CAD agent http query delay
Hi ,
we are using a http query from agent ( CAD ) desktop to get the customer information on to the CAD agent desktop , we are using the ANI from the call and query the DB using the http query
please advice
Regards
Purna
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I've got a scenario and am looking for some inputs.
I've got a centralized CUCM 7.1.3 with UCCE 7.5.8 and CAD 7.5.8. Today I only phones at our India office and all is working perfectly fine with no issues. I am looking into having CAD agents sitting at this office connecting UCCE environment back in California. I've done some testings with CAD agent installed in India and so far all is looking good. It takes about 60-80 seconds from the CAD login screen to completely login to CAD.My concern is the round-trip delay between Ca and India, it's about 290-300ms round-trip.
Questions:
Has anyone successfully deployed this type of scenario ? please share your experience !!!
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D.[email protected] you know if CAD supervisor can monitor agent using CTIOS desktop ?
Here is your answer I hope it is useful for you .
UCCE 8.5 SRND page 198
Support for Mix of CAD and CTI OS Agents on the Same PG
Unified CCE deployments can support a mix of CAD and CTI OS agents on the same PG. If a mix is deployed, the sizing limitations of CAD apply.
Note that Cisco Supervisor Desktop (CSD) can monitor only CAD agents, and the CTI OS supervisor application can monitor only CTI OS agents.
Cisco Agent Desktop, Supervisor Desktop, and CTI OS cannot co-exist with Cisco CallManager PG; the configuration of agents and supervisors must be kept separate. Cisco Supervisor Desktop cannot be used to monitor a CTI OS agent desktop, nor can a CTI OS supervisor monitor a Cisco Agent Desktop agent.
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/srnd/5x_6x/c5desktp.html
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Hi all, hope everyone is well.
I am running a UCCE 7.5.8 environment with CAD 7.5.8 and CUCM 7.1.3 I am having some CAD agent suddenly unable to login to CAD due the following error "An unknow failure was receved from the Cisco Unified Communication Manager. You may have entered an incorrect ID, password, or extension. Verify your entries are correct and try again."
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DannyHi,
yes, unfortunately, I have seen this many times working with the ICM 7.x or 7.5.x release train. Always talked to TAC, always installed an ES, but somehow, mystically, the problem went away when upgraded to ICM 8.0(x).
Looks like a design flaw.
Did you talk to TAC yet?
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Has anyone seen this yet?
Thank you!
Dave -
I had posted this question earlier in PI forum and it was suggested that I could use ABAP Webdynpro .
My requirement is to use execute a dynamic http query string and process the Output file that is returned. I would like to know if this would be feasible from ABAP web dynpro (we have ecc 6.0) ?Hi,
can you tell what File Format you need to process,,,
As it is easy to call dynamic query-string using "OPEN_WINDOW "URL using Webdynpro .. -
Coldfusion Query Delay Problem
Folks we are having some intermittent problems with our
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SELECT statements only, no updating of the database is done. The
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The problem we are having is as follows.
When the user opens the app for the 1st time a query is run
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often the time taken is 0ms we also see 16ms and 31ms. The query
returns
1 row with 1 field in it to size of data returned is not an
issue.
Occasionally we get this query reportedly taking between 5
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We turned on some logging at the Oracle end and this reported
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Our next port of call was the network. We have sniffed
packets between the coldfusion server and the oracle server.
We managed to trap one of the requests where the response
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Completed in millseconds.
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The delay time is never the same and can range from a couple
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occur at is not uniform.
The server is busiest between 0800 and 1700. But this server
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We have tuned all our queries and cached them as best we can.
However i'm not sure how much this helps as we get delays on
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We are currently upgrading one of our servers to CF8 using
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If anyone has previous experience of this or knows of
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Spec of what we are running is as below :
Windows 2003 Server
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> of 17 seconds (delay times vary)..... it's this query
Do you mind elaborating here?
It kind of appears as if there are two requests.
Meaning, is it just as correct to state it this way:
2. Oracle -> Coldfusion. Acknowledged, Yes what is it?
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3. Coldfusion -> Oracle Acknowledged. it's this query.
delay of 17 seconds (delay times vary)
4. Oracle -> Coldfusion. Here are your results. completed
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If this is how it happened, then I would guess that
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2. Oracle -> Coldfusion. Acknowledged, Yes what is it?
Completed in milliseconds.
3. Coldfusion -> Oracle Acknowledged. Completed in ???
4. Coldfusion -> Oracle it's this query. Completed in ???
5. Oracle -> Coldfusion. Here are your results. completed
in milliseconds
If this is how it happened, then I would think you
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Cisco CAD agent automatically login to 3rd party web application
I am aware that Cisco UCCX CAD agents have the ability to launch a web application by configuring the web page within the UCCX Desktop Administrator. This is an excellent feature; however, I need to automate the login to the web application using CAD as well. Is there a way have CAD launch the application and push the user credentials required to login to the application as well once the agent logs into CAD?
This can be configured in CDA as either voice contact workflow or agent management workflow.
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Hi,
We are planning to deploy UCCE componenets on main site and Voice Gateway plus CAD Agents/Supervisor at branch site. in case of CAD desktop monitoring option there will be two rtp streams from branch to CAD server or that would be point to point agent to supervisor?
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From UCCE SRND page 178.
MAR -
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I have tried to reset all stats in the RTMT, all stats clear for all other agents except this agent.
Is there a way to clear the call log from the CAD? This is effecting reports supervisors are gathering for call log data.
Any advice would be appreciated.Certainly something to try, but I don't see why that would make a difference in an inability to log out. I have many customers who only use the default workflow and haven't seen any of them with this issue previously.
Are you guessing here, or have you actually seen that resolve similar problems? -
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Cisco Unified CCX Administration System version: 8.5.1.10000-37 -virtualised Esxi 5.0 - Stand alone server - Users on CUCM by LDAPYou are running the baseline version of UCCX 8.5(1) which is a bad idea. There were several nasty bugs in the original 8.5 release. Install 8.5(1)SU4 (8.5.1.11004-25), update the CAD clients and try again. Also check for any firewalls between your phones/CAD and the UCCX server.
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UCCX version 10.5.1.10000-24
CAD agent can log in, go ready/not ready just fine. But when agent hits the logout button, it fails.
CAD logs shows logout failure as below. Trying to figure out why agent can't log out and how to fix it.
2015-01-08 16:37:42:747 DEBUG [0x2fdc] Configuration.cpp[978] GetLocalConfigPath: CC0978 Local Path: C:\Program Files (x86)\Cisco\Desktop\
2015-01-08 16:37:42:747 DEBUG [0x2fdc] MainFrm.cpp[1265] CMainFrame::ACDLoginLogout: MF1265 User clicked ACD LOGIN/LOGOUT button
2015-01-08 16:37:42:748 DEBUG [0x2fdc] MainFrm.cpp[1390] CMainFrame::ACDLoginLogout: MF1390 User clicked ACD LOGOUT button
2015-01-08 16:37:42:748 DEBUG [0x2fdc] AgentStateManager.cpp[1125] CAgentStateManager::SetReasonCode: Begin.
2015-01-08 16:37:42:748 DEBUG [0x2fdc] AgentStateManager.cpp[1125] CAgentStateManager::SetReasonCode: End.
2015-01-08 16:37:42:748 DEBUG [0x2fdc] AgentStateManager.cpp[155] CAgentStateManager::HandleRequest: Begin handling agent state change request. Use <PromptedReasonCode=0> to SetAgentState.
2015-01-08 16:37:42:748 DEBUG [0x2fdc] CJToolbars.cpp[679] CCJMainToolBars::CheckButton: set check for <Login> to true
2015-01-08 16:37:42:748 DEBUG [0x2fdc] PhoneDev.cpp[506] SetAgentState: Begin. Set Agent State AS_LOGOUT , Invoked ID 9, AgentID joeb, DeviceID 7004, PeripheralID 1, reasonCode 0, ForcedFlag 0
2015-01-08 16:37:42:750 DEBUG [0x2fdc] PhoneDev.cpp[586] SetAgentState: Set Agent state to AS_LOGOUT NOT successful
2015-01-08 16:37:42:750 DEBUG [0x2fdc] PhoneDev.cpp[506] SetAgentState: End.
2015-01-08 16:37:42:750 DEBUG [0x2fdc] AgentStateManager.cpp[200] CAgentStateManager::HandleRequest: ASM0200 The agent state change succeeded
2015-01-08 16:37:42:750 DEBUG [0x2fdc] CJToolbars.cpp[679] CCJMainToolBars::CheckButton: set check for <Login> to false
2015-01-08 16:37:42:750 DEBUG [0x2fdc] AgentStateManager.cpp[260] CAgentStateManager::HandleRequest: ASM0260 End handling agent state change requestCertainly something to try, but I don't see why that would make a difference in an inability to log out. I have many customers who only use the default workflow and haven't seen any of them with this issue previously.
Are you guessing here, or have you actually seen that resolve similar problems? -
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But I don't know how can I call the queries from the other project if the files are in the main project.Hi OzkarLeo,
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https://msdn.microsoft.com/en-us/library/windows/apps/xaml/Hh977056(v=win.10).aspx. If you need scheduled query when app is active in foreground, then it’s no need to use background task.
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Make CAD agents to go ready state upon login
hi all,
hope someone can help. running uccx 8.0. when agents log into CAD, it always put them in not ready state. is there a way to make them go ready right away upon login.
thanks
vijayHi Vijay,
Agent State Action
An Agent State action enables you to select an agent state to associate with an event.
Agent State actions can be associated only with Answered and Dropped events. The
only valid agent states are Login, Logout, Ready, Not Ready, and Work.
To set up an Agent State action:
1.Set up a new action. See “Adding a New Action” on page 98. The Select Action window appears.
2.Select the Agent State tab, and then click New. The Agent State Action Setup box appears (Figure 49).
3.Enter a name for the action, select the agent state control from the drop-down list, and then click OK
Please refer the CDA guide for more information,
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/user/guide/cda85ccxug-cm.pdf
Hope this helps.
Anand
Please rate helpful posts by clicking on the stars below the right answers !! -
UCCX 8.5.1.11002-22 CAD Agent & Supervisor Errors on Windows 7 PC
We recently upgraded to UCCX 8.5.1.11002-22. We subsequently upgraded all CAD to 8.5 too. Everything was fine for 3 weeks but this morning two Windows 7 systems were not getting logged in.
On launching 'Unable to download file could not open destination file for writing' message box appeared. It then when on to say ' A licencing error has occured please try again in 5 mins. Then it shutdown. All our other systems running on XP are fine.
In the agent log there is a message DESK3113 Unknown exception in releasing licences.
I reinstalled the supervisor and agent with the same results. I also resynched directory services through Cisco Desktop Administrator.
After a while on one of the failing systems I could get into agent although the 'Unable to download file' error box still pops up. The only otehr thing i did on this system was install the Cisco Desktop Administrator and on opening 1st thime that gave same error but then opened thereafter.
We recently had a HA installed but agents were working fine after this so not sure if it could be related.
I have attached the agent and supervisor logs and debug files.
Any ideas would be appreciated.Hi Barry,
On this Windows 7 pc, is CAD able to login ? atleast with one UCCX ip ?
Check the LDAP hostname\ip address in the Registry key for this CAD clinet, and see if it is pointing to correct IP addresses.
Could you please make sure that the mastership for all the services are running from the UCCX node1 (publisher).
And also the supported clients for the CAD's are
Win XP Professional SP2 (Please check Tech Tips & Release Notes)
Win XP Professional SP3
(Please check Tech Tips & Release Notes)
Win Vista (Ultimate, Enterprise, and Business)
Windows 7 (Ultimate, Enterprise, and Professional)
Windows 7 x64bit with WoW64(Ultimate, Enterprise, Professional )
Reference:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf
Also post the logs from this client box, if it doesn't fix the issue?
Thanks,
Anand
Pls rate helpful posts !!
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