Cable Card issue: Can't view premium channels

I recently switched from Comcast to FIOS, and have been very happy with the new services so far. One thing that has been driving me crazy however, is that I can't get my cablecard to view any of the premium channels I subscribe to.
It looks like there's an issue with activation, but everytime I call the FIOS tech support they say that it looks good on their end. However if I look at the status of my cable card it says:
Authentication: Success
Authorization: Needed
If I look at the log for my device when I try to tune a premium channel, it shows:
20121224-17:16:58 CableCARD: Tuner0: vchannel 850 (225MHz-734) access = not-subscribed
I'm using a HD Prime Homerun network tuner, however I also have a STB in the house, and it tunes those channels perfectly.
The FIOS tech support guys/gals I've talked with, don't seem to be too up to speed on cable cards, and even tried to forward my call to TIVO support (the TIVO support person was just as confused as I was, since I told them that it wasn't a TIVO that I was using).
Any ideas?
Edit: Also wanted to add, that one FIOS support tech suggested that the card was defective, so I did swap out for a new card, but the new card is acting exactly like the old one.

Hubrisnxs - Thanks for the message. . . I've definitely been giving those numbers out everytime I call in, but maybe I just need to keep trying until I get someone who can push the magic buttons. I know these cable cards are somewhat finicky, but it's definitely frustrating to spend hours on the phone without getting things working.

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On Sat 7/11 I picked up the replacement card as well as 2 additional cards. After working with several reps over 3 hours none of the cards could be paired with the box. So, the last rep I spoke to scheduled a tech visit on Sunday 7/12. The tech checked all the cable wires and found no connection issues. He tried for over 2 hours trying to pair the cards I had and a new card he brought with no success.
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Hi sdeebrad, while looking at your account I am seeing two cable cards that aren't paired to any hosts. Can you please provide me the following via private
message?
Card S/N
Unit Address
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Data ID
Thank you
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Cable Card Issues/Nightmare

Good Evening,
I'm running out of options at this point (and time). In a nutshell, I have yet to have my cable card "activated".
Issue History:
I have had issues since I started my subscription to FiOS, sadly.
1.) I originally placed an order for my FiOS triple play bundle two or three days before moving into my new place. Shortly afterwards, I found the option for a cable card and called the verizon employee I spoke with was happy to change my order to only include a cable card and SD set top box, as opposed to the HD DVR I had originally ordered. I received my order confirmation number and UPS shipping information, and it was due to arrive March 15th (Friday). When March 16th rolled around, I called Verizon to enquire as to why my shipping information still said something along the lines of "A UPS label has been created, but the facility has not yet received your order".
2.) The verizon employee I talked to agreed to have a tech come out the next day (Sunday). The tech was going to install my wireless router and my CableCard for me. I had a whopping time frame of 8am to 9pm that the tech may show, which is inconvienient when you are moving into a new house. Regardless, the tech came and was very friendly. He installed a splitter on to one o my coax connections and added a the Verizon router and we plugged the CableCard into my HDHomeRun TV Prime tuner.
3.) Assuming all was well and that I could call in to activate the CableCard, I told the tech all was well. I had to get windows media center running and a few things on my end. After getting to the CableCard activation screen, I called to get my CableCard activated. I had to wait on the tech support line for about an hour due to the fact I had no activation code.
4.) After talking to about five different technical support representatives, I still can not get my CableCard activated. All of the technical support reps have stated that they will activate the card and that it may take 30 minutes to activate. Otherwise, they state that the card is already "activated". Regardless of what their system says, my CableCard is still coming up as not activated.
In summary:
Currently, when I few my cable card status, I see this:
Card Authentication
success
Card OOB Lock
success
Card Activation
none
I also have access to my CableCard ID, Host ID, and data ID. I have my card's UnitAddress and Card serial number handy as well. My Verizon FiOS internet works fine. I've read on the internet that others have had similar issues getting their cable card connected. If anybody has any suggesitons or is willing to look into this in a little more depth, I would appreciate it. At this point, I am out of options and I can't spend another two nights talking to technical support =(.

When you call tech support, it's been mentioned on numerous forums, that verizon and cable card providers define activation differently. So when you call verizon ask them if its activated, and if they say yes, then ask them if they can validate the card - that should be special info for them, that they treat it differently, and they do a validation with all the new current info.
gl

Where can I get my cable card????

I'm trying to fix one of my box but is asking me to "re-install my cable card"

yuleme wrote:
I'm trying to fix one of my box but is asking me to "re-install my cable card"
What type of Box?
What Model?
Is this a TiVO or a third party, non Verizon box?
If it is not a Verizon box and you need a cable card, you can order it from Verizon sales or login to myverizon.com and you can order it online.
If it is Verizon hardware, contact tech support.
http://www22.verizon.com/content/contactus/

Can someone help me understand how I can use cable cards with external digital tuners?

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I was thinking I could use a product like this together with a cable card from Verizon, eliminating the set top box. I read the FAQ here but I am still unclear about how cablecards work and what capabilities they enable. My questions are:
1) The FAQ says using a cablecard eliminates the use of the online TV guide. How then does one schedule recordings in windows media center? It would seem silly to have to still have a STB just to get the program guide. What do others do about this?
2) Are the cable cards provided by Verizon compatible with the above product shown in the link? The Verizon FAQ says the device must be marked "DCR" to be compatible, but looking at all the digital tuner products at NewEgg, none of them seem to be marked with "DCR". They say, "m-CARD".
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I haven't used the SiliconDust product, but I have been using a similar product by Ceton, for nearly five years.
By inserting a CableCARD into the tuner, you would have access to the same channels as a set-top box. You rent a cableCARD from Verizon, just like you'd rent a set-top box from them. I have an m-card, which just allows multiple channels to be tuned at once, unlike the older s-card.
You do, however, lose Pay Per View and on-demand programming. For me, it's not a great loss.
The program guide is handled through Windows Media Center, which holds programming data for the next 14 days. You schedule your recordings there. It's also smart enough to reschedule shows, if there's a recording conflict (too many scheduled shows, not enough tuners)
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Buy a big hard drive to hold your scheduled recordings. Expect to use an average of 10-15 gigabytes per hour of HD recording. The beauty of this system, is that you can just add another hard drive whenever you need more space, sonething the STB's won't let you do.
For service in other rooms, use an Xbox360 if you have one. Or, buy a Ceton Echo extender (again, doesn't require a Ceton tuner). Don't use Wi-Fi for your extenders. Wired Ethernet is a must...most wireless won't be able to keep up.
Hope this helps.

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This question was solved.
View Solution.

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SERIOUSLY APPLE?!? Get a clue! There is no need for you to force us to match the USPS address 100%.

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Cable Card issue: Can't view premium channels

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