Cable and Internet both just stopped working!

We just got Comcast Xfinity1 cable and Internet installed Thursday, it's now just Sunday. We left this morning with everything working fine. Come home and we our TV saying can't connect to X1 platform and our internet is saying connection is broken. Called to speak with a tech. She can't get anyone out till next Thursday! My husband works from home and we have almost exceeded our data plan from the move out here. This is very inconvenient and I'm not sure how both things break in less than 4 days. ANYONE have any ideas??

Barberfam05 wrote:Is there any way we can get assistance from over the internet to resolve this issue? Waiting until Thursday is extrememly difficult. We should have a tecnician out here tomorrow since we are just over the 3 day period of installation.The only thing available is online chat to a CSR: https://www.comcastsupport.com/ChatEntry/Protected.aspx

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Cable and Internet both just stopped working!

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