CAD login failed - The password specied is Invalid

Uccx version 8.0.2
CUCM Version 8.0
Issue: For the past couple of weeks i have noticed that when new users are added to CUCM via LDAP, new users can login ok on EM but when logging to CAD get "The password specied is Invalid"
I have reset the Cisco Desktop Sync Service and the Cisco Desktop LDAP Monitor Service no Joy.. I have also rest the Directory services on Desk top administrator still no joy ... i have rebooted both uccx servers no joy either. This only happens to new users
Any help will greatly be apprciated

Hi Chakshu,
Thanks for pointing me in the right direction... I did a trace and found the following ( see below).. restarted the LDAP server and it fixed it . Thanks a million
<Can't contact LDAP server>
2014-08-09 18:34:54:704 DEBUG [0x85ac4ba0] LdapClientLogger.h[104] LC0001: An exception occurred in <establishConnection(Calabrio LDAP, )> while establishing connection -- com.spanlink.util.connection.SplkConnectException: LDAP bind error.
2014-08-09 18:34:54:704 WARN [0x85ac4ba0] LC0001 establishConnection: Error occurred while performing an LDAP operation.
2014-08-09 18:34:54:705 DEBUG [0x85ac4ba0] ConnectionManager.cpp[702] attemptToConnectToAllHosts: Caught <com.spanlink.util.connection.SplkConnectException: LDAP bind error.> which is ignored.

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There are two different errors from error log.
Login failed for user 'ReportUser'. Reason: Password did not match that for the login provided. [CLIENT: 10.61.132.101]
Error: 18456, Severity: 14, State: 8.
This error indicates that there is invalid password issue.
[16-Dec-2014 16:29:29] Error Message:System.Data.SqlClient.SqlException (0x80131904): Login failed. The login is from an untrusted domain and cannot be used with Windows authentication.
see below link:
http://stackoverflow.com/questions/14170927/login-failed-the-login-is-from-an-untrusted-domain-and-cannot-be-used-with-wind
Please Mark This As Answer if it solved your issue
Please Mark This As Helpful if it helps to solve your issue
Thanks,
Shashikant

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at com.hyperion.planning.HyperionPlanningBean.<init>(Unknown Source)
at com.hyperion.planning.utils.HspExportSecurityCmd.execute(Unknown Sour
ce)
at com.hyperion.planning.utils.HspExportSecurityCmd.main(Unknown Source)
java.lang.NullPointerException: Connection was null
at com.hyperion.planning.sql.HspSQLImpl.executeQuery(Unknown Source)
at com.hyperion.planning.sql.HspSQLImpl.executeQuery(Unknown Source)
at com.hyperion.planning.utils.HspJSHomePropsFactory.getApplicationsForC
luster(Unknown Source)
at com.hyperion.planning.utils.HspJSHomePropsFactory.getApplications(Unk
nown Source)
at com.hyperion.planning.utils.HspJSHomePropsFactory.createAppsInstance(
Unknown Source)
at com.hyperion.planning.utils.HspJSHomePropsFactory.createDecryptedApps
Instance(Unknown Source)
at com.hyperion.planning.HspJSHomeImpl.<init>(Unknown Source)
at com.hyperion.planning.HspJSHomeImpl.getStaticHome(Unknown Source)
at com.hyperion.planning.HspJSHomeImpl.getStaticHome(Unknown Source)
at com.hyperion.planning.HyperionPlanningBean.<init>(Unknown Source)
at com.hyperion.planning.utils.HspExportSecurityCmd.execute(Unknown Sour
ce)
at com.hyperion.planning.utils.HspExportSecurityCmd.main(Unknown Source)
Can not get JDBC connection.
java.lang.NullPointerException
at com.hyperion.planning.sql.HspSQLImpl.getConnection(Unknown Source)
at com.hyperion.planning.event.HspSysExtChangeHandler.actionPoller(Unkno
wn Source)
at com.hyperion.planning.event.HspSysExtChangeHandler.<init>(Unknown Sou
rce)
at com.hyperion.planning.HspJSHomeImpl.<init>(Unknown Source)
at com.hyperion.planning.HspJSHomeImpl.getStaticHome(Unknown Source)
at com.hyperion.planning.HspJSHomeImpl.getStaticHome(Unknown Source)
at com.hyperion.planning.HyperionPlanningBean.<init>(Unknown Source)
at com.hyperion.planning.utils.HspExportSecurityCmd.execute(Unknown Sour
ce)
at com.hyperion.planning.utils.HspExportSecurityCmd.main(Unknown Source)
Can not get JDBC connection for SYS external changed actions.
Can not get JDBC connection.
java.lang.NullPointerException
at com.hyperion.planning.sql.HspSQLImpl.getConnection(Unknown Source)
at com.hyperion.planning.event.HspSysExtChangeHandler.actionPoller(Unkno
wn Source)
at com.hyperion.planning.event.HspSysExtChangeHandler.run(Unknown Source
Can not get JDBC connection for SYS external changed actions.
Unable to find JDBC_CATALOG key for application: XPlan
com.hyperion.planning.InvalidApplicationException: The application XPlan is in
valid.
at com.hyperion.planning.HspJSHomeImpl.createHspJS(Unknown Source)
at com.hyperion.planning.HspJSHomeImpl.getHspJSByApp(Unknown Source)
at com.hyperion.planning.HyperionPlanningBean.Login(Unknown Source)
at com.hyperion.planning.HyperionPlanningBean.Login(Unknown Source)
at com.hyperion.planning.utils.HspExportSecurityCmd.execute(Unknown Sour
ce)
at com.hyperion.planning.utils.HspExportSecurityCmd.main(Unknown Source)
the prop file is ok and the catalog name and dsn is fine in Oracle.
The Oracle is running on a diff server.

CAD login failed - The password specied is Invalid

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