CAD Mobile Agent Issue

The issue I am having is that when I log into CAD as a Mobile Agent when I use Nailed Mode, I receive the initial call to my mobile device and I answer or attempt to answer the call but at 10 - 15 seconds it drops and I get logged out of CAD.  If I log in Call By Call mode I can log and stay logged in fine, but when a call is routed to my mobile device the same thing happens, it rings, I answer the call or at least believe I answered the call and then it disconnects after the same 10 seconds or so.  The JTAPI logs show RESOURCE_NOT_AVAILABLE and the CUCM logs show a Disconnect Code of 47.  I've had a TAC case open for a while and not getting anywhere other than the UCCE team has transferred it to the CUCM team now.  Has anyone else had problems setting up Mobile Agent in a UCCE 8.x and CUCM 8.x environment?  I've set it up in previous versions many times without problems and the first time I am trying it on 8.x I'm having issues.  Wondering if anyone else has had problems or have any ideas to check.  I've checked nearly everything, codec, MTP resources, etc that I can think of. 

I ended up restarting PG and CTI Manager on CUCM and it works now. 

Similar Messages

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    Do we know if this is a known issue or if something has changed between 7.x and 8.x release which could be is causing this?

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    3.  Inspect WMI service, health, and rebuild repository if necessary 
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    Regards, Blake Email: mengotto<at>hotmail.com Blog: http://discussitnow.wordpress.com/ If my response was helpful, please mark it as so, if it answered your question, then please also mark it accordingly. Thank you.

  • UCCE. Mobile Agent

    Hi all,
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    When ICM selects a MA in Ready state, the call is not transfered to MA. In the status bar of CTIOS.Agent Desktop (or CAD) the Agent Status field blink between Ready and Reserved state.
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    Hi,
    I thought a issue with CSS/partitions too but did the next test:
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          * I have a IP Phone (3000)
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    I don't know that other thing can be.
    It's appreciate your help.
    Alberto

  • Cisco 3850 Mobility Agent unable to connect clients

    Hi
    We are trying to use Cisco 3850 as Mobility agents with 5760. We can't seem to get the clients to authenticate to the radius server. We don't even see them appear in the radius logs.
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    accounting-list Radius
    client vlan wireless
    security dot1x authentication-list Radius
    session-timeout 1800
    no shutdown
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    Alright, so I finally figured out the issue with this. I had a Mobility Anchor set on the guest WLAN and once I removed that all started working again.
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  • Mobile Agent 7.5 Invalid Instrument

    Hi,
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    CTI port: RCP5000F0000
    Line: 4002150
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    I missed the label info off my above description:
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  • About the Mobile Agent and JAVA.

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  • Totally confused with mobile agent need ur help

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    I LL BE VERY GRATEFUL FOR ALL

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  • IPCC/UCCX CAD and Agent/Supervisor desktop on Windows 7

    Any word on when Windows 7 will support CAD for Agent and Supervisor’s?

    The product Bulletin indicates CAD will be compatible with Windows 7 in version 7.5(8)
    Cisco Agent Desktop, Cisco Supervisor Desktop, and Cisco CTI Toolkit Options
    Version 7.5(8), FCS Q1CY10
    Version 8.0, FCS Q1CY10
    However, the release notes for 7.5(8) do not show this as being compatible.  Any Ideas on when this is projected? 
    Version 8 does offer Windows 7 support.

  • Mobility agent, benefits? or am i doing it wrong.

    Hello,
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    Thank you
    Mobility Controller Summary:
    Mobility Role                                   : Mobility Controller
    Mobility Protocol Port                          : 16666
    Mobility Group Name                             : **********
    Mobility Oracle IP Address                      : 0.0.0.0
    DTLS Mode                                       : Enabled
    Mobility Domain ID for 802.11r                  : 0x89f
    Mobility Keepalive Interval                     : 10
    Mobility Keepalive Count                        : 3
    Mobility Control Message DSCP Value             : 48
    Mobility Domain Member Count                    : 1
    Link Status is Control Link Status : Data Link Status
    Controllers configured in the Mobility Domain:
    IP               Public IP        Group Name       Multicast IP     Link Status
    192.168.100.1    -                **********    0.0.0.0          UP   : UP
    Switch Peer Group Name            : **********
    Switch Peer Group Member Count    : 1
    Bridge Domain ID                  : 100
    Multicast IP Address              : 0.0.0.0
    IP               Public IP             Link Status
    192.168.100.129  192.168.100.129       UP   : UP
    Mobility Agent Summary:
    Mobility Role                                   : Mobility Agent
    Mobility Protocol Port                          : 16666
    Mobility Switch Peer Group Name                 : **********
    Multicast IP Address                            : 0.0.0.0
    DTLS Mode                                       : Enabled
    Mobility Domain ID for 802.11r                  : 0x89f
    Mobility Keepalive Interval                     : 10
    Mobility Keepalive Count                        : 3
    Mobility Control Message DSCP Value             : 48
    Switch Peer Group Members Configured            : 1
    Link Status is Control Link Status : Data Link Status
    The status of Mobility Controller:
    IP              Public IP            Link Status
    192.168.100.1   192.168.100.1        UP   : UP
    Switch Peer Group members:
    IP              Public IP            Data Link Status
    192.168.100.129 192.168.100.129      UP

    If you configure those two as MC, then roaming between those two won't be optimum. Best way to configure is given building switches in a single SPG as MA (obviously in your case one stack has to be MC if there is no centralized MC).
    If these switch stacks are separated in L3 (unlikely if it is in a single building), & you put them as MC, then those two should be in different mobility group. (as 1MC per one mobility sub domain). 
    This gives some idea how this CA setup works. In that case 5760 acting as MC, but you can think of as a 3850 stack in your case.
    http://mrncciew.com/2013/12/14/3850ma-with-5760mc/
    HTH
    Rasika
    **** Pls rate all useful responses ****

  • Simple example of mobile agent

    Hi,
    I'm studing mobile agent in java rmi,but I can't understand them because I haven't any example.Please,can you give a simple example of mobile agent in java rmi?
    Thanks very much,Filippo

    Hi,
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    Thanks very much,Filippo

  • Java+mobile+agent+source+code+or+tutorial

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  • Help in mobile agents in java(with final year project)

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  • Mobile agent

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