CAD and CUPS integration query

I have customer integrating CAD (on UCCE 8.5) to CUPS (8.5).
The CUPS infrastructure is being built to log IM chats.
A question has been raised on whether or not CAD's IM chats would be logged?
I'm told it may depend on whether CAD uses XMPP, or SIP/SIMPLE to integrate to CUPS,
but that question aside, would CAD's chat be logged?

Hi
I will try to answer theoretically since I don't have this deployment in the lab nor have I tested the CAD integration.
As per SRND the IM storage is supported on both CUPC 7.x and 8.x clients. That means that both protocols are supported ie SIP/SIMPLE and XMPP
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/8x/presence.html#wp1185603
By default all inbound messages to those clients that pass through CUP server will be stored in the external postgres db (you can also enable outbound IM to be stored but anyway)
So based on the above I would say that yes they should be recorded if the messages pass through CUP server (and I think they do)
HTH
Christos

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UCCX System version: 8.5.1.10000-37
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