Caching in Acrobat Reader
I keep running into an issue with Acrobat Reader. We use a lot of PDFs on out site and sometimes, when I change one of them anyone who had viewed at file recently sees a cached copy of the old file rather than the updated PDF. Is there an easy solution to this?
Sounds like an issue with the browser cache since Reader has no cache of its own.
I believe you can also fix this by setting the cache headers on the server.
Similar Messages
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Is there any way to avoid caching PDFs in temporary internet files so that sensitive documents will not be accessible to a more than one person using the same machine?
All versions provide an applicaiton preference to disable chaching and auto complete, and for version of Acrobat/Reader versions 7 and above there is a doc object property that can be set using a document level JavaScipt to turnoff both auto caching and auto complete. I would also add a document level script to clear the form upon opening of the form.
You also might want to look at "security Matters" documents, http://blogs.adobe.com/security/2007/04/acrobat_and_reader_security_do.html, and Adobe Reader 7: Minimizing Exposure of Personal Information
on Public Computers, http://www.adobe.com/devnet/acrobat/pdfs/ReaderOnPublicComputers.pdf . -
Acrobat Reader X stores PDFs in Temp-folder even when HTTP-headers say no-cache no-store
After updating from Acrobat Reader 9 to 10 we have noticed that PDFs viewed in the browser are left behind in the Temp-folder even after the browser has been closed.
Http-headers in the response from the server
Cache-Controls: no-cache,no-store,max-age=0,post-check=0,pre-check=0
Content-Type: application/pdf
Content-Disposition: inline; filename="xxxxxxxx.pdf"
Expires: 0
Pragma: no-cache
Folder: [User-folder]\AppData\Local\Temp
Filename-format: PDFxxx.tmp
Browsers: Firefox 3.6, Opera 11, Safari 5
Plugin: Acrobat Reader 10
Simply add a .pdf extension to the file and open again in Acrobat Reader. Since the server has set headers indicating that this PDF should not be stored locally, it is a severe security hole leaving traces of this PDF on the filesystem.
Is this a problem Adobe is aware of? When can we expect this to be fixed?
Regards,
GustavHi Michael,
Thank you for you quick response!
In Acrobat 9, I cannot find the PDFs in the Temp-folder after the browser has been closed.
In Acrobat 10, PDFs are left behind in the Temp-folder even after browser close.
To me, this looks like a bug in Acrobat 10. Would you not agree?
Regards,
Gustav -
Performance Issues with Acrobat Reader 11.0.0.2 when secure mode is enabled
Hello All,
We are experiencing sporadic issues with Acrobat 11.0.0.2 across our domain, users are reporting performance issues when opening PDF documents whether locally or from a network share.
We have found that turning off Secure Mode helps towards reducing this delay and in the cases it doesn't we are repairing the installation and/or reinstalling the application.
Due to the security implications we need to leave this turned on, I am wondering if anyone has encountered this issue and what steps were taken towards resolving it?
I also wonder whether the white list function in the new release 11.0.0.3 would be a solution to this issue?
Kind Regards,
Ryan McCartyNo probelm, so....
We had no problems with Adobe Reader 9 and 10, we encountered the issues when upgrading to 11.0.0.2.
Initially we found that turning off the Protected Mode, helped but did not resolve the issue.
We tried;
1. Turn off protected mode - issue still present
2. Clearing the recent file registry using the below registry path and deleting the keys underneath it.
HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\11.0\AVGeneral\cRecentFiles (this does not turn recent files off permanently). - works but needs clearing regularly
3. Turning off welcome screen by creating - HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\11.0\FeatureLockDown\cWelcomeScreen - works to improve app open speed.
4. uninstall/reinstall of 11.0.0.2 - works most likley due to the recent files being cleared.
5. upgrade to 11.0.0.3 - issue still present
Following reboots the issue is still present.
When Adobe Reader is the only application open this issue is still present.
As mentioned I have no systems available which I could test this issue using 11.0.0.1 as we have fixed them, albeit temporarily using the reinstall method.
I am concious that this issue is going to reoccur once that cache (recent files) builds back up because the fix above (#2) is clearing the recent files cache NOT disabling it. -
Still trying to get help with Acrobat Reader - not printing
I have tried printing from Acrobat Reader 10.1 both as regular printout and also printing as image and neither way is working. Any assistance would be greatly appreciated. Here's are the log files:
As PDF:
Process: AdobeReader [3790]
Path: /Applications/Adobe Reader.app/Contents/MacOS/AdobeReader
Identifier: com.adobe.Reader
Version: 10.1.0 (10.1.0)
Code Type: X86 (Native)
Parent Process: launchd [87]
Date/Time: 2011-06-18 22:26:15.888 -0500
OS Version: Mac OS X 10.6.7 (10J869)
Report Version: 6
Interval Since Last Report: 834391 sec
Crashes Since Last Report: 3
Per-App Interval Since Last Report: 491 sec
Per-App Crashes Since Last Report: 2
Anonymous UUID: A53C6811-1170-42FB-B252-FDD6EF1FC1AD
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 com.apple.CoreFoundation 0x95209440 CFURLCopyAbsoluteURL + 48
1 com.apple.CoreFoundation 0x95251741 _CFBundleAddPreferredLprojNamesInDirectory + 257
2 com.apple.CoreFoundation 0x95251230 _CFBundleGetLanguageSearchList + 160
3 com.apple.CoreFoundation 0x9525107a CFBundleCopyResourceURL + 26
4 com.apple.CoreFoundation 0x95261526 CFBundleCopyLocalizedString + 694
5 ...e.print.framework.PrintCore 0x905e6fcd OpaquePMPaper::CreateLocalizedPaperName(OpaquePMPrinter*) + 355
6 ...e.print.framework.PrintCore 0x905e9e7a PMPaperCreateLocalizedName + 202
7 AdobeAGM 0x01c863d7 AGMTerminate + 1732436
8 AdobeAGM 0x01bd463b AGMTerminate + 1003960
9 AdobeAGM 0x01bd4bbe AGMTerminate + 1005371
10 AdobeAGM 0x01bd4e5d AGMTerminate + 1006042
11 AdobeAGM 0x01af8c6a AGMTerminate + 104423
12 AdobeAGM 0x01afa1f1 AGMTerminate + 109934
13 com.adobe.Acrobat.framework 0x0028d584 RunAcrobatInBrowser + 158795
14 com.adobe.Acrobat.framework 0x0028b276 RunAcrobatInBrowser + 149821
15 com.adobe.Acrobat.framework 0x0028bc47 RunAcrobatInBrowser + 152334
16 com.adobe.Acrobat.framework 0x0028bfe2 RunAcrobatInBrowser + 153257
17 com.adobe.Acrobat.framework 0x0028c0fe RunAcrobatInBrowser + 153541
18 com.adobe.Acrobat.framework 0x00505404 AcroSecurityBailOutImpl + 2525809
19 com.adobe.Acrobat.framework 0x004657cc AcroSecurityBailOutImpl + 1871417
20 com.adobe.Acrobat.framework 0x0067ee8b AcroSecurityBailOutImpl + 4072696
21 com.adobe.Acrobat.framework 0x004925d2 AcroSecurityBailOutImpl + 2055231
22 com.adobe.Acrobat.framework 0x00492718 AcroSecurityBailOutImpl + 2055557
23 com.adobe.Acrobat.framework 0x0088eaac AcroSecurityBailOutImpl + 6234393
24 com.adobe.Acrobat.framework 0x0088e85c AcroSecurityBailOutImpl + 6233801
25 com.adobe.Acrobat.framework 0x00242a4e RunAcrobat + 2291709
26 com.apple.AppKit 0x96c30c46 -[NSApplication sendAction:to:from:] + 112
27 com.apple.AppKit 0x96c30af9 -[NSMenuItem _corePerformAction] + 435
28 com.apple.AppKit 0x96c307eb -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 174
29 com.apple.AppKit 0x96c306da -[NSMenu performActionForItemAtIndex:] + 65
30 com.apple.AppKit 0x96c3068d -[NSMenu _internalPerformActionForItemAtIndex:] + 50
31 com.apple.AppKit 0x96c305f3 -[NSMenuItem _internalPerformActionThroughMenuIfPossible] + 97
32 com.apple.AppKit 0x96c30537 -[NSCarbonMenuImpl _carbonCommandProcessEvent:handlerCallRef:] + 336
33 com.apple.AppKit 0x96c24c61 NSSLMMenuEventHandler + 404
34 com.apple.HIToolbox 0x94884c2f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1567
35 com.apple.HIToolbox 0x94883ef6 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411
36 com.apple.HIToolbox 0x948a67f3 SendEventToEventTarget + 52
37 com.apple.HIToolbox 0x948d2e87 SendHICommandEvent(unsigned long, HICommand const*, unsigned long, unsigned long, unsigned char, void const*, OpaqueEventTargetRef*, OpaqueEventTargetRef*, OpaqueEventRef**) + 448
38 com.apple.HIToolbox 0x948f7b90 SendMenuCommandWithContextAndModifiers + 66
39 com.apple.HIToolbox 0x948f7b47 SendMenuItemSelectedEvent + 121
40 com.apple.HIToolbox 0x948f7a5d FinishMenuSelection(SelectionData*, MenuResult*, MenuResult*) + 152
41 com.apple.HIToolbox 0x948c7160 MenuSelectCore(MenuData*, Point, double, unsigned long, OpaqueMenuRef**, unsigned short*) + 454
42 com.apple.HIToolbox 0x948c68bb _HandleMenuSelection2 + 465
43 com.apple.HIToolbox 0x948c66d9 _HandleMenuSelection + 53
44 com.apple.AppKit 0x96c1e1a2 _NSHandleCarbonMenuEvent + 285
45 com.apple.AppKit 0x96bf2d3e _DPSNextEvent + 2304
46 com.apple.AppKit 0x96bf1fce -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 156
47 com.apple.AppKit 0x96bb4247 -[NSApplication run] + 821
48 com.adobe.Acrobat.framework 0x000149d5 RunAcrobat + 6020
49 com.adobe.Acrobat.framework 0x0001338d RunAcrobat + 316
50 com.adobe.Reader 0x00001e92 main + 94
51 com.adobe.Reader 0x00001e16 start + 54
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x95d97922 kevent + 10
1 libSystem.B.dylib 0x95d9803c _dispatch_mgr_invoke + 215
2 libSystem.B.dylib 0x95d974f9 _dispatch_queue_invoke + 163
3 libSystem.B.dylib 0x95d9729e _dispatch_worker_thread2 + 240
4 libSystem.B.dylib 0x95d96d21 _pthread_wqthread + 390
5 libSystem.B.dylib 0x95d96b66 start_wqthread + 30
Thread 2:
0 libSystem.B.dylib 0x95d9f046 __semwait_signal + 10
1 libSystem.B.dylib 0x95d9ed02 _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x95da0998 pthread_cond_wait$UNIX2003 + 73
3 ...ple.CoreServices.CarbonCore 0x90f8d48e TSWaitOnCondition + 126
4 ...ple.CoreServices.CarbonCore 0x90f78e15 TSWaitOnConditionTimedRelative + 202
5 ...ple.CoreServices.CarbonCore 0x90f747e3 MPWaitOnQueue + 250
6 AdobeACE 0x01922737 ACEInitialize + 3741
7 AdobeACE 0x019226ad ACEInitialize + 3603
8 ...ple.CoreServices.CarbonCore 0x90f587ca PrivateMPEntryPoint + 68
9 libSystem.B.dylib 0x95d9e7fd _pthread_start + 345
10 libSystem.B.dylib 0x95d9e682 thread_start + 34
Thread 3:
0 libSystem.B.dylib 0x95d9f046 __semwait_signal + 10
1 libSystem.B.dylib 0x95d9ed02 _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x95da0998 pthread_cond_wait$UNIX2003 + 73
3 ...ple.CoreServices.CarbonCore 0x90f8d48e TSWaitOnCondition + 126
4 ...ple.CoreServices.CarbonCore 0x90f78e15 TSWaitOnConditionTimedRelative + 202
5 ...ple.CoreServices.CarbonCore 0x90f747e3 MPWaitOnQueue + 250
6 AdobeACE 0x01922737 ACEInitialize + 3741
7 AdobeACE 0x019226ad ACEInitialize + 3603
8 ...ple.CoreServices.CarbonCore 0x90f587ca PrivateMPEntryPoint + 68
9 libSystem.B.dylib 0x95d9e7fd _pthread_start + 345
10 libSystem.B.dylib 0x95d9e682 thread_start + 34
Thread 4:
0 libSystem.B.dylib 0x95d9f046 __semwait_signal + 10
1 libSystem.B.dylib 0x95d9ed02 _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x95da0998 pthread_cond_wait$UNIX2003 + 73
3 ...ple.CoreServices.CarbonCore 0x90f8d48e TSWaitOnCondition + 126
4 ...ple.CoreServices.CarbonCore 0x90f78e15 TSWaitOnConditionTimedRelative + 202
5 ...ple.CoreServices.CarbonCore 0x90f747e3 MPWaitOnQueue + 250
6 AdobeACE 0x01922737 ACEInitialize + 3741
7 AdobeACE 0x019226ad ACEInitialize + 3603
8 ...ple.CoreServices.CarbonCore 0x90f587ca PrivateMPEntryPoint + 68
9 libSystem.B.dylib 0x95d9e7fd _pthread_start + 345
10 libSystem.B.dylib 0x95d9e682 thread_start + 34
Thread 5:
0 libSystem.B.dylib 0x95d9f046 __semwait_signal + 10
1 libSystem.B.dylib 0x95d9ed02 _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x95da0998 pthread_cond_wait$UNIX2003 + 73
3 AdobeAGM 0x01a6f79c AGMInitialize + 33770
4 AdobeAGM 0x01a6f6d6 AGMInitialize + 33572
5 AdobeAGM 0x01a6f231 AGMInitialize + 32383
6 libSystem.B.dylib 0x95d9e7fd _pthread_start + 345
7 libSystem.B.dylib 0x95d9e682 thread_start + 34
Thread 6:
0 libSystem.B.dylib 0x95d9f046 __semwait_signal + 10
1 libSystem.B.dylib 0x95d9ed02 _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x95da0998 pthread_cond_wait$UNIX2003 + 73
3 AdobeAGM 0x01a6f79c AGMInitialize + 33770
4 AdobeAGM 0x01a6f6d6 AGMInitialize + 33572
5 AdobeAGM 0x01a6f231 AGMInitialize + 32383
6 libSystem.B.dylib 0x95d9e7fd _pthread_start + 345
7 libSystem.B.dylib 0x95d9e682 thread_start + 34
Thread 7:
0 libSystem.B.dylib 0x95d9f046 __semwait_signal + 10
1 libSystem.B.dylib 0x95d9ed02 _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x95da0998 pthread_cond_wait$UNIX2003 + 73
3 AdobeAGM 0x01a6f79c AGMInitialize + 33770
4 AdobeAGM 0x01a6f6d6 AGMInitialize + 33572
5 AdobeAGM 0x01a6f231 AGMInitialize + 32383
6 libSystem.B.dylib 0x95d9e7fd _pthread_start + 345
7 libSystem.B.dylib 0x95d9e682 thread_start + 34
Thread 8:
0 libSystem.B.dylib 0x95d710fa semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x95d9ec85 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x95dcdaa8 pthread_cond_timedwait_relative_np + 47
3 ...ple.CoreServices.CarbonCore 0x90f78e3d TSWaitOnConditionTimedRelative + 242
4 ...ple.CoreServices.CarbonCore 0x90f747e3 MPWaitOnQueue + 250
5 com.adobe.Acrobat.framework 0x00066a2d RunAcrobat + 341980
6 com.adobe.Acrobat.framework 0x00064126 RunAcrobat + 331477
7 ...ple.CoreServices.CarbonCore 0x90f587ca PrivateMPEntryPoint + 68
8 libSystem.B.dylib 0x95d9e7fd _pthread_start + 345
9 libSystem.B.dylib 0x95d9e682 thread_start + 34
Thread 9:
0 libSystem.B.dylib 0x95d97922 kevent + 10
1 com.adobe.Acrobat.framework 0x00edc352 AcroSecurityBailOutImpl + 12843455
2 com.adobe.Acrobat.framework 0x00e44d7f AcroSecurityBailOutImpl + 12223468
3 libSystem.B.dylib 0x95d9e7fd _pthread_start + 345
4 libSystem.B.dylib 0x95d9e682 thread_start + 34
Thread 10: com.apple.CFSocket.private
0 libSystem.B.dylib 0x95d90066 select$DARWIN_EXTSN + 10
1 com.apple.CoreFoundation 0x9527bc83 __CFSocketManager + 1091
2 libSystem.B.dylib 0x95d9e7fd _pthread_start + 345
3 libSystem.B.dylib 0x95d9e682 thread_start + 34
Thread 11:
0 libSystem.B.dylib 0x95d9f046 __semwait_signal + 10
1 libSystem.B.dylib 0x95dcaec5 nanosleep$UNIX2003 + 188
2 libSystem.B.dylib 0x95dcae03 usleep$UNIX2003 + 61
3 com.apple.AppKit 0x96d5bfe1 -[NSUIHeartBeat _heartBeatThread:] + 2039
4 com.apple.Foundation 0x978a1ad0 -[NSThread main] + 45
5 com.apple.Foundation 0x978a1a80 __NSThread__main__ + 1499
6 libSystem.B.dylib 0x95d9e7fd _pthread_start + 345
7 libSystem.B.dylib 0x95d9e682 thread_start + 34
Thread 12:
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0xa06118ac ebx: 0x9520941e ecx: 0x00000000 edx: 0x0000001d
edi: 0xa0612294 esi: 0x00000000 ebp: 0xbfffcf18 esp: 0xbfffced0
ss: 0x0000001f efl: 0x00010287 eip: 0x95209440 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x00000000
Binary Images:
0x1000 - 0x1fff +com.adobe.Reader 10.1.0 (10.1.0) <C103209A-BE79-55CF-8297-9635C3F28BFD> /Applications/Adobe Reader.app/Contents/MacOS/AdobeReader
0x6000 - 0x16f6ff7 +com.adobe.Acrobat.framework 10.1.0 (10.1.0) <B3A2F0C5-6AAF-C7F4-2D67-804B86FC7FAC> /Applications/Adobe Reader.app/Contents/Frameworks/Acrobat.framework/Versions/A/Acrobat
0x1920000 - 0x1a41fff +AdobeACE ??? (???) <8764F712-6333-8E08-EDF7-4414F1A9CE1C> /Applications/Adobe Reader.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
0x1a64000 - 0x2029feb +AdobeAGM ??? (???) <7A72C679-CC12-2C8A-717C-C595E294E688> /Applications/Adobe Reader.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
0x20dc000 - 0x20f9ff7 +AdobeBIB ??? (???) <83F5EE67-C9F9-DC7C-681B-F2EEA04DD6D1> /Applications/Adobe Reader.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
0x2100000 - 0x2424fe3 +com.adobe.CoolType AdobeCoolType 5.08.106.1 (5.08.106.1) <DFA9738F-6A52-52AC-4455-098271C8F0E1> /Applications/Adobe Reader.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
0x15300000 - 0x154f7feb +com.adobe.Acrobat.adm 10.1.0 (10.1.0) <8A8094B3-FEB9-ABF1-ED78-8B041CE5A4E1> /Applications/Adobe Reader.app/Contents/Frameworks/SPPlugins/AdobeADM.bundle/Contents/MacOS/AdobeADM
0x15630000 - 0x1568ffe7 +AcroSQLite ??? (???) <5C62F963-9742-B74F-CC84-E734E1DC7610> /Applications/Adobe Reader.app/Contents/Frameworks/AcroSQLite.framework/Versions/A/AcroSQLite
0x19a7f000 - 0x19aa3fe7 GLRendererFloat ??? (???) <0C6A1BCF-97F0-F7D6-C840-2991681BB67C> /System/Library/Frameworks/OpenGL.framework/Resources/GLRendererFloat.bundle/GLRendererFl oat
0x19adc000 - 0x19ae4ff7 com.apple.qldisplay.PDF 2.3 (327.6) <9026F23B-3D1B-DDC4-D863-A8A833FE2973> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.framework/V ersions/A/Resources/DisplayBundles/PDF.qldisplay/Contents/MacOS/PDF
0x19e60000 - 0x1a066feb +com.adobe.AcrobatPlugin.EScript 10.1.0 (10.1.0) <B30B6091-2C3D-897F-D860-A1D975AA0E3A> /Applications/Adobe Reader.app/Contents/Built-in/EScript.acroplugin/Contents/MacOS/EScript
0x1b6c2000 - 0x1b83afe7 GLEngine ??? (???) <0E1DF3E4-0EEE-9FD8-8F52-FFFCF0DF23A7> /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine
0x1b86c000 - 0x1bc6affb com.apple.ATIRadeonX2000GLDriver 1.6.26 (6.2.6) <496702B6-1B8D-0FCE-E3DB-707FFA7D5EE0> /System/Library/Extensions/ATIRadeonX2000GLDriver.bundle/Contents/MacOS/ATIRadeonX2000GLD river
0x1bc9a000 - 0x1bcf7fff +AdobeXMP ??? (???) <E3A59E8C-A514-8A4A-F965-E9C043C7AC96> /Applications/Adobe Reader.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP
0x1c861000 - 0x1c887ffb +AdobeBIBUtils ??? (???) <B9888BEE-A939-50E3-1CD3-3313AC14A073> /Applications/Adobe Reader.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils
0x1cc2f000 - 0x1d2bbff3 +com.adobe.AcrobatPlugin.Comments 10.1.0 (10.1.0) <60934D21-72D2-1CBD-064F-03C3F953B262> /Applications/Adobe Reader.app/Contents/Built-in/Comments.acroplugin/Contents/MacOS/Comments
0x8fe00000 - 0x8fe4162b dyld 132.1 (???) <28F0312C-0678-159E-34E2-9A4E3DEADB20> /usr/lib/dyld
0x90003000 - 0x9009bfe7 edu.mit.Kerberos 6.5.11 (6.5.11) <F36DB665-A88B-7F5B-6244-6A2E7FFFF668> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x9009c000 - 0x9014aff3 com.apple.ink.framework 1.3.3 (107) <57B54F6F-CE35-D546-C7EC-DBC5FDC79938> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/ A/Ink
0x9014b000 - 0x9032dfff com.apple.imageKit 2.0.3 (1.0) <B4DB05F7-01C5-35EE-7AB9-41BD9D63F075> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.framework/Vers ions/A/ImageKit
0x90484000 - 0x9049cff7 com.apple.CFOpenDirectory 10.6 (10.6) <F9AFC571-3539-6B46-ABF9-46DA2B608819> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpenDirectory. framework/Versions/A/CFOpenDirectory
0x9049d000 - 0x9049dff7 com.apple.Carbon 150 (152) <BD34A993-AF6F-10EE-ACDA-6D11E21A8F37> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x9049e000 - 0x904a0ff7 com.apple.securityhi 4.0 (36638) <38D36D4D-C798-6ACE-5FA8-5C001993AD6B> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Ve rsions/A/SecurityHI
0x904da000 - 0x904e4ffb com.apple.speech.recognition.framework 3.11.1 (3.11.1) <EC0E69C8-A121-70E8-43CF-E6FC4C7779EC> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.frame work/Versions/A/SpeechRecognition
0x904e5000 - 0x90582fe3 com.apple.LaunchServices 362.2 (362.2) <F3952CAB-322F-A12F-57AF-8B91B1D76DDE> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.fr amework/Versions/A/LaunchServices
0x90583000 - 0x905c7ff3 com.apple.coreui 2 (114) <29F8F1A4-1C96-6A0F-4CC2-9B85CF83209F> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x905c8000 - 0x9065afe7 com.apple.print.framework.PrintCore 6.3 (312.7) <7410D1B2-655D-68DA-D4B9-2C65747B6817> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore. framework/Versions/A/PrintCore
0x9067d000 - 0x90682ff7 com.apple.OpenDirectory 10.6 (10.6) <C1B46982-7D3B-3CC4-3BC2-3E4B595F0231> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
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0x97f7f000 - 0x97fd9fe7 com.apple.CorePDF 1.3 (1.3) <696ADD5F-C038-A63B-4732-82E4109379D7> /System/Library/PrivateFrameworks/CorePDF.framework/Versions/A/CorePDF
0x98020000 - 0x981fcfe7 libType1Scaler.dylib ??? (???) <CB930F73-3CD3-BF41-645B-470660F57FF6> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/Resources/libType1Scaler.dylib
0x981fd000 - 0x981fdff7 com.apple.CoreServices 44 (44) <51CFA89A-33DB-90ED-26A8-67D461718A4A> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x981fe000 - 0x982b4ffb libFontParser.dylib ??? (???) <D85C1840-0FA8-27A2-54B7-FF336099EBC0> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/Resources/libFontParser.dylib
0x982bf000 - 0x982e1fef com.apple.DirectoryService.Framework 3.6 (621.11) <CA979EAC-9537-43B6-CD69-C144ACB75E09> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryService
0x982e2000 - 0x982edff7 libGL.dylib ??? (???) <4425B9AA-B494-A336-EABB-6BBC9FF4EC4F> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x982ee000 - 0x98553feb com.apple.security 6.1.2 (55002) <7F00A51B-F22A-0EBC-A321-923472D686BD> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x985a2000 - 0x9864affb com.apple.QD 3.36 (???) <FA2785A4-BB69-DCB4-3BA3-7C89A82CAB41> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framewo rk/Versions/A/QD
0x9864b000 - 0x98691ff7 libauto.dylib ??? (???) <29422A70-87CF-10E2-CE59-FEE1234CFAAE> /usr/lib/libauto.dylib
0x98692000 - 0x986efff7 com.apple.framework.IOKit 2.0 (???) <A769737F-E0D6-FB06-29B4-915CF4F43420> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x986f0000 - 0x98751fe7 com.apple.CoreText 3.151.8 (???) <6F5D6C49-4693-B9B7-6612-832E8F155747> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.f ramework/Versions/A/CoreText
0x9877d000 - 0x987e1ffb com.apple.htmlrendering 72 (1.1.4) <4D451A35-FAB6-1288-71F6-F24A4B6E2371> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework /Versions/A/HTMLRendering
0x98857000 - 0x98857ff7 com.apple.quartzframework 1.5 (1.5) <4EE8095D-5E47-1EB6-3A8A-6ECE3BEC8647> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
0x9899a000 - 0x989affff com.apple.ImageCapture 6.0.2 (6.0.2) <E9F4B952-27A1-5BFC-CA8D-DADA055D30E9> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/ Versions/A/ImageCapture
0x989b0000 - 0x98bdbff3 com.apple.QuartzComposer 4.2 ({156.28}) <08AF01DC-110D-9443-3916-699DBDED0149> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzComposer.framewor k/Versions/A/QuartzComposer
0x98bdc000 - 0x98c25fe7 libTIFF.dylib ??? (???) <5CE284EC-F637-EDBB-FDB3-61E86407CBB8> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libTIFF.dylib
0x98c32000 - 0x98d3eff7 libGLProgrammability.dylib ??? (???) <2D172B4E-432F-D18E-EA99-3BD56DBE7649> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgrammability.dyl ib
0x98d6b000 - 0x98dacff7 libRIP.A.dylib 545.0.0 (compatibility 64.0.0) <95079B56-0B7B-F114-5C43-5220DBE0FBB1> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphi cs.framework/Versions/A/Resources/libRIP.A.dylib
0x98dee000 - 0x98eaafff com.apple.ColorSync 4.6.6 (4.6.6) <D00B95AE-2379-CB8E-B18C-FF5B66741C23> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync. framework/Versions/A/ColorSync
0x98eab000 - 0x98f25fff com.apple.audio.CoreAudio 3.2.6 (3.2.6) <F7C9B01D-45AD-948B-2D26-9736524C1A33> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x98fba000 - 0x98ffaff7 com.apple.ImageCaptureCore 1.0.4 (1.0.4) <CE815114-CEFA-4AF4-7365-7908428AB733> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCore
0x9906a000 - 0x9907efe7 libbsm.0.dylib ??? (???) <14CB053A-7C47-96DA-E415-0906BA1B78C9> /usr/lib/libbsm.0.dylib
0x9907f000 - 0x9908dff7 com.apple.opengl 1.6.12 (1.6.12) <81AEF74E-E33A-B021-9CDB-6199104105FF> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x9913f000 - 0x99149fe7 com.apple.audio.SoundManager 3.9.3 (3.9.3) <5F494955-7290-2D91-DA94-44B590191771> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/V ersions/A/CarbonSound
0x9914a000 - 0x99443fef com.apple.QuickTime 7.6.6 (1756.15) <C2567783-4EAC-6803-522B-D701B95C4DAE> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x99444000 - 0x9944afff com.apple.CommonPanels 1.2.4 (91) <2438AF5D-067B-B9FD-1248-2C9987F360BA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/ Versions/A/CommonPanels
0x9944b000 - 0x9949bff7 com.apple.framework.familycontrols 2.0.2 (2020) <C96C8A99-A40C-8B9C-1FBA-A0F46AC92F17> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyControls
0x9949c000 - 0x99517fff com.apple.AppleVAFramework 4.10.23 (4.10.23) <57B7C626-F344-AB15-8556-00425FA765DE> /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA
0x99518000 - 0x99556ff7 com.apple.QuickLookFramework 2.3 (327.6) <66955C29-0C99-D02C-DB18-4952AFB4E886> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
0x99557000 - 0x99576ff7 com.apple.CoreVideo 1.6.2 (45.6) <EB53CAA4-5EE2-C356-A954-5775F7DDD493> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x9957f000 - 0x9957fff7 com.apple.Accelerate.vecLib 3.6 (vecLib 3.6) <1DEC639C-173D-F808-DE0D-4070CC6F5BC7> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/vecLib
0x99580000 - 0x99a39ffb com.apple.VideoToolbox 0.484.20 (484.20) <E7B9F015-2569-43D7-5268-375ED937ECA5> /System/Library/PrivateFrameworks/VideoToolbox.framework/Versions/A/VideoToolbox
0x99a3a000 - 0x99a87feb com.apple.DirectoryService.PasswordServerFramework 6.1 (6.1) <136BFA48-D456-B677-3B5D-40A6946C3A09> /System/Library/PrivateFrameworks/PasswordServer.framework/Versions/A/PasswordServer
0x99ac0000 - 0x99acaff7 com.apple.HelpData 2.0.5 (34.1.1) <A9CF754F-B254-5D40-B8B5-F35414DFD875> /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/HelpData
0xffff0000 - 0xffff1fff libSystem.B.dylib ??? (???) <ADF8138B-2384-2FC0-CCBF-C4721B53568A> /usr/lib/libSystem.B.dylib
Model: iMac11,2, BootROM IM112.0057.B00, 2 processors, Intel Core i3, 3.06 GHz, 4 GB, SMC 1.64f5
Graphics: ATI Radeon HD 4670, ATI Radeon HD 4670, PCIe, 256 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 2.1.14.5
Bluetooth: Version 2.4.0f1, 2 service, 19 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Network Service: AirPort, AirPort, en1
Serial ATA Device: SAMSUNG HD502HJ, 465.76 GB
Serial ATA Device: OPTIARC DVD RW AD-5680H
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfd100000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd120000
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8502, 0xfd110000
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfa100000
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8215, 0xfa111000
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0xfa120000
Printing as image:
Process: AdobeReader [3814]
Path: /Applications/Adobe Reader.app/Contents/MacOS/AdobeReader
Identifier: com.adobe.Reader
Version: 10.1.0 (10.1.0)
Code Type: X86 (Native)
Parent Process: launchd [87]
Date/Time: 2011-06-18 22:29:49.584 -0500
OS Version: Mac OS X 10.6.7 (10J869)
Report Version: 6
Interval Since Last Report: 834604 sec
Crashes Since Last Report: 4
Per-App Interval Since Last Report: 534 sec
Per-App Crashes Since Last Report: 3
Anonymous UUID: A53C6811-1170-42FB-B252-FDD6EF1FC1AD
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 com.apple.CoreFoundation 0x95209440 CFURLCopyAbsoluteURL + 48
1 com.apple.CoreFoundation 0x95254624 _CFFindBundleResources + 740
2 com.apple.CoreFoundation 0x952510f3 CFBundleCopyResourceURL + 147
3 com.apple.CoreFoundation 0x95261526 CFBundleCopyLocalizedString + 694
4 ...e.print.framework.PrintCore 0x905e6fcd OpaquePMPaper::CreateLocalizedPaperName(OpaquePMPrinter*) + 355
5 ...e.print.framework.PrintCore 0x905e9e7a PMPaperCreateLocalizedName + 202
6 AdobeAGM 0x01c863d7 AGMTerminate + 1732436
7 AdobeAGM 0x01bd463b AGMTerminate + 1003960
8 AdobeAGM 0x01bd4bbe AGMTerminate + 1005371
9 AdobeAGM 0x01bd4dec AGMTerminate + 1005929
10 AdobeAGM 0x01c19a80 AGMTerminate + 1287677
11 AdobeAGM 0x01c0e729 AGMTerminate + 1241766
12 AdobeAGM 0x01c090a3 AGMTerminate + 1219616
13 AdobeAGM 0x01c00114 AGMTerminate + 1182865
14 AdobeAGM 0x01c00830 AGMTerminate + 1184685
15 AdobeAGM 0x01af9388 AGMTerminate + 106245
16 AdobeAGM 0x01af9bf2 AGMTerminate + 108399
17 com.adobe.Acrobat.framework 0x00d30066 AcroSecurityBailOutImpl + 11089619
18 com.adobe.Acrobat.framework 0x00ca1583 AcroSecurityBailOutImpl + 10505200
19 com.adobe.Acrobat.framework 0x00ca3230 AcroSecurityBailOutImpl + 10512541
20 com.adobe.Acrobat.framework 0x0028b82d RunAcrobatInBrowser + 151284
21 com.adobe.Acrobat.framework 0x0028bc47 RunAcrobatInBrowser + 152334
22 com.adobe.Acrobat.framework 0x0028bfe2 RunAcrobatInBrowser + 153257
23 com.adobe.Acrobat.framework 0x0028c0fe RunAcrobatInBrowser + 153541
24 com.adobe.Acrobat.framework 0x00505404 AcroSecurityBailOutImpl + 2525809
25 com.adobe.Acrobat.framework 0x004657cc AcroSecurityBailOutImpl + 1871417
26 com.adobe.Acrobat.framework 0x0067ee8b AcroSecurityBailOutImpl + 4072696
27 com.adobe.Acrobat.framework 0x004925d2 AcroSecurityBailOutImpl + 2055231
28 com.adobe.Acrobat.framework 0x00492718 AcroSecurityBailOutImpl + 2055557
29 com.adobe.Acrobat.framework 0x0088eaac AcroSecurityBailOutImpl + 6234393
30 com.adobe.Acrobat.framework 0x0088e85c AcroSecurityBailOutImpl + 6233801
31 com.adobe.Acrobat.framework 0x00242a4e RunAcrobat + 2291709
32 com.apple.AppKit 0x96c30c46 -[NSApplication sendAction:to:from:] + 112
33 com.apple.AppKit 0x96c30af9 -[NSMenuItem _corePerformAction] + 435
34 com.apple.AppKit 0x96c307eb -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 174
35 com.apple.AppKit 0x96c306da -[NSMenu performActionForItemAtIndex:] + 65
36 com.apple.AppKit 0x96c3068d -[NSMenu _internalPerformActionForItemAtIndex:] + 50
37 com.apple.AppKit 0x96c305f3 -[NSMenuItem _internalPerformActionThroughMenuIfPossible] + 97
38 com.apple.AppKit 0x96c30537 -[NSCarbonMenuImpl _carbonCommandProcessEvent:handlerCallRef:] + 336
39 com.apple.AppKit 0x96c24c61 NSSLMMenuEventHandler + 404
40 com.apple.HIToolbox 0x94884c2f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1567
41 com.apple.HIToolbox 0x94883ef6 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411
42 com.apple.HIToolbox 0x948a67f3 SendEventToEventTarget + 52
43 com.apple.HIToolbox 0x948d2e87 SendHICommandEvent(unsigned long, HICommand const*, unsigned long, unsigned long, unsigned char, void const*, OpaqueEventTargetRef*, OpaqueEventTargetRef*, OpaqueEventRef**) + 448
44 com.apple.HIToolbox 0x948f7b90 SendMenuCommandWithContextAndModifiers + 66
45 com.apple.HIToolbox 0x948f7b47 SendMenuItemSelectedEvent + 121
46 com.apple.HIToolbox 0x948f7a5d FinishMenuSelection(SelectionData*, MenuResult*, MenuResult*) + 152
47 com.apple.HIToolbox 0x948c7160 MenuSelectCore(MenuData*, Point, double, unsigned long, OpaqueMenuRef**, unsigned short*) + 454
48 com.apple.HIToolbox 0x948c68bb _HandleMenuSelection2 + 465
49 com.apple.HIToolbox 0x948c66d9 _HandleMenuSelection + 53
50 com.apple.AppKit 0x96c1e1a2 _NSHandleCarbonMenuEvent + 285
51 com.apple.AppKit 0x96bf2d3e _DPSNextEvent + 2304
52 com.apple.AppKit 0x96bf1fce -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 156
53 com.apple.AppKit 0x96bb4247 -[NSApplication run] + 821
54 com.adobe.Acrobat.framework 0x000149d5 RunAcrobat + 6020
55 com.adobe.Acrobat.framework 0x0001338d RunAcrobat + 316
56 com.adobe.Reader 0x00001e92 main + 94
57 com.adobe.Reader 0x00001e16 start + 54
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x95d97922 kevent + 10
1 libSystem.B.dylib 0x95d9803c _dispatch_mgr_invoke + 215
2 libSystem.B.dylib 0x95d974f9 _dispatch_queue_invoke + 163
3 libSystem.B.dylib 0x95d9729e _dispatch_worker_thread2 + 240
4 libSystem.B.dylib 0x95d96d21 _pthread_wqthread + 390
5 libSystem.B.dylib 0x95d96b66 start_wqthread + 30
Thread 2:
0 libSystem.B.dylib 0x95d9f046 __semwait_signal + 10
1 libSystem.B.dylib 0x95d9ed02 _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x95da0998 pthread_cond_wait$UNIX2003 + 73
3 ...ple.CoreServices.CarbonCore 0x90f8d48e TSWaitOnCondition + 126
4 ...ple.CoreServices.CarbonCore 0x90f78e15 TSWaitOnConditionTimedRelative + 202
5 ...ple.CoreServices.CarbonCore 0x90f747e3 MPWaitOnQueue + 250
6 AdobeACE 0x01922737 ACEInitialize + 3741
7 AdobeACE 0x019226ad ACEInitialize + 3603
8 ...ple.CoreServices.CarbonCore 0x90f587ca PrivateMPEntryPoint + 68
9 libSystem.B.dylib 0x95d9e7fd _pthread_start + 345
10 libSystem.B.dylib 0x95d9e682 thread_start + 34
Thread 3:
0 libSystem.B.dylib 0x95d9f046 __semwait_signal + 10
1 libSystem.B.dylib 0x95d9ed02 _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x95da0998 pthread_cond_wait$UNIX2003 + 73
3 ...ple.CoreServices.CarbonCore 0x90f8d48e TSWaitOnCondition + 126
4 ...ple.CoreServices.CarbonCore 0x90f78e15 TSWaitOnConditionTimedRelative + 202
5 ...ple.CoreServices.CarbonCore 0x90f747e3 MPWaitOnQueue + 250
6 AdobeACE 0x01922737 ACEInitialize + 3741
7 AdobeACE 0x019226ad ACEInitialize + 3603
8 ...ple.CoreServices.CarbonCore 0x90f587ca PrivateMPEntryPoint + 68
9 libSystem.B.dylib 0x95d9e7fd _pthread_start + 345
10 libSystem.B.dylib 0x95d9e682 thread_start + 34
Thread 4:
0 libSystem.B.dylib 0x95d9f046 __semwait_signal + 10
1 libSystem.B.dylib 0x95d9ed02 _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x95da0998 pthread_cond_wait$UNIX2003 + 73
3 ...ple.CoreServices.CarbonCore 0x90f8d48e TSWaitOnCondition + 126
4 ...ple.CoreServices.CarbonCore 0x90f78e15 TSWaitOnConditionTimedRelative + 202
5 ...ple.CoreServices.CarbonCore 0x90f747e3 MPWaitOnQueue + 250
6 AdobeACE 0x01922737 ACEInitialize + 3741
7 AdobeACE 0x019226ad ACEInitialize + 3603
8 ...ple.CoreServices.CarbonCore 0x90f587ca PrivateMPEntryPoint + 68
9 libSystem.B.dylib 0x95d9e7fd _pthread_start + 345
10 libSystem.B.dylib 0x95d9e682 thread_start + 34
Thread 5:
0 libSystem.B.dylib 0x95d9f046 __semwait_signal + 10
1 libSystem.B.dylib 0x95d9ed02 _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x95da0998 pthread_cond_wait$UNIX2003 + 73
3 AdobeAGM 0x01a6f79c AGMInitialize + 33770
4 AdobeAGM 0x01a6f6d6 AGMInitialize + 33572
5 AdobeAGM 0x01a6f231 AGMInitialize + 32383
6 libSystem.B.dylib 0x95d9e7fd _pthread_start + 345
7 libSystem.B.dylib 0x95d9e682 thread_start + 34
Thread 6:
0 libSystem.B.dylib 0x95d9f046 __semwait_signal + 10
1 libSystem.B.dylib 0x95d9ed02 _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x95da0998 pthread_cond_wait$UNIX2003 + 73
3 AdobeAGM 0x01a6f79c AGMInitialize + 33770
4 AdobeAGM 0x01a6f6d6 AGMInitialize + 33572
5 AdobeAGM 0x01a6f231 AGMInitialize + 32383
6 libSystem.B.dylib 0x95d9e7fd _pthread_start + 345
7 libSystem.B.dylib 0x95d9e682 thread_start + 34
Thread 7:
0 libSystem.B.dylib 0x95First of all, it is important to remember that "sometimes, things happen" to computers, and that a problem that you are experiencing may be a unique set of circumstances, and not necessarily a defect in the software.
1. Is your printer driver up-to-date? If you create another printer queue for a Generic PostScript Printer, does the problem still occur?
2. Create a brand new user account and test the problem there. If printing works, then the cause of the problem is something inside your original user account, like a preference file or a cache. Use a utility like Onyx to clear cache files and test removing any preference files in <user>/LibraryPreferences that seem relevant to printing. Remove the preference to the Desktop. If the problem persists, replace the preference file. If it goes away, trash it. Note that you may need to restart after removing a pref file.
3. Reset the Printing System. In System Preferences > Print & Fax, right click on the list of printers. There will be a menu command "Reset Printing System". Note that this will delete all your print queues, and you will need to add them again.
4. Is there a crash with every document? Try changing some of the print menu options. Any reason that you are printing as an image? Try not doing that.
5. There doesn't seem to be anything reported in the crash logs, but do you have any third-party software that runs at startup, or in the background? Very often these things can interfere with many processes. -
cant open pdf file ..it says....The adobe/acrobat reader that is running can not be used to view PDF files in a web browser. please exit adobe/acrobat reader and exit your web browser and try again
-> [[Troubleshooting extensions and themes]]
-> Clear Cookies & Cache
* https://support.mozilla.com/en-US/kb/Template:clearCookiesCache
-> [[How to clear the cache#w_clear-the-cache|Clear the Network Cache]]
'''Plugins Updates'''
Your Flash plugin is quite older. You need to update it.
* Adobe Flash Player 11.0.1.152 (3.59 MB)
* http://get.adobe.com/flashplayer/
Your Java plugin is quite older. You need to update it.
* Java Version 6 Update 29
* http://java.com/en/download/index.jsp
* [[Using the Java plugin with Firefox]]
-> Update All your Firefox Plugins
* https://www-dev.allizom.org/en-US/plugincheck/
* http://www.mozilla.com/en-US/plugincheck/
'''When Downloading Plugins Update setup files, Remove Checkmark from Downloading other Optional Softwares with your Plugins (e.g. Toolbars, McAfee, Google Chrome, etc.)'''
Check and tell if its working. -
Acrobat Reader 7, 8 & 9 + Outlook 2003 = Freezing
Hi guys,
Here's my issue:
A few of our users here use the "Attach to email..." option within Acrobat Reader after opening a PDF from an email within Outlook 2003 (why they refuse to just forward the damn e-mail, I do not know). Anyways, after typing into the e-mail, they hit "Send" and then both Outlook and Acrobat Reader freeze up. Now just to add to the fun, this happens intermittently. Sometimes twice a day, sometimes twenty.
Things I've tried:
- Reinstalling Acrobat Reader.
- Installing versions 7, 8 and 9 (uninstalling the previous one first of course)
- Reinstalling Outlook 2003.
- Reinstalling the entire Office 2003 package.
- Reconfiguring his Exchange settings (cached mode, etc)
Does anyone have any ideas? I see a number of people with this problem, but no real fix apart from the whole "Don't use Acrobat Reader, hurr" response. We do not have this luxury.
If an Adobe Rep sees this and can even give me an answer of "This is a current issue and it's being looked into.", that would be fine. I need to give these users something to get them off my back.
Cheers.You do not need Reader and Acrobat on the same system. Acrobat will do all that reader does.
If you have both installed on the same system, you should remove Reader using the Windows Install Cleanu Utitlity and repair Acrobat. If repairing Acrobat does not solve the problem, you remove Acrobat using the Windows Install Cleanu Utitlity and reinstall Acrobat.
Good luck. -
Problem reopening and/or refreshing PDF files using Acrobat Reader V. 8.0
I upgraded to Adobe Acrobat Reader V. 8.0 and have encountered problems refreshing PDF files in the Safari 2.0.4 browser when I am logged into the secure area for Value Line Publishing. Some of the PDF Files in this area can be opened and/or refreshed multiple times. Other PDF files in this area allow me to open them once. I cannot reopen those previously viewed files (or refresh the screen) -- after refreshing, the window changes to a blank white screen, and the files do not reopen.
I am perplexed because I do not have difficulty refreshing the PDF files (within Safari) using the native PDF viewer, I did not have problems refreshing files using Acrobat Reader V. 7.0 and I do not appear to have problems refreshing PDF files using Acrobat Reader V. 8.0 when I am outside the secure area or on other web sites.
I have replaced the Acrobat Reader plug-in, manually removed all remnants of previous versions of Acrobat Reader and reinstalled V. 8.0. and I also upgraded from Mac OS 10.4.8 to 10.4 9, all to no avail.
I can clear the Safari cache files as a temporary solution, but I encounter the same difficulties with the “problematic” files once they have been opened again.
I can also download the PDF files to my hard drive and refresh them multiple times within Safari and also using Acrobat Reader V. 8.0
The software personnel at Value Line Publishing have investigated their system and have referred me back to Apple. Has anyone heard of similar problems associated with Adobe Acrobat Reader V. 8.0 used in conjunction with Safari 2.0.4?
PowerBook G4 Mac OS X (10.3.9)Hi Rodney
Welcome to Apple Discussions
This sounds like one of those "oddities", contributed to by a few sources.
I can clear the Safari cache files as a temporary solution, but I encounter the same difficulties with the “problematic” files once they have been opened again.
Wondering if you disabled the Safari Cache would the refresh function work correctly? As a test you can disable the Safari Cache by Emptying the Cache first via the Safari menu, then Quit Safari. Now go to the Finder>Your User Library>Caches>Safari. Single click on the Safari folder, then Apple Key + I to open Info panel. There, check the "locked" box. This prevents further additions to the cache. The downside, you lose your ability to upload images etc. within Safari (my cache is disabled, so I use Firefox for the uploads).
Then restart Safari. Try the PDF from within Safari.
Post back -
Can't print from acrobat reader
I have a mac mini (2011) running lion. I have the latest version of Acrobat Reader installed. When viewing any pdf file, it works fine. However, if I click on the printer icon, nothing happens. Nothing goes to the print queue. Also, if I hit File>Print, the printer dialogue doesn't appear. Nothing happens at all.
I can print pdf files from Preview, just fine, so I know it's not a printer problem.
I've trashed and reinstalled Acrobat Reader, fixed permissions, rebooted and trashed the Adobe Application Support files from Library.
I'm stumped. I have to have Acrobat, as it's the only program that can open certain government forms. I can't "print as image" since I can't even get the printer dialogue to show up. I'm only having this issue on one machine, so I'm completely stumped.
HELP!"IF" You are using, OSX.4.11 Try locating , downloading, installing AppleJack (there currently isn't a version for Leopard or Snow Leopard). The to Run Restart holding down the Command-S keys. This put you in Single User Mode (Raw UNIX).
when a screen full of print scrolls through and your left with a Blink Cursor, Type applejack.
simply follow directions. go by the numbers follow them in order they are given.
Now items 3&4 you have to do once for your system, and once for each User Account (name you gave computer when setting up example you gave name as John Smith name for user account would be johnsmith).
Once completed (1-5) hit return then choose Reboot or Shutdown.
In your case choose r and then hit return.
when it restarts wait, a whole bunch of cache files were dumped. You may even see the "dreaded "Blue screen for a little bit, and bits and piece of the desktop will appear until completely rebuilt.
After rebuilt Try printing.
If that doesn't work. Report back and maybe someone else can come up with an idea. -
Cannot email pdf using Acrobat Reader XI v11.0.3 in Windows 8. No problem when using in ms vista. get "authentication error". Sometimes will get a very quick dialogue box showing the gmail login screen but then disappears. I use firefox and IE
Hi Rodney
Welcome to Apple Discussions
This sounds like one of those "oddities", contributed to by a few sources.
I can clear the Safari cache files as a temporary solution, but I encounter the same difficulties with the “problematic” files once they have been opened again.
Wondering if you disabled the Safari Cache would the refresh function work correctly? As a test you can disable the Safari Cache by Emptying the Cache first via the Safari menu, then Quit Safari. Now go to the Finder>Your User Library>Caches>Safari. Single click on the Safari folder, then Apple Key + I to open Info panel. There, check the "locked" box. This prevents further additions to the cache. The downside, you lose your ability to upload images etc. within Safari (my cache is disabled, so I use Firefox for the uploads).
Then restart Safari. Try the PDF from within Safari.
Post back -
nable to convert pdf to any other format. Tried cloud as well as acrobat reader. Reader error message "unable to contact service" and Cloud message "conversion error". I tried multiple pdf documents and checked security settings on all of them. Help Please!
Hi skydivingsnowman,
I'm sorry you're having such trouble using the ExportPDF service. What browser are you using?
Please try clearing your browser cache, or using a different browser (here's a list of supported browsers: http://www.adobe.com/acom/systemreqs/.
Please let me know if that works.
Best,
Sara -
Catch virus/trojan via Acrobat Reader
Is it possible to catch is virus via Acrobat Reader? I was goggling the stuff on the internet and suddenly something installed in the tray of my computer and the Windows Defender panicked. I checked the internet cache, and only interesting file I can find is a PDF file([link deleted by host]). By glancing at the file in notepad, it is possible to notice there are JavaScript entries in it.
Is JavaScript by default configured to run unsafe content? I would prefer non-script-enabled Adobe Reader since most of computer comes with it pre-installed.It's really real. I found the article on the worm Bloodhound.Exploit.288 ( http://www.symantec.com/security_response/writeup.jsp?docid=2009-121511-4614-99 and http://www.securityfocus.com/bid/37331). I think it was run via iframe or redirect, and Adobe Reader's browser integration let run the bad stuff without even asking me.
The Javascript execution in the PDF document is enabled by default -- "good job" Adobe. And guess what: Linux is affected too. :-(
So my recommendation to all: go to preferences, turn off Javascript and remove any browser integration now. :-) -
How can I uninstall adobe acrobat reader 10?
I just installed this program because I thought it was better than Preview! But it's ugly and slow and it takes more than 500MB of space! How can I remove it completely? I can't find the uninstaller! F@#k Adobe!
Hi John,
I used File Buddy to search for "reader" on my main drive. This is everything it returned that relates to the Acrobat Reader X:
/Applications/Adobe Reader.app
/Library/Application Support/Adobe/Help/en_US/Adobe Reader
/Library/Application Support/Adobe/Acrobat/com.adobe.Reader
/Users/retoucher/Library/Caches/com.adobe.Reader
/Users/retoucher/Library/Caches/com.adobe.Reader.ARM
/Users/retoucher/Library/Application Support/Expression Media/Plug-ins/Helper Applications/Adobe Reader
/Users/retoucher/Library/Receipts/com.adobe.Reader
/Users/retoucher/Library/Preferences/com.adobe.Reader_x86_9.0.plist
/Users/retoucher/Library/Logs/Adobe/Adobe Reader Updater.log
/Users/retoucher/Library/Preferences/com.adobe.Reader.plist
/private/var/root/Library (from old Mac)/Receipts/com.adobe.Reader
The only one that isn't readily accessible is the .plist file in the /private/var/... folder. But it's only 29Kb.
For the most part, Mac apps don't spread themselves as pervasively as they do in Windows. Larger apps like Photoshop (or the Adobe suites), Final Cut Studio, Quark, etc., tend to drop more stuff around the drive in the System or main Library folders. But for smaller apps, they tend to be the main app, a few things in the Application Support folders, and a preference file (or a few of them). -
We are getting the following error "there is a problem with adobe acrobat/reader. if it is running please exit and try again. (523.523)" and a gray screen appears (Image not viewable) with multiple users. We are using Adobe Reader XI (11.0.05) and (11.0.06). The current workaround is to log off the website and log back in. Once the user logs back in, the pdf will appear. However it occurs anywhere from 2-8 times in a day. Anyone else having this issue or know of another workaround? Any suggestion with how to fix? Please help!!
Hi Valerie,
Please let me know the version of Adobe Acrobat/Reader & operating system installed on your computer?
Also, try this:-
Launch Adobe Reader/Acrobat.
From the menu, choose Edit -> preferences -> General
Uncheck the option for "Enable Protected Mode at startup"
Restart the Adobe Reader and web browser.
Regards,
Aadesh -
Flasher Player should be listed as a plugin in tools for it to work?
'''Other items that need your attention'''
The information submitted with your question indicates that you have out of date plugins with known security and stability issues that should be updated. To see the plugins submitted with your question, click "More system details..." to the right of your original question post. You can also see your plugins from the Firefox menu, Tools > Add-ons > Plugins.
*Adobe Shockwave for Director Netscape plug-in, version 11.0
**Several security issues have been fixed since the version you are using
*Adobe PDF Plug-In For Firefox and Netscape 8.2.2
**'''Very old version'''; you seem to have missed the entire version 9 series
**New Adobe Reader X (version 10) with Protected Mode just released 2010-11-19
**See: http://www.securityweek.com/adobe-releases-acrobat-reader-x-protected-mode
*Next Generation Java Plug-in 1.6.0_19 for Mozilla browsers
**4 versions behind; several security issues have been fixed
#'''Check your plugin versions''': http://www.mozilla.com/en-US/plugincheck/
#*'''Note: plugin check page does not have information on all plugin versions'''
#'''Update Shockwave for Director'''
#*NOTE: this is not the same as Shockwave Flash; this installs the Shockwave Player.
#*Use Firefox to download and SAVE the installer to your hard drive from the link in the article below (Desktop is a good place so you can find it).
#*When the download is complete, exit Firefox (File > Exit)
#*locate and double-click in the installer you just downloaded, let the install complete.
#*Restart Firefox and check your plugins again.
#*'''<u>Download link and more information</u>''': http://support.mozilla.com/en-US/kb/Using+the+Shockwave+plugin+with+Firefox
#'''Update Adobe Reader (PDF plugin):'''
#*From within your existing Adobe Reader ('''<u>if you have it already installed</u>'''):
#**Open the Adobe Reader program from your Programs list
#**Click Help > Check for Updates
#**Follow the prompts for updating
#**If this method works for you, skip the "Download complete installer" section below and proceed to "After the installation" below
#*Download complete installer ('''if you do <u>NOT</u> have Adobe Reader installed'''):
#**Use the links below to avoid getting the troublesome "getplus" Adobe Download Manager and other "extras" you may not want
#**Use Firefox to download and SAVE the installer to your hard drive from the appropriate link below
#**Click "Save to File"; save to your Desktop (so you can find it)
#**After download completes, close Firefox
#**Click the installer you just downloaded and allow the install to continue
#***Note: Vista and Win7 users may need to right-click the installer and choose "Run as Administrator"
#**'''<u>Download link</u>''': ftp://ftp.adobe.com/pub/adobe/reader/
#***Choose your OS
#***Choose the latest #.x version (example 9.x, for version 9)
#***Choose the highest number version listed
#****NOTE: 10.x is the new Adobe Reader X (Windows and Mac only as of this posting)
#***Choose your language
#***Download the file, SAVE it to your hard drive, when complete, close Firefox, click on the installer you just downloaded and let it install.
#***Windows: choose the .exe file; Mac: choose the .dmg file
#*Using either of the links below will force you to install the "getPlus" Adobe Download Manager. Also be sure to uncheck the McAfee Scanner if you do not want the link forcibly installed on your desktop
#**''<u>Also see Download link</u>''': http://get.adobe.com/reader/otherversions/
#**Also see: https://support.mozilla.com/en-US/kb/Using+the+Adobe+Reader+plugin+with+Firefox (do not use the link on this page for downloading; you may get the troublesome "getplus" Adobe Download Manager (Adobe DLM) and other "extras")
#*After the installation, start Firefox and check your version again.
#'''Update the [[Java]] plugin''' to the latest version.
#*Download site: http://www.oracle.com/technetwork/java/javase/downloads/index.html (Java Platform: Download JRE)
#*Also see "Manual Update" in this article: http://support.mozilla.com/en-US/kb/Using+the+Java+plugin+with+Firefox#Updates
#* Removing old versions (if needed): http://www.java.com/en/download/faq/remove_olderversions.xml
#* Remove multiple Java Console extensions (if needed): http://kb.mozillazine.org
#*Java Test: http://www.java.com/en/download/help/testvm.xml
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