Cable Broadband for subdivision and Commercial Quote

Hi Telstra, I recently bought a subdivided home and currently waiting for settlement. So as a forward thinking professional, i took the initiative to make sure that cable broadband would be available for my property ahead of time so thought i would enjoy cable broadband as soon as i moved in. I checked that both properties either side of me can receive cable broadband and indeed they both do on the telstra broadband checker tool. Infact the entire street and the connecting street both receive cable broadband. From what I can tell it is provided from the overhead poles. Understanding that subdivisions are not updated on the telstra database I contacted a Telstra sales rep to get the ball rolling and they did a 'database check' which said i could get ADSL, maybe on ADSL2+ and not available for cable. I then went to the Telstra store who did the samething except this time visually showed me the database check, I asked them if it was possible to send a technician out to see if it was possible to connect to the cable service and how much it would cost. Instead I was told that trenches would have to be dug and that I would have to hire my own contractor to do it. I told them no trenches needed digging as as the subdivision is literally 3-5m from the poles and that it was facing the street not behind the main house. Attached below is a pictorial of what my situation is.So my property is actually a subdivision of 2A Bravo st, but since its facing Delta st its designated as 35B Delta st. The poles on Delta st currently supply the property with the phoneline and power as well.
After some more research, i discovered the commercial quote method on the crowdsupport service. I then requested a commercial quote done through the 24x7 live chat in which they happily did for me and said it would take 14 days. 16 days later i followed up and the chat rep i spoke to could not find any record of the commercial quote and then suggested i speak the to Moving Home Team instead.
Before I try the Moving Home Team, i private messaged a moderator whose yet to respond. So I ask anyone from Telstra or the crowdsupport if they can help with me with my situation please! I really want Telstra Cable as ADSL1 is not acceptable especially since the exchange is in the next suburb where my max speed would only be 4mb/s. Any help is greatly appreciated.

I would try calling the connections team, 132200 and say "connection". Ask them for the reference number for the call (will be INT 1-4x) Ask them for the reference number for the Commerical Quote Webform (I believe that they might have an SR 1-4x number, but it has been a while since I have seen one) Ask them to send you a Get Back In Touch link by email/SMS, and if you haven't heard back, use that link to get back to them specifically, that way you should be able to get someone who should be able to help. It is disappointing that the LiveChat person hasn't submitted it or at least noted the reference but normally it is within a few weeks they get back. (10-15 business days) The link they send will also have their name and employee number so you can also say who you spoke to. If after that you don't hear back, i would personally just raise a complaint, but they normally are pretty good at getting back to you.

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