Cable box not working cannot get help from comcast

Just upgraded to the X1 package and have a cable box for livingroom and bedroom, only livingroom box works, bedroom is not working and have called comcast support 10 times. Only reach someone 4 time and was drop from the call 6 times. I have been trying to get this to work now for 8 days. Will be cancelling the service this week. Comcast if you are monitoring this blog, if my issue is not resolve by Thursday, I will be cancelling my service with you and moving on to APPLE TV, which I should have done in the first place.

notpayingbill wrote:
Just upgraded to the X1 package and have a cable box for livingroom and bedroom, only livingroom box works, bedroom is not working and have called comcast support 10 times. Only reach someone 4 time and was drop from the call 6 times. I have been trying to get this to work now for 8 days. Will be cancelling the service this week. Comcast if you are monitoring this blog, if my issue is not resolve by Thursday, I will be cancelling my service with you and moving on to APPLE TV, which I should have done in the first place.Did you do a Self-Install? Are you suee that wallplate is ACTIVE? Have you tried swapping box locations to check for that? You should get a TECH onsite to evaluate your inside connections and make your system work. If phone has failed, try the online chat here: https://www.comcastsupport.com/ChatEntry/Protected.aspx

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Requested this was corrected, and advised I could expect it within 15mins to 15 hours.
Rang again 6th August, told it was only ordered from 7th August.
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notpayingbill wrote:
Just upgraded to the X1 package and have a cable box for livingroom and bedroom, only livingroom box works, bedroom is not working and have called comcast support 10 times. Only reach someone 4 time and was drop from the call 6 times. I have been trying to get this to work now for 8 days. Will be cancelling the service this week. Comcast if you are monitoring this blog, if my issue is not resolve by Thursday, I will be cancelling my service with you and moving on to APPLE TV, which I should have done in the first place.Did you do a Self-Install? Are you suee that wallplate is ACTIVE? Have you tried swapping box locations to check for that? You should get a TECH onsite to evaluate your inside connections and make your system work. If phone has failed, try the online chat here: https://www.comcastsupport.com/ChatEntry/Protected.aspx

Cable Boxes Not Working After Thunderstorm

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Broadband that is not working - lack of help from ...

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welcome to the forum
as you have found out the CS helpdesk is in India.
this is a customer help customer forum and to enable the members to try and help with your problem please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) http://speedtester.bt.com and post the results .
are you connected directly to the NTE5 master or test socket or to somewhere else? Do you have any phone extension sockets in your home?
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If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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You can go to the Apple online store and purcahse a copy of Mountain Lion. This will give you a redemption code, which you can use to download Mountain Lion from the App Store. Unfortuantely, I'm not aware of any other way to legally purchase it. I have never seen Apple release Muontain Lion on DVD.
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Error:
===
Open script cannot get connection from the brower helper after 15 seconds. Do you want to continue waiting for the browser to load?
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========
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======
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Cable box not working cannot get help from comcast

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