such as BT Infinity service.
• Your local street cabinet may not be suitable for fibre optic cables.
• We haven't yet got the council's planning permission to do the necessary work at your local street cabinet.
• Your home may not be suitable for fibre optic cables.
• Your landlord may not have agreed to the fibre infrastructure being provided in your building (for example if you live in a flat).
Unfortunately BT Retail (a communication provider/ISP who operates this forum) does not have much say as to when and if you will be able to get FTTC or FTTP/H based broadband such as BT Infinity.
The rollout of fibre broadband (FTTC or FTTP/H) is being planned, managed and done by Openreach for all communication provider/ISP. BT Retail (a communication provider/ISP) has nothing to do with the rollout and planning of fibre broadband.
You can keep checking the BT Wholesale Database and BT Infinity website for the most upto date information as these are updated regularly.
The openreach When and Where website is: http://www.superfast-openreach.co.uk/where-and-when/
Also look out for these FTTC Cabinets on/near your street/area. If you see one near your old cabinet then you maybe in luck for Fibre broadband.
**The Fibre-Optic Broadband Rollout is being managed and done by Openreach for all communication providers/ISPs.
BT Retail (your communication provider/ISP) has nothing to do with the rollout of fibre broadband.**
Hope that helps.
Cheers.
jac_95 | BT.com Help Site | BT Service Status
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BT Infinity connnection and speed issue

Last saturday (1 week ago) My internet went off for a couple of hours. It came back on around 9pm. then every day for the next week my broadband went off some time in the afternoon and came back on around 9pm. I checked the service status and there isn't any problems in my area but my broadband kept going off. I tried the call centres but i may as well just ask my cat what is the problem. Now when i run a speed test im getting 18mb download and only 2mb upload. How come its dropped speed so much. When i first started with Bt Infinity i was getting 45mb download and 20mb upload, it dropped after a few weeks to 26mb down and 10 upload. Its been at this speed for months but now its dropped to 18mb down and 2mb up, which i am not happy with, why is this. I havnt changed anything in my house setup and i allways use wired connection. Thanks in advance for any help

If the disconnects have stopped your line will now be seen as being stable and the DLM will start to increase the speed again. This can take up to 3 weeks to get back up to where you were. If you are still getting disconnects you will need to establish what is causing them. This could be anything from a problem at the exchange, the cabinet or your line. As long as the problem is not within your property then BT should check it out and repair free of charge. If the fault is within your property there will be a charge.
It is therefore in your own interest to eliminate problems within your own property.
If you are still getting disconnects then take a note of when and what happens when this happens... does the modem go off, does the homehub go off, do lights flash on either modem or homehub, is it just wireless or ethernet etc etc. This will help to try and diagnose the problem.

BT Infinity available at my exchange, still can't ...

OK I won't bore you all to much with the details of the quest to get an internet connection, but it basically goes like this. I moved address and when I tried to 'move' my BT Infinity service was told it was not available at my new address. I did a check on SamKnows and it said it was availabe. So I've decided to go with Virmin Media as that is the only other high speed provider in this country. After registering and setting up an account I was given various installation dates and the engineer never showed up on any of them, this went on for a whole 2 months until finally I get a call from their installations department telling me the cost is simply too much and demand to low to install services here and this area is now unable to get cable services at all!
A "slow-spot" is an area where you can only get a broadband service with a speed of below 2 Mbps (downstream)
With no other option I have had no other choice but to go and pick up ADSL broadband with an estimated speed of 1.6Mbit down. I figured I'd go for the buisiness package and if I move I can have buisiness Infinity. My post code is N7 8JE, this is in London Zone 2 on Holloway Road which is very central (I can walk to Kings Cross in 20 minuites!) and I cannot get respectable broadband which unfortunately I need for my job. I need an upload of at least 5Mbit and I now have to suffer with something in the region of 200kb. I have done a lot of research and tried all the not known about ISP's but in 90% of cases they use BT's Openreach network and can only offer the same or worse speeds. the other 10% were not available in my area (I've heard that one before)
I did have hope that the 4G network EE might offer a solution... that is until they announced their price plans and data limits... 5GB A MONTH!? for £35.... nope! (2005 called, they want their data plans back).
So as it stands BT come to install their Buisiness phone+ ADSL broadband. Some light on the situation is they said IF it ever becomes available in the area they can put me on the better package free. I was told by the guy I was ordering it from that after the order he'll so a check to see when my cabinate will get Infinity, unfortunately we both forgot and disconnected, and on calling BT back they just do the standard check. I was wondering if anyone can give me some hope and/or advice here on how to improve my situation.
I design game environments and virtual worlds, and I am often uploading and downloading large files along with the engine I use is supposed to require at minimum a 4Mbit connection both ways. I am as you can see a little stuck. Is there any hope?

Hi Chaoss,
It looks like your on a EO (exchange Only Line).
Unless your exchange is FTTP/H ready then Unfortunatly EO lines are currently unable to have fibre broadband such as BT Infinity due to your line not connecting to a cabinet which would allow FTTC.
Please bear in mind that in some cases it may not be possible to provide FTTC broadband in areas due to:
• Your phone line may be connected directly to the telephone exchange and not to a local street cabinet - (Exchange Only Line [EO] )
• Your line may be too far from the local street cabinet to have a stable FTTC broadband service such as BT Infinity service.
• Your local street cabinet may not be suitable for fibre optic cables.
• We haven't yet got the council's planning permission to do the necessary work at your local street cabinet.
• Your home may not be suitable for fibre optic cables.
• Your landlord may not have agreed to the fibre infrastructure being provided in your building (for example if you live in a flat).
There are different stages to the development of the fibre infrastructure in the UK.
If you have an EO Line then currently you will not be able to have FTTC broadband as your line isn't connected to a cabinet. In these instances Openreach plan to connect some areas that have EO lines with either FTTP or other fibre technologies in the future.
This video explains more: http://www.youtube.com/watch?feature=player_embedded&v=p0qN5XHuI5Q
Also check the Openreach "Power of Fibre" website: http://www.superfast-openreach.co.uk/the-big-build/the-power-of-fibre.aspx
You can keep checking the BT Wholesale Database and BT Infinity website for upto date information as these are updated regularly.
The openreach When and Where website is: http://www.superfast-openreach.co.uk/where-and-when/
The Fibre-Optic Broadband Rollout is being managed and done by Openreach for all communication providers/ISPs.
BT Retail (your communication provider/ISP) has nothing to do with the rollout of fibre broadband.
Hope that helps.
Cheers
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Infinity rollout stopped at the end of my street ?...

Hi all,
This is my first post so here goes. Like most people I've been waiting for Infinity for a while now. I already know my exchange has been updated MYLOF, and that my street cabinet (CAB 15) hasnt been. My issue is that the rollout has completely passed by my estate. I've enclosed a map, my estate is boxed in red. All other areas on the map are eligible for Infinity.
I've tried to have a conversation with BT, but that was too painful to describe and resulted in a simple "it's not available in your area". We've even had the entire estate mail shot by BT to signup for Infinity. My estate is a new build, although I've lived on it for over 2 yrs so now that new.
Have we been simply skipped over?? Can anyone offer any suggestions or help?

hi this may explain a little more
Within an exchange area there will be some customers who can't get BT Infinity. There are several reasons why this could be the case:
Your phone line may be connected directly to the telephone exchange and not to a local street cabinet.
Your line may be too far from the local street cabinet to have a stable BT Infinity service.
Your local street cabinet may not be suitable for fibre optic cables.
We haven't yet got the council's planning permission to do the necessary work at your local street cabinet.
So, even though you may be within an enabled exchange area, it's possible that your particular line may not be able to have BT Infinity yet. at activation of an exchange not all street cabs are enabled at that stage there is a phased roll out of street cabinets
Our availability checker at www.bt.com/infinity has the latest detail about what speed your line can provide.
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Broadband drops every few hours causing router to ...

For the last 8 days my router has been rebooting between four and 6 times a day. There is no pattern, happens during day and at night when not in use. I have spent many hours with level 1 and level 2 re-expalining the issue each time I call, have plugged router into test socket, changed filter and the hiub is new all no difference. Line test shows nothing. Level 2 refused to do anything else until engineer visits, now booked for a few days time but am confident no internal issues so not sure what's next.
The odd thing is that I had the same problem 5 months ago and a BT engineer did something remotely at the exchange which cured the problem until last week. Current connection details are:
06:55:55, 25 Apr.
( 110.420000) DSL noise margin: 6.00 dB upstream, 3.00 dB downstream
06:55:54, 25 Apr.
( 109.390000) DSL line rate: 1135 Kbps upstream, 22584 Kbps downstream
Am on a Homehub4.
Has anyone had a similar issue and what did BT do to resolve. If only I knew what the engineer did last time I would ask BT to do the same again but they say there is no record of what was done to resolve the issue. Any suggestions or tips of how to get BT to leapfrog some steps and go straight to invertigating the exchange and line configuration?
I would really appreciate some help.

Engineer is ok as long as he finds something otherwise its 129 quid for nothing.
We had an engineer out for 5 hours on our slow and disconnecting broadband, he tried all sorts and in end limited it to 0.7 meg which was useless.
Another engineer came and found dodgy connection down road, that fixed it until another engineer fiddles in cabinet on with lines and its back to rubbish again.

FTTC in my Area

Hello i was wondering if i can get FTTC because up the road near my Cab has been dug up and looks like they are packing up now. Here is what it says on the ADSL checker thing.
Your cabinet is planned to have WBC FTTC by 30th September 2012. Our test also indicates that your line currently supports a fibre technology with an estimated WBC FTTC Broadband where consumers have received downstream line speed of 46.3Mbps and upstream line speed of 8Mbps.

HI
Within an exchange area there will be some customers who can't get BT Infinity. There are several reasons why this could be the case:
Your phone line may be connected directly to the telephone exchange and not to a local street cabinet.
Your line may be too far from the local street cabinet to have a stable BT Infinity service.
Your local street cabinet may not be suitable for fibre optic cables.
We haven't yet got the council's planning permission to do the necessary work at your local street cabinet.
So, even though you may be within an enabled exchange area, it's possible that your particular line may not be able to have BT Infinity yet.
The availability checker at www.bt.com/infinity has the latest detail about what speed your line can provide.
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Broadband/Wifi issues

I'm of the older generation and struggling. My router (BT Home Hub 8) was in the study close to my pc and plugged into an extension socket. The phonewire ran round the room for 5 metres to a filter with phone and router connections, and that in turn went under the floor for 6 metres to the master phone socket. I initially used an ethernet cable to connect router to PC as it wasn't wifi-enabled, but my new pc is so I have been using the router on wifi. It was mostly okay, but whenever I had problems I was told it was too far from the master socket. We are having a new floor fitted, the floorcovering will be permanently fixed, so I wanted to find an alternative position for both phone and router.
The new position I chose was in an adjacent room, in the middle of the house, plugged into the master phone socket 1 metre away. It was useless on wifi. Slow speed. I was told it was because we have a metal filing cabinet in direct line between router and pc. So I spent £35 on BT Extenders that work through the house wiring, using ethernet cables to connect power unit to router, and PC to a socket. It is all worse. The speed is fixed at 100 mbps, no way of checking the signal strength to the router, but the relevant light on the Extenders is frequently red for "poor signal". I've tried moving it higher, lower, further away, no change. The blue light on the router doesn't change.
What am I doing wrong, and how can I improve the situation?
Madmeg
Solved!
Go to Solution.

Hi GG
Thanks for replying. No such thing as Infinity round here - we only get 12 channels on Freeview too and then only if we hang the aeriel out of the window! Mobile phones have similar issues.
First problem is I took advice from an "expert" and have now made alterations to the study room layout based on that advice.
Original set-up was 5 metre extension wire from master socket, under study floor to splitter/filter on study desk. Phone went into this, and router wire via another 6 metres to computer. Whenever we had problems the tut-tutters said the wiring was too long, and two extensions was two too many. And I did worry about having so much wiring under the floor. So to answer your first question, yes, I could do what you suggest but was told it wasn't good. Except the position where we had the router is now inaccessible but I could perhaps install a shelf for it.
New set up was to put the router closer to the master socket, but the transfer rate dropped from 72 mbps to I can't remember, but the result was poor, Hence we purchased the BT Extender 500 units to use the house wiring to transmit from router to computer. The result is worse, I can only assume that the router isn't getting a good signal in its new position. I've now tried about 20 combinations of postions for everything, and the best still seems to be the original set-up, long wires/double extensions, the lot, except, as said above, the original router position is inaccessible.
I will now have a look at the next person's reply. Many thanks, and I will bear it all in mind. I just don't understand why these new super-duper Extenders didn't do the job.

BT Green Cabling Box in Wolstanton, Stoke-on-Trent

Hi Guys
I have recently moved to a new estate in Wolstanton, Stoke-On-Trent. Recently had broadband installed and they said 3mb broadband is the max i can get and im livid!!!!!
It says on the BT Infinity webpage that the telephone exchange had been upgraded on the 30th September 2012, rang BT and confirmed this but the green cabling box has not been upgraded until the end of 2013!!!!!!
I dont get this at all, new estate and **bleep** infrastructure, can anyone help me out on this please.
Thanks

no you have to wait until OPENREACH upgrade the cabinet there are many reasons for delays
Within an exchange area there will be some customers who can't get BT Infinity. There are several reasons why this could be the case:
Your phone line may be connected directly to the telephone exchange and not to a local street cabinet.
Your line may be too far from the local street cabinet to have a stable BT Infinity service.
Your local street cabinet may not be suitable for fibre optic cables.
We haven't yet got the council's planning permission to do the necessary work at your local street cabinet.
So, even though you may be within an enabled exchange area, it's possible that your particular line may not be able to have BT Infinity yet.
Our availability checker at www.bt.com/infinity has the latest detail about what speed your line can provide.
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Half of my town has FFTC enabled, half does not.

I work on the internet, and I have to transfer files a fair amount so I rely on my internet and I've been keeping track of FTTC's rollout heading my way for the last year. Since late 2011 it's said on the BT Infinity site and on Samknows that FTTC was coming in 30th August 2012 to my area.
Half way through August I looked up the BT Infinity site and found that the date had been changed to 30th December 2012. Phoned up BT support and they said it's just a placeholder and that FTTC will reach my area between 30th August and 30th December.
My mate told me his brother, who lives a few hundred metres north of me, has fibre optic, so I looked up the site again and found the date had been pushed back to 30th June 2013. Checked Samknows and it says "Available in some areas".
Doesn't seem fair for FTTC to be enabled in one set of houses but not on the houses right next to them. What's this all about?!

Within an exchange area there will be some customers who can't get BT Infinity. There are several reasons why this could be the case:
Your phone line may be connected directly to the telephone exchange and not to a local street cabinet.
Your line may be too far from the local street cabinet to have a stable BT Infinity service.
Your local street cabinet may not be suitable for fibre optic cables.
We haven't yet got the council's planning permission to do the necessary work at your local street cabinet.
So, even though you may be within an enabled exchange area, it's possible that your particular line may not be able to have BT Infinity yet.
You may get more information from this site http://www.superfast-openreach.co.uk/where-and-when/ enter your post code
if you see a yellow pin then click on it and you will be able to see infomation about your cabinet
The availability checker at www.bt.com/infinity has the latest detail about what speed your line can provide
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Very slow speeds during evening.

Hi there, my bt infinity 2 is very slow during the evening. From 5pm to 1am every night. I have spoken to three others who are connected to the same cabinet as me. All with the same issues.
I contacted BT about 1 month who actually got an engineer to have a look at the cabinet or something, I couldnt really hear what he said on the phone. This fixed the problem for around 3 weeks then the problem came back around 4 days ago.
The issue I am having is that BT are no use on the phone like the first guy was, they all just say they will change my wireless channel on my homehub. Even tho I said I do not use wireless. And I don't even own a homehub so good luck with that. I am asking for a nod to help me out here, as the BT call centre guys are useless now.
Exchange: Carstairs
Cabinet: 2
Thanks

galabonnyboy wrote:
As you can see my IP Profile is alot higher than my sync. As when the cabinet reset all lines 5 days ago. My sync was much higher then resycned a day later back to the old speed with peak time issues.
Thanks for the help
A possible solution to your IP Profile being wrong is to reboot your router.
Looks like you have noise on the line - possibly a line fault.
Can you confirm the speedtest was done using wired ethernet, not wireless and not power-line adapters?
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If not, I'll try again

Cabinet On my line?

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