Cache Refresh Problem in SXI_CACHE Transaction in new client 700

Hi Experts,
We have installed and configured the new PI7.1 server and were checking its readiness by going through the Readiness Check Document. At one stage while we run the transaction SXI_CACHE in client 700 we are not getting the option of " Start Complete Cache Refresh" in highlighted mode. Thus we are not able to refresh the cache in client 700. But if I login in Client 001 and login using SAP* and run the SXI_CACHE I am able to see all the pipeline steps as well the option for complete Cache refresh and Adapter cache referesh is in Highlighted mode. The status is also green. Can somebody us in knowing where should we look into to solve this problem so that these option are available in the new client for refershing the CACHE.
Thanks
Regards
suk4023

Hi Soujanya,
Yes we tried with the link given by you . we got the folowing error
403 Forbidden
SAP NetWeaver Application Server 7.11 / AS Java 7.11
Error: You are not authorized to view the requested resource.
Troubleshooting Guide https://sdn.sap.com/irj/sdn/wiki?path=/display/jsts/home
Details: No details available
Yes we tried by restaring the system too, but the status is same.
Any more inputs will be appreciated............
Thanks
Regards
Suk4023

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Automatic cache refresh problem with SXI_CACHE

Dear Friends,
We are facing problems with SXI_CACHE
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SERVER : PI70 SP09, running on Netweaver 2004S
RFC: Destination INTEGRATIOn_SERVER_HMI
TYPE : H
USER : PIISUSER-service user
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we have configured as mentioned in Configuration guide, still we are facing problems
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Finally we thought of raising this issue to SAP, before doing it i thought i could get some help from SDN.
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Hi Nakul
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Hi Sunil,
Check dis threads:
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*Plz reward for helpful answers**

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Dear Experts,
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