CAD - Desktop Monitoring Console

Hi All,
We are tried to monitor the CAD server using "CAD Desktop Monitoring Console" .
We configured the snmp community "public" & restart the snmp service as mentioned in the CAD installation guide.
I am getting the snmp timeout error while accessing the console.Please help on this.
Thanks in Advance !!!

I also had a look at installation guide for CAD 8.5,
http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/cad_enterprise/cadenterprise8_5/installation/guide/cad85cceig.pdf
if you look at page 139, it says how to configure Desktop Monitoring Console and only covers windows SNMP.
but if you take a look at guide for CAD 10.0
http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/cad_enterprise/cadenterprise10_0/installation/guide/cad100cceig.pdf
page 148 shows how to configure Desktop monitoring console, and there they have separately mentioned Cisco SNMP configuration.
so lets try to make it work with cisco SNMP. please follow this steps and see if it works.
1) on the both side of CAD server, got to Run and type mmc.exe if you are using 64 bit OS, you have to run mmc.exe /32
a console will pop up with console root
2) go to file --> add/remove snap-in
3)in the snap in click on ADD button and from list of snap ins add Cisco SNMP Agent Management.
once you add successfully, click ok and
now in your console root, you will be able to see Cisco SNMP managemnet agent.
4) explore agent by clicking + sign and under community names right click and go to properties
5) click add new community , under community name give public (case sensitive all small) and select SNMP version as v2c and access rights as read only.
6) go to CAD postinstall.exe and under SNMP configuration, add at least one trap destination.
7) restart Cisco SNMP management service.
open your browser and check if console is working or not. and rate post if helps.
regards
Chintan

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Is there a solution to be able to use both Cisco and Windows SNMP Services to monitor ICM process by CUOM and CAD Services using Cisco Desktop Monitoring Console?
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http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/user/guide/cad85ccxug-cm.pdf
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UCCE SRND has a littel tid-bit about it:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/collab09/clb09/recordng.html
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http://wiklunds.wordpress.com/2012/06/03/uccx-8-5-cadcsd-call-recording-and-silent-monitoring/

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Hi all!
I'm trying to setup CCX 7.0(1)SR5 silent monitoring using desktop monitoring. There are no error messages, but supervisor does not hear anything. I turned up debug on agent and supervisor desktops. Before I saw in agent.log message "WARN VOIP3004 Unsupported Codec. PayloadType = <G.729>". This is quite explanatory. I made sure that phones use G711 codec. Tested while in call ( double ? ) - it is G.711. Still the same - no sound. Now I see "improvement" in agent.log - "WARN VOIP3004 Unsupported Codec. PayloadType = <UNKNOWN>". CCX server is configured to use G711. Have anybody encountered something like this? Does it make difference for CAD - G711u or G.711a? Any guesses which codec is UNKNOWN?
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Hi!
I've you come up with a solution? I have the same UCCX version and a very similar problem:
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2011-03-29 17:00:35:640 ERROR VOIP2042 The NIC adapter was opened successfully.
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2011-03-29 17:00:35:640 ERROR VOIP2044 Packet sniffing has been stopped.
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Paul.
"dso" <[email protected]> wrote:
>
Hi All
i downloaded and installed the WL performance monitor, console extension
package
at http://commerce.bea.com/products/weblogicserverconsoleextension/wlsext_home.jsp
As i tried to deploy "performance monitor" web app to the WL server at
"Performance
Monitor > Installation Instructions " screen. I just saw the error msg
weblogic.management.ManagementRuntimeException: weblogic.management.ApplicationException:
[J2EE:160029]I/O error while reading deployment - java.io.FileNotFoundException:
No such path: null\java\FenwayWL.war. java.io.FileNotFoundException:
No such path:
null\java\FenwayWL.war at weblogic.j2ee.J2EEUtils.getDeploymentInfo(J2EEUtils.java:191)
at weblogic.j2ee.J2EEUtils.getDeploymentInfo(J2EEUtils.java:155) at weblogic.j2ee.J2EEApplicationContainerFactory.initializeDeployment(J2EEApplicationContainerFactory.java:452)
at weblogic.management.deploy.DeployerRuntime.unprotectedActivate(DeployerRuntime.java:833)
Therefore, i used workaround to manually copy "PerformanceMonitor.war"
and "FenwayWL.war"
to <Domain Home>/applications directory for manual deployment. However,
it seems
of no use. I still failed to carry out any operations through "performance
monitor"
node at left panel of admin console. For e.g, i failed to enable "resources"
and
"statistics" monitoring option at "Performance Monitor > Agent Configuration
screen. Very thankful somebody can help me to sort out my problem. My
platform
is win2000 + WL 8.1 sp1
thanks u very much in advance.
dso

HELP: failed to setup and run WL performance monitor, console extension on WL 8.1

Hi All
i downloaded and installed the WL performance monitor, console extension package
at http://commerce.bea.com/products/weblogicserverconsoleextension/wlsext_home.jsp
As i tried to deploy "performance monitor" web app to the WL server at "Performance
Monitor > Installation Instructions " screen. I just saw the error msg
weblogic.management.ManagementRuntimeException: weblogic.management.ApplicationException:
[J2EE:160029]I/O error while reading deployment - java.io.FileNotFoundException:
No such path: null\java\FenwayWL.war. java.io.FileNotFoundException: No such path:
null\java\FenwayWL.war at weblogic.j2ee.J2EEUtils.getDeploymentInfo(J2EEUtils.java:191)
at weblogic.j2ee.J2EEUtils.getDeploymentInfo(J2EEUtils.java:155) at weblogic.j2ee.J2EEApplicationContainerFactory.initializeDeployment(J2EEApplicationContainerFactory.java:452)
at weblogic.management.deploy.DeployerRuntime.unprotectedActivate(DeployerRuntime.java:833)
Therefore, i used workaround to manually copy "PerformanceMonitor.war" and "FenwayWL.war"
to <Domain Home>/applications directory for manual deployment. However, it seems
of no use. I still failed to carry out any operations through "performance monitor"
node at left panel of admin console. For e.g, i failed to enable "resources" and
"statistics" monitoring option at "Performance Monitor > Agent Configuration "
screen. Very thankful somebody can help me to sort out my problem. My platform
is win2000 + WL 8.1 sp1
thanks u very much in advance.
dso

In order to find the PerformanceMonitor web app, the ConsoleExt needs to
examine your classpath to get the appropriate WLHOME. It does this by
searching for .../server/lib/weblogic.jar. Please make sure your CLASSPATH
is correct and matches where PerformanceMonitor is installed. For example,
the path to .../server/lib/weblogic.jar is the same as to ../common/perf. In
my world, they both happen to be d:\bea\weblogic81.
Paul.
"dso" <[email protected]> wrote:
>
Hi All
i downloaded and installed the WL performance monitor, console extension
package
at http://commerce.bea.com/products/weblogicserverconsoleextension/wlsext_home.jsp
As i tried to deploy "performance monitor" web app to the WL server at
"Performance
Monitor > Installation Instructions " screen. I just saw the error msg
weblogic.management.ManagementRuntimeException: weblogic.management.ApplicationException:
[J2EE:160029]I/O error while reading deployment - java.io.FileNotFoundException:
No such path: null\java\FenwayWL.war. java.io.FileNotFoundException:
No such path:
null\java\FenwayWL.war at weblogic.j2ee.J2EEUtils.getDeploymentInfo(J2EEUtils.java:191)
at weblogic.j2ee.J2EEUtils.getDeploymentInfo(J2EEUtils.java:155) at weblogic.j2ee.J2EEApplicationContainerFactory.initializeDeployment(J2EEApplicationContainerFactory.java:452)
at weblogic.management.deploy.DeployerRuntime.unprotectedActivate(DeployerRuntime.java:833)
Therefore, i used workaround to manually copy "PerformanceMonitor.war"
and "FenwayWL.war"
to <Domain Home>/applications directory for manual deployment. However,
it seems
of no use. I still failed to carry out any operations through "performance
monitor"
node at left panel of admin console. For e.g, i failed to enable "resources"
and
"statistics" monitoring option at "Performance Monitor > Agent Configuration
screen. Very thankful somebody can help me to sort out my problem. My
platform
is win2000 + WL 8.1 sp1
thanks u very much in advance.
dso

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