CAD Agent Email stuck in loading

Hello,
We have configured Global Settings for Agent Email functionality, created an email CSQ, associated a Skill with it and assigned that skill to an agent.
When testing Agent Email from a Windows XP box with IE 8 and JRE 1.6.20, everything works like a charm.
From a Windows 7 box with IE 9  and JRE 1.6.20, the Agent Email in CAD stays stuck in loading with an Email Log Out status at the bottom.
Anybody has any insight?
Thanks in advance,
Paulo Silva

Hi Paulo,
Be sure that the correct version of Java is installed on the agent  PC, the best way to complete this is to uninstall all Java versions from  the agent PC, then load CAD and allow CAD to download the version it  needs to work correctly, Java 1.6.0 update 17. Then configure Java for  CAD per the following guide, page 76
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/installation/guide/cad85ccxig-cm.pdf
As you have mentioned on windows XP with IE 8 and JRE 1.6.20 works fine, can you please try
IE 8 and JRE 1.6.20 on Windows 7 and check.
Hope it helps.
Anand
Please rate helpful posts!!

Similar Messages

  • UCCX 8 agent Email stuck in outbox

    Hi,
    I have UCCX 8 version 8.0.2.1100 new installation.  The UCCX 8 can't send emails trough Exchange 2007. When you login to windows PC with the same credentials used by UCCX  and open outlook you can see all messages stuck in the outbox. This happens to auto responses and email responses send from agents.
    I have UCCX 7 with different login to this same Exchange server setup identically that works correctly.
    Thanks for any help and suggestions ,
    Robert

    I did get this resolved. The Exchange Connector properties had to be adjusted
    Under the Authentication Tab only "Basic Authentication" had to be selected.
    See the 2 attached screen shots of my settings.
    Hope this helps.
    Robert

  • UCCX email queue stuck in "loading"

    I just created a new email queue and added it to a test agent and when the agent logs in to CAD the tab for the email queue says "Loading" but it never loads. The phone queue for the test user works normally. IMAP is enabled on Exchange and the service has been restarted.
    Using:
    Exchange 2013
    UCCX version: 10.5.1.10000-24
    CUCM version: 10.5.2.10000-5
    I am able to telnet to the Exchange server on port 143 with the username/password configured on CDA.
    Using Windows 7 and Java 7u51. Tried deleting Java and opened the client and had CAD download the Java version it needed.
    Any suggestions would be appreciated.
    Thanks

    The Cisco CAD Troubleshooting Guide for Cisco Unified Contact Center Express, Release 10.5 covers this on page 101.
    Problem Agent E-Mail does not work. The Agent E-Mail applet displays a “Loading...” animation that never completes. If you turn on the Java Console with Tracing, Logging, and Applet life cycle exceptions enabled, you can see the following message during Agent E-Mail start up:
    security: LiveConnect (JavaScript) blocked due to security settings.
    Cause. With Java 7 Update 25, Oracle introduced a feature that blocks LiveConnect when the user’s JRE does not meet the JRE security baseline. The security baseline is published by Oracle and updated as security vulnerabilities are fixed in newer JRE updates. When the Agent E-Mail applet starts, the JRE checks this security baseline. If the required JRE is higher than the JRE version the user is currently running, or if the security baseline cannot be found and the current JRE is expired, Agent E-Mail no longer works.
    Solution JRE 1.7 Update 45 is no longer supported due to Oracle changing the security baseline. You must update to JRE 1.7 Update 51 or later. Future JRE updates might render Agent E-Mail unusable due to the LiveConnect blocking feature and the security baseline. If this is the case, you must perform one of the following workarounds:
    ■ Update each user’s JRE version to meet the security baseline.
    ■ Move the security slider of each user’s Java Control Panel to a
    setting lower than High
    ■ Add Cisco Agent Desktop to the Exception Site List. For more information, refer to the following Oracle documentation:
    http://docs.oracle.com/javase/7/docs/technotes/guides/jweb/ex ception_site_list.html
    ■ Create a Deployment Rule Set (DRS) and distribute it throughout the contact center. For more information on how to create and distribute your own DRS, refer to the following Oracle documentation:
    http://docs.oracle.com/javase/7/docs/technotes/guides/jweb/de ployment_flow.html#rules

  • UCCX 7 agent email in Windows 7

    Hi everyone,
    I have an email CSQ set up and working for agents using Windows XP machines. We are moving to Windows 7, and in testing, I have gotten CAD working fine for voice contacts, but I can't seem to get agent email in CAD to work with Win7.
    I have the correct version of Java installed (1.5.14), and when I start CAD, the email tab acts like it is loading the java app, and says "Please select an E-mail" but the email ready and not ready buttons remain grayed out. I have tried running CAD in XP compatibility mode, but there is no change. CAD log files say "ERROR DAGT3024 Unable to start EEM client controller."
    I realize that CAD is not officially supported in Win7 for UCCX 7. I have read other posts that said that they got CAD to "work fine" in Win7, and for all the voice contacts, this is true for me too, but not for email. Has anyone gotten agent email to work in Win7 with UCCX 7? If so, how? Any ideas (besides upgrading to UCCX 8)?
    Jon

    Yes, you need to enable IMAP on Exchange, and you need to give the user account the IMAP feature access.  Use these sample steps to validate that you setup IMAP for your account correctly.
    > telnet host.domain.com 143x login username passwordx list "" "*"x status inbox (messages)x select inboxx fetch 1 fullx fetch 1 rfc822.headerx fetch 1 rfc822.textx logout
    Use these steps to confirm your SMTP config (Google Base64 encoding to encode your username and password online):
    > telnet host.domain.com 25ehloauth loginmail from:[email protected] to:[email protected]: Your Subject LineThe body of your e-mail message goes here.You can include multi-line messages by pressing the ENTER key.When you are finished type the "." on a line by itself, followed by theENTER key.Thanks!.quit

  • UCCX 10.5 Agent Email - Agents cant send emails with attachment sizes over 50KB

    Hi,
    We have been trying to get the Agent Email functionality working in UCCX 10.5 for quite a while now. Everything seems to work other than when an agent attempts to add an attachment over 50KB in size. If under 50K, the attachment and email sends  just fine. If it's over 50KB and the agent clicks Send, CAD just sits there saying "Sending..." and it never goes through. 
    I've had the Exchange administrator look through Exchange and validate that the Cisco instructions/requirements were put into place. We can't seem to find anything on the Exchange side. 
    Thoughts?

    I managed to fix the issue with the help of this post
    https://supportforums.cisco.com/docs/DOC-17854
    Regards
    shameer

  • UCCE 7.5.8 with CAD Agents sitting in India

    Hi all,
    I've got a scenario and am looking for some inputs.
    I've got a centralized CUCM 7.1.3 with UCCE 7.5.8 and CAD 7.5.8. Today I only phones at our India office and all is working perfectly fine with no issues. I am looking into having CAD agents sitting at this office connecting UCCE environment back in California. I've done some testings with CAD agent installed in India and so far all is looking good. It takes about 60-80 seconds from the CAD login screen to completely login to CAD.My concern is the round-trip delay between Ca and India, it's about 290-300ms round-trip.
    Questions:
    Has anyone successfully deployed this type of scenario ? please share your experience !!!
    Has anyone used WAAS to help accelerate CAD login process ?
    Thanks in advance !!! and I appreciate any inputs/suggestions
    D.

    [email protected] you know if CAD supervisor can monitor agent using CTIOS desktop ?
    Here is your answer I hope it is useful for you .
    UCCE 8.5 SRND page 198
    Support for Mix of CAD and CTI OS Agents on the Same PG
    Unified CCE deployments can support a mix of CAD and CTI OS agents on the same PG. If a mix is deployed, the sizing limitations of CAD apply.
    Note that Cisco Supervisor Desktop (CSD) can monitor only CAD agents, and the CTI OS supervisor application can monitor only CTI OS agents.
    Cisco Agent Desktop, Supervisor Desktop, and CTI OS cannot co-exist with Cisco CallManager PG; the configuration of agents and supervisors must be kept separate. Cisco Supervisor Desktop cannot be used to monitor a CTI OS agent desktop, nor can a CTI OS supervisor monitor a Cisco Agent Desktop agent.
    http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/srnd/5x_6x/c5desktp.html
    Regards
    Irfan Tariq

  • Agent EMail not downloading the mail-IPCCX

    IPCCX-7.0(1)SR05_Build504
    I have configured the system but still i am unable to retrieve the mail.
    I can see the mail in the toolbar. The email status bar shows- Draft.
    When i click on the email it shows downloading email, but nothing appears on the Agent Email window.
    I have reinstalled the software and update also happened.
    No idea why the mail is not getting downloaded.
    Regards,
    Sandeep

    Hi,
    Thanks for the reply..
    After reinstalling the CAD its showing the state of Email ready and not ready but i cannot change the status ;(
    Before, atleast i could change the status and email was showing in the status bar.
    Regards,
    Sandeep

  • Exchange 2013 issues - (new send email Stuck in Drafts not send)

    Exchange 2013 issues - (new send email Stuck in Drafts folder not send)

    I am also having this issue.
    server 2012 VM with exchange 2013. plenty of resources, more than recommended so cannot be a BAck Pressure issue especially as no clients are connected yet.
    In the early stages of setup and testing, mail sent to other mailboxes worked fine in outlook 2007 and OWA but after a few issue that developed and are now resolved, any e-mail send within outlook or OWA just goes straight into the drafts folder.
    I tried, DNS setting changes under roles, on the server, on DNS server, MX DNS records, increased resources, looked at received connectors, changed and even deleted send connectors as this is not required for internal mail. Tried changing authentication
    types but then outlook won't connect to, staying with Basic Auth.
    Have not been able to test inbound e-mail as this is going to replace a production server and is not ready, although I could probably simulate a route from another server and push e-mail to it. Will try tomorrow.
    I have spent about 20 hours trying to figure this out and made probably 40 changes. Change, test, rollback etc. Been searching through loads of forums and technet sites all with no help.
    All services are started, server has been rebooted several times.
    It is also an AD server and has both Exchange roles installed. There is no reason why it should not work. This is so frustrating, we don't have these issues with the now end of life Scalix, or MDaemon or Zimbra. Pity the client wanted a Microsoft solution.
    To be honest there are not a lot of things that cannot be changed in ECP although there is more under exchange powershell however I am not familiar with all the commands yet. I have resorted to watching training videos even though I am a seasoned IT Pro, although
    not so much with exchange it seems.
    I have seen many people have this issue on Exchange 2007, 2010 and 2013. Someone must know how to resolve this or find a work around?
    So far I have an expensive solution the client has purchased that I cannot get running properly.
    Aside from this issue, I really like the new Server 2012 and new Hyper-V.
    I was about to install Exchange Server 2013 on a physical machine due to this f#ckin' issue. But a post for the DNS change has saved my life:
    http://social.technet.microsoft.com/Forums/en-US/exchangeserverpreview/thread/04c0147b-f4e3-4041-a566-310854e71068/ (rafael9908's answer)
    And thanks Jesper Bernle for excellent info provided by your link.

  • Agent Email arrival IPC Action ?

    Hi there,
    Can anyone tell me if an IPC Action can be invoked when an email is received in the CAD Desktop (premium level) Agent Email tab?
    I can see examples for configuring IPC Actions for new call arrival and Agent State changes, but what about email?
    If email IPC Actions are implemented, then what fields are made available to the IPC Actions (sent over the UDP socket)?
    Thanks!
    James

    Hi James
    Not supported I'm afraid. See page 93 here for the massive list of available workflow settings:
    http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_6/user/guide/cadx106-desktop-admin-user-guide.pdf
    There are none basically. 
    Aaron

  • Stuck on loading database performance tab

    Hello all,
    We have a 10.2.0.5 Grid Control on Solaris monitoring oracle 10g RAC on Solaris SPARC.
    After successfully logging in to the target database via
    Grid Cotrol -> Targets -> Databases -> <DB> -> Performance Page
    The performance page would get stuck on loading forever.
    Other database tabs such as Server, Availability and Schema are functioning normal.
    Any help would be greatly appreciated.

    yes we do have the correct license for the performance diagnostic tool. it works on other databases but not on this particular one. here's some of the errors we're seeing from the agent log:
    2009-12-01 04:40:13,405 Thread-542 ERROR recvlets: Error setting threshold for m
    etric wait_sess_cls, target evt1.prod.evite.com oracle_database
    2009-12-01 04:40:13,405 Thread-542 ERROR recvlets: Tried to set threshold on met
    ric wait_sess_cls, target evt1.prod.evite.com oracle_database,
    for uninitialized recvlet AQMetrics
    2009-12-01 04:40:13,406 Thread-542 ERROR recvlets: Error setting threshold for m
    etric wait_sess_cls, target evt1.prod.evite.com oracle_database
    2009-12-01 04:40:13,406 Thread-542 ERROR recvlets: Tried to set threshold on met
    ric wait_sess_cls, target evt1.prod.evite.com oracle_database,
    for uninitialized recvlet AQMetrics
    Thanks.

  • Unable to boot Z10, stuck on loading screen at 99% after a few hours.

    Hi, I am unable to boot Z10, stuck on loading screen at 99% after a few hours. I did not try to update, nor load any other OS versions.  Running a Bell Canada 10.1.  Tried to pull battery, leave phone boot for 5 hours, still stuck on 99%.  I tried plugging it in BB Link and computer will not recognize it.

    dazedandconfused wrote:
    Every option Im seeing is telling me Im going to lose my data... is this true? I know with other phones ppl are able to mount the device as if it were a hard drive and pull content from it... is this not possible with the Z10? Thanks...
    I understand you are frustrated and seeking solutions, but please don't double and triple post your inquiry.
    I've answered your thread already, here: 
    Re: Z10 stuck on loading logo on starting up
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • New Icloud Terms and Conditions window pops up every time I try to check my email, or when I open setting. My email doesn't load because of this, so I haven't been able to check my email for months.

    'New Icloud Terms and Conditions' window pops up every time I try to check my email, or when I open setting. My email doesn't load because of this, so I haven't been able to check my email for months. When I click, 'view terms' it takes me to my Icloud section in settings, but the terms don't pop up. I plugged it into my iTunes to see if it would pop up, but that didn't work either. My phone is updated, and I'm pretty sure I already accepted the new terms and conditions on the last update a few months back.

    Hi munaxnight,
    If you are having issues with your iPhone continuing to ask you to accept terms and conditions, you may want to try some things to troubleshoot.
    First, quit all running applications and test again -
    Force an app to close in iOS
    Next, I would try restarting and if needed resetting the iPhone -
    Restart or reset your iPhone, iPad, or iPod touch
    If the issue is still present, you may want to restore the iPhone as a new device -
    How to erase your iOS device and then set it up as a new device or restore it from backups
    Thanks for using Apple Support Communities.
    Best,
    Brett L  

  • Game center stuck on loading mode

    Game Center is stuck on loading mode. Bought Jenga app and now can't play app because Game Center won't load.

    Recently i've found the solution to this problem. Go to Settings, General, Reset and choose Reset network settings. And bingo!

  • Agent email help - buttons greyed out at one location

    The setup:  Two call centers.  One in NC and one in CA.
    The one in NC, which is where the call center servers are, has no issues with email buttons becoming active.
    The one in CA, every morning when the agents login the email buttons will not become active unless the users do the following workaround
    Start agent.
    Run and IE url that was given to me by Cisco.  http://<ipaddress of ccx server/EemUi/index.jsp?port=59015
    This will force Java to start and have the java icon appear in the system tray.
    Email buttons become active
    Close IE window (which make email buttons grey out again)
    close and restart agent
    Email buttons work.
    I only have this issue in the CA office.
    I had them ship a desktop to me in the NC office.  I connected it and did NOT have an issue.  Everything works perfectly here.
    Is the issue tied to the distance?  Is there some java time out setting I can tweek to make this work.
    I didn't have this problem with 8.5 su 2.... it happened after the update to su 3
    Anyone seen this?  Cisco has no answer.

    I bounced this around the office to get some ideas.  One question - how long is the CA office waiting for the email buttons to become active?  That is, setting the workaround aside, if they wait long enough, do the Agent E-Mail buttons ever become active?    The thinking is that could be a factor as the entire applet is around 40 MB. If connection speed isn't great it could take a while to download which would explain the scenario.
    Tom

  • How to remove 1797 emails. stuck in inbox.  but not showing anymore - and i have the same problem wit the sent.  please help

    how to remove 1797 emails. stuck in inbox.  but not showing anymore - and i have the same problem wit the sent.  please help

    This is a user supported frum, so making threats really doesn't help, besides which it's not like any of us can really make a dent in Toshiba's bottom line despite how many people we think we can influence. Unless those people were standing in line to buy a Toshiba product cash in hand, and you pulled them out, it really doesn't add up for them.
    At this point it would probably be better for you to use the 800 number. Have all your e-mails ready to forward, if needed, to whoever you end up talking to. Don;t let them off the hook. An hour on the phone is much better than weeks passing e-mails through a support site. Also contest the charge with your bank or credit card.

Maybe you are looking for