Cable modem and AX seem not to talk... Help?

I used to own a set up with an ax and cable modem and ibook. I sold all of it after my ibook crashed and burned. My gf and I recently moved in together and she has a Dell laptop running xp. We just got cable service and they gave us a new modem and I went and picked up another ax. When I plug her laptop directly to the modem, it picks up the internet just fine. When I have it search for the wireless connection, it will pick up the AX and connect... BUT, for some reason the modem and the AX do not want to communicate and I can't get internet sent through the AX. Is this a common problem? I've tried power cycling, switchin out ethernet cables, changing some of the preferences. Maybe I missed a step? I just remember my last set up was Step one, plug in. Step two, connect. Suggestions?

Was on the phone with apple. Turns out it was a faulty ax. The ethernet jack didnt work. I took it back to CompUSA and got a new one. It set up in less than 5 minutes.

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