CAD desktop Freezing

Had a user that had a call showing up in Agent Desktop but did not disconnect after she hung up. She tried high
ligting the call and hitting the drop button but that did not work and ended up closing out of Agent Desktop so she could take calls. Then I had another user same issue and had to close out of Agent Desktop, only when she logged in this morning she still isnt' getting any calls. Both cases they were in a "Ready" state. How can I disconnect the calls when CAD freezes and verify that the agents are recieving calls again, or back in the"Ready" state? Are there any known bugs for CAD freezing? we are using version 6.6.1

Yes there is. Well, technically, the bug is not about CAD freezing, but CAD freezing is a symptom of this bug.
The problem is with CUCM not sending the JTAPI call disconnect event to UCCX, which hoses things up. You probably have a bunch of stale cotnacts in real time reporting.
Search the forums, it was a huge problem recently with lots of discussion surrounding it.
Is this for UCCX?

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CAD Desktop - error while checking in and storing...

Hello SAP gurus',
We have one problem regarding the CAD Desktop functionality, and we believe that you could help us!
We are doing some tests with CAD-SAP Integration, and when we try to check in document in CAD Desktop, we receive the following error: "Error while checking in and storing c:\...".
Funny thing is that we can check in originals "manually" in SAP GUI when we open DIR, but when we try to check it in via CAD Desktop it is not possible.
In some previous posts I have seen that "hosts" file should be maintained properly, but what bothers me is that we are not using real content server yet (we are still in a test phase and we are checking in documents directly to SAP database).
Does anybody have some idea what could cause this problem?
Thanks for help guys!
Regards,
Karlo

Hi,
For viewing the CAD files Content sever will support. The exact technical stuff I don't know.But as per the previous experience I am sure that if you install k-pro your purpose will get fulfilled. The content server feathures you can get and may know the reason.
But once you install a separate content server instead of the current storage system, your problem will get resolved.
Regards,
Ravindra

Windows 8.1 desktop Freezes after boot for about 20 seconds

only the desktop freezes, it refuses to accept clicks on anything then all of the sudden it works fine.
if I opened an application (like tmp.txt ) I get as many as I clicked on during the freeze period.
the task bar works during this freeze period, just the desktop is frozen. I can' bring up the task manager during this time.
this is the only error in the event log. I've tried looking at links for this but NOTHING helps. I don't know what that LiveComm.exe product is but I can't get rid of it and I can't stop it from causing issues.
The program LiveComm.exe version 17.5.9600.20498 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 9c0
Start Time: 01cf8752c9c04e65
Termination Time: 4294967295
Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20498_x64__8wekyb3d8bbwe\LiveComm.exe
Report Id: bd37c23b-f346-11e3-bea3-50e54947ce8f
Faulting package full name: microsoft.windowscommunicationsapps_17.5.9600.20498_x64__8wekyb3d8bbwe
Faulting package-relative application ID: ppleae38af2e007f4358a809ac99a64a67c1

Hi,
Regarding current information we can't say that it related to this exe file.
We need to use Clean boot mode and Safe mode to test the results:
Please first restart the Windows in Clean boot and see if the issue still persists after reboot:
How to perform a clean boot
http://support.microsoft.com/kb/929135
If the issue doesn’t appear, you can determine which one can be the cause by using dichotomy in MSconfig. Checking on half of Non-Microsoft service and restart, determining which half of the services cause the issue and repeating to check half of the problematic
half services.
If the issue still persists in Clean boot mode, please test in Safe mode.
Let me know the results in Safe mode.
If we cannot identify this issue in Clean boot and safe mode, please help to collect the boot trace and let's see what cause this issue:
Windows Performance Toolkit: Simple Boot Logging
http://www.autoitconsulting.com/site/performance/windows-performance-toolkit-simple-boot-logging/
You can upload the etl file from this tool for our research.
Kate Li
TechNet Community Support

Extend search in cad-desktop view document list

Hi,
is it possible to extend the search in the cad desktop's view DOCUMENT LIST?
when i click the button SEARCH i get to some kind of CV04N-Search. Is it possible to implement a new Tab? i want to search by a change service order and select all documents which are attached to the order's materials.
thanks
Sven

is there no chance to do this?
another approach would be to insert a new "search"-button to the menu in this view. but i found no way to clear the document list and insert new lines.
any help would be nice.
thanks
Sven

Customizing the CAD-Desktop

Hello Guru,
I just want to ask you, if it's possible to integrate a button on the CAD-Desktop or at least in the transaction mm02, cl02 ...
Because I'm gone need to call an external program using some kind of server path, but to do this I need some information.
like e.g. I'll need a "classname" to call a certain specific path.
ps. I hope that my explanations are sufficient.
Best Regards,
Kais

Hi Gerhard,
have u put
EXP_MARA-BRGEW           Gross weight
EXP_MARA-NTGEW            Net weight
from Inv side in config...
Also check in cdesk_cus under create material
<b>Base Unit of Measure               Constant     ST
Net Weight               File Attribute     Physical_Properties_MassValue</b>
hope this helps

BAdIs for CAD Desktop Integration

Hi, I am generally looking for some information on the purpose and use of the BAdIs related to CAD Desktop Integration. The name of the BAdIs are:-
CDESK_BADI_MAIN
CDESK_CAD_CHANGE
CDESK_TBM_ADDIN
CDESK_BADI_COPY_DLG
CDESK_BADI_COPY_DOC
CDESK_MATERIAL
CDESK_BOM
Anyone one who has worked on the above BAdIs please provide your valuable inputs. are all these BAdIs related to the CDESK transaction.

Hi Rudra,
Maybe SAP note
600142 DESK: List of all BAdIs/BAdI methods in CAD desktop
could help you. This note contains a whole list of all CAD Desktop BADIs currently available.
Best regards,
Christoph

Question to CAD Desktop - Feature Copy and Replace

Hello,
I want two use the feature "copy and replace" in CAD Desktop to copy and replace the document info set with a new one but also change its document info set type.
Is that in general possible, how to customize it?
Kind regards,
Axel Tackenberg

Hi,
here the link to the docu:
http://help.sap.com/erp2005_ehp_04/helpdata/en/ea/56e93ba948ca1ee10000000a114084/frameset.htm -> Processing of doscuments - > Copy and Replace.
Best regards,
Martin

Uses of cad desktop

Hi Gurus
Iam confused about the uses of cad desktop.
I think most of the functions like model/part checkin-out, dir creation, matl creation and bom creation are available in the cad interface itself.
So i want to know what are the additional advantages we can get with cad desktop apart from the above.
Best Regards
Prasad K

Hi prasad,
Go thru below link
http://help.sap.com/saphelp_erp60_sp/helpdata/en/e6/56e93ba948ca1ee10000000a114084/content.htm.
Thanks,
Swamy H P

Testing CAD-Desktop interface with CAD-system

Hi,
does anybody know if it is possible to get a CAD-system for free to test the CAD-Desktop interface of SAP?
I am not a key CAD user, I just want to look how CAD Desktop works.
Regards,
Oliver

You do not need CAD system to work with CAD Desktop
call transaction SE37
In Function module enter : CDESK_SHOW
or CDESK_TEST
Fill the import paramenters
Execute it
CAD Desktop will appear

Desktop Freezing..

Hi all,
I am experiencing this issue on both my Mac Pro and Macbook. After the system is up and operating for an hour or two the desktop freezes up and becomes inacecssible. I see icons on the screen and I can draw a selection box, but I can't click on anything. Additionally, any files added or removed from the desktop do not appear. Everything is fine when I look at the desktop directory in a finder window.
Any ideas?

I am having the same problem. I was not able to access my desktop (spinning ball of the undead), but I could launch programs and by keeping my mouse going up through the program to the force quit menu I could access the force quit dialog and relaunch Finder. It always said "Finder not responding". I would relaunch, but it didn't fix the problem. I haave now switched to the native sreen resolution in hopes that it will do the trick. I wil check back with a yes or no.

CAD - Desktop Monitoring Console

Hi All,
We are tried to monitor the CAD server using "CAD Desktop Monitoring Console" .
We configured the snmp community "public" & restart the snmp service as mentioned in the CAD installation guide.
I am getting the snmp timeout error while accessing the console.Please help on this.
Thanks in Advance !!!

I also had a look at installation guide for CAD 8.5,
http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/cad_enterprise/cadenterprise8_5/installation/guide/cad85cceig.pdf
if you look at page 139, it says how to configure Desktop Monitoring Console and only covers windows SNMP.
but if you take a look at guide for CAD 10.0
http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/cad_enterprise/cadenterprise10_0/installation/guide/cad100cceig.pdf
page 148 shows how to configure Desktop monitoring console, and there they have separately mentioned Cisco SNMP configuration.
so lets try to make it work with cisco SNMP. please follow this steps and see if it works.
1) on the both side of CAD server, got to Run and type mmc.exe if you are using 64 bit OS, you have to run mmc.exe /32
a console will pop up with console root
2) go to file --> add/remove snap-in
3)in the snap in click on ADD button and from list of snap ins add Cisco SNMP Agent Management.
once you add successfully, click ok and
now in your console root, you will be able to see Cisco SNMP managemnet agent.
4) explore agent by clicking + sign and under community names right click and go to properties
5) click add new community , under community name give public (case sensitive all small) and select SNMP version as v2c and access rights as read only.
6) go to CAD postinstall.exe and under SNMP configuration, add at least one trap destination.
7) restart Cisco SNMP management service.
open your browser and check if console is working or not. and rate post if helps.
regards
Chintan

CAD Desktop Queries

Hi All,
Currently we are using CAD desktop alongwith DMS. We need to replace a selected component in the document based structure with a new component. We are trying to use the copy and replace option in the CAD view, but the new component selected is not getting loaded.Could anyone let know what else we need to do to get it going?

Hi Lisbeth,
See if the following conditions have been met with:
- In Customizing for CAD Desktop (CA-CAD) you have set the CDESK_REPLACE_COMPONENT (replace component) parameter.
- You are in the CAD view or the CAD worklist.
Regards,
Pradeepkumar Haragoldavar

CAD Desktop or Integrators ?

Is it recommended to go for CAD desktop or to go for Individual connectors for CAD integration for AutoCAD,Inventer,Solid Works,Solid Edge etc ?
Kindly Let me know.
Thanks

Go to
<a href="http://service.sap.com/plm">http://service.sap.com/plm</a>
Life-Cycle Process Support -> Product Development -> Integration -> MCAD Integration
and select the CAD System you are looking for.

CAD Desktop - DMS Integration

Hi,
We wish to integrate CAD desktop with DMS. Could you share the integration aspects that need to be considered for parameter mapping for the sa,e?

Hi Sandeep,
Do explore this link for more info.Hope it comes handy.
http://www.scribd.com/doc/14023686/PLM-CAD-DMS-Integration-Points
Regards,
Pradeepkumar H.

CAD desktop files export

Hello,
We have setup CAD desktop in our landscape for editing CAD documents both from SAP as well CAD environment. Now what we wanted to do is to share documents with our suppliers to help them plan for procurement of new materials(based on new products that we design in CAD). Searched for some standard solution,its not available. Is it possible to send it/export to DMS/cfolders?Share your inputs.

You can export an assembly from CAD desktop, including the linked materials and material BOMs, to a cFolders system. The system also exports all the originals linked to the document info records.
For more information, see SAP Note 828084. Export/Import from c-folders to DMS is also a functionality you may wish to explore to fulfil your requirements.
Regards,
Pradeepkumar Haragoldavar

CAD desktop Freezing

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