CAD Real Time Stats show NA for agent state and call log
Hello
For our lab uccx, the agent/users CAD display shows NA for the agent state and call log. I have
Not Ready and Log out codes set and have the testers do those actions to generate data.
I have rebooted the server and have also checked the services page and confirmed
all the services are running.
I went through the admin guide to see if I missed any configuration but does not appear so.
I tried launching the real time stats tool from the UCCX Admin and it launches OK
but I noticed that it shows not connected.
Note this is over a VPN to the UCCX.
So not sure if this is related. I checked the relase notes and this is the base install
of UCCX 8.5. I am going to install the service updates but wanted to see if I can
get this running before I schedule a maint window to do the upgrades.
Thanks
Mike Kana
Hi
you might be facing an issue where " uccxcaduser password" gets corrupted , which leads to the issue you are facing right now
you have to contact TAC to reset that password for you and your issue will be fixed ,100%
Note : Only TAC can reset this password
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skype, gimp, itunes " quit unexpectedly" error messages.
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Process:
iTunes [267]
Path:
/Applications/iTunes.app/Contents/MacOS/iTunes
Identifier:
com.apple.iTunes
Version:
10.0 (10.0)
Build Info:
iTunes-10006701~1
Code Type:
X86 (Native)
Parent Process: launchd [79]
Date/Time:
2013-05-26 23:39:07.466 +0900
OS Version:
Mac OS X 10.6.4 (10F3061)
Report Version: 6
Interval Since Last Report:
121136 sec
Crashes Since Last Report:
1584
Per-App Interval Since Last Report: 2415685 sec
Per-App Crashes Since Last Report: 17
Anonymous UUID:
B488D57F-C0B9-4230-8806-FA95B90AEA0D
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 com.apple.CoreFoundation
0x96352032 CFStringFindWithOptionsAndLocale + 1170
1 com.apple.CoreFoundation
0x96351b8c CFStringFindWithOptions + 60
2 com.apple.CoreFoundation
0x96351b39 CFStringHasSuffix + 73
3 com.apple.CoreFoundation
0x9634e4a9 _CFBundleURLLooksLikeBundleVersion + 105
4 com.apple.CoreFoundation
0x9634d193 _CFBundleCreate + 307
5 com.apple.CoreFoundation
0x963477e7 _CFBundleGetMainBundleAlreadyLocked + 167
6 com.apple.CoreFoundation
0x963476dd CFBundleGetMainBundle + 125
7 com.apple.CoreFoundation
0x9634757a cacheBundleInfo + 26
8 com.apple.CoreFoundation
0x9634755d _CFAppVersionCheckLessThan + 157
9 com.apple.CoreFoundation
0x96341434 __CFInitialize + 2004
10 dyld
0x8fe0ee40 ImageLoaderMachO::doImageInit(ImageLoader::LinkContext const&) + 154
11 dyld
0x8fe0ee74 ImageLoaderMachO::doInitialization(ImageLoader::LinkContext const&) + 30
12 dyld
0x8fe0d31e ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int) + 246
13 dyld
0x8fe0d2c2 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int) + 154
14 dyld
0x8fe0d2c2 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int) + 154
15 dyld
0x8fe0d2c2 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int) + 154
16 dyld
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17 dyld
0x8fe024a9 dyld::initializeMainExecutable() + 134
18 dyld
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19 dyld
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20 dyld
0x8fe01057 _dyld_start + 39
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x96351bb1 ecx: 0xa087b8e0 edx: 0x00000000
edi: 0x00000029 esi: 0xa086e868 ebp: 0xbfffcc18 esp: 0xbfffc720
ss: 0x0000001f efl: 0x00010246 eip: 0x96352032 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x00000000
Binary Images:
0x1000 - 0xc8afef com.apple.iTunes 10.0 (10.0) <C092D501-3383-0C8D-7242-28E5EF356B39> /Applications/iTunes.app/Contents/MacOS/iTunes
0xe90000 - 0xe95ff7 com.apple.iPod 1.6 (17) <1C363658-799C-351F-52F3-645FB18CCAE3> /System/Library/PrivateFrameworks/iPod.framework/Versions/A/iPod
0xe9b000 - 0xf24fe7 com.apple.iTunes.iPodUpdater 9.2 (9.2) <E86BC753-1CD8-FA93-84D3-B06B8D3637BC> /Applications/iTunes.app/Contents/Frameworks/iPodUpdater.framework/Versions/A/i PodUpdater
0xf71000 - 0xf8eff7 +libgnsdk_musicid.1.7.1.dylib 1.7.1 (compatibility 1.7.1) /Applications/iTunes.app/Contents/MacOS/libgnsdk_musicid.1.7.1.dylib
0xf9c000 - 0x1059feb +libgnsdk_sdkmanager.1.7.1.dylib 1.7.1 (compatibility 1.7.1) /Applications/iTunes.app/Contents/MacOS/libgnsdk_sdkmanager.1.7.1.dylib
0x106f000 - 0x10a9fff +libgnsdk_submit.1.7.1.dylib 1.7.1 (compatibility 1.7.1) /Applications/iTunes.app/Contents/MacOS/libgnsdk_submit.1.7.1.dylib
0x10af000 - 0x10efff7 com.apple.vmutils 4.2 (106) <92BB4844-304C-C7AB-1F9B-686537C56099> /System/Library/PrivateFrameworks/vmutils.framework/Versions/A/vmutils
0x8fe00000 - 0x8fe4162b dyld 132.1 (???) <283EE026-C0FE-1FF9-DB81-BFB155793157> /usr/lib/dyld
0x90003000 - 0x90003ff7 com.apple.ApplicationServices 38 (38) <EAF1BC8C-4FD4-4300-B8F7-4B24E49125E2> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0x902fb000 - 0x90365fe7 libstdc++.6.dylib 7.9.0 (compatibility 7.0.0) <411D87F4-B7E1-44EB-F201-F8B4F9227213> /usr/lib/libstdc++.6.dylib
0x90366000 - 0x90416ff3 com.apple.ColorSync 4.6.3 (4.6.3) <5F99D095-DA5D-9EDF-522C-44786488898B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
0x90417000 - 0x9045bfe7 com.apple.Metadata 10.6.3 (507.10.2) <3031D073-6D52-92AB-53F5-52CD8A65FD69> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
0x9045c000 - 0x90460ff7 libGFXShared.dylib ??? (???) <3824F1CE-0FFC-2B73-EBD4-1B98B0DC6EA6> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
0x9046c000 - 0x90664ffb com.apple.JavaScriptCore 6533.18 (6533.18.1) <5B678F34-4030-2417-09F2-078F6F82AF26> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x90665000 - 0x906e5feb com.apple.SearchKit 1.3.0 (1.3.0) <7AE32A31-2B8E-E271-C03A-7A0F7BAFC85C> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x90734000 - 0x90750fe3 com.apple.openscripting 1.3.1 (???) <0E6B81D1-C1BD-1B5F-836F-256E6701B5DE> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x90751000 - 0x9082eff7 com.apple.vImage 4.0 (4.0) <D979C8BC-7011-A45C-7141-39FC1043CC87> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
0x9082f000 - 0x9093bff7 libGLProgrammability.dylib ??? (???) <188112B9-EEBB-B582-F2AE-DE2478CBB0AE> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
0x9093c000 - 0x90d71ff7 libLAPACK.dylib 219.0.0 (compatibility 1.0.0) <4D2F47EF-BD32-1E3C-6A0A-438896ADE2BE> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
0x90d72000 - 0x91092feb com.apple.CoreServices.CarbonCore 861.17 (861.17) <917A22DF-6DFD-9734-C7D4-B2B0F2E1C115> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
0x91093000 - 0x9110efff com.apple.AppleVAFramework 4.10.12 (4.10.12) <7E1E2C74-2ED9-9296-0EEF-DFBC103CF6B2> /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA
0x9111a000 - 0x9111aff7 com.apple.Accelerate 1.6 (Accelerate 1.6) <3891A689-4F38-FACD-38B2-4BF937DE30CF> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x9111b000 - 0x91125fe7 com.apple.audio.SoundManager 3.9.3 (3.9.3) <DE0E0EF6-8190-3F65-6BDD-5AC9D8A025D6> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
0x91126000 - 0x91168ff7 libvDSP.dylib 268.0.1 (compatibility 1.0.0) <1AE34B00-8A62-1E51-935F-BB3F0E4BE50F> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
0x91169000 - 0x9117dfe7 libbsm.0.dylib ??? (???) <B328FA0A-899C-4FC4-F2AC-2FDC08819CD2> /usr/lib/libbsm.0.dylib
0x9117e000 - 0x9119ffe7 com.apple.opencl 12.1 (12.1) <25FCD241-0CD2-E217-046E-21D9D879DC19> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
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0x91266000 - 0x912acff7 libauto.dylib ??? (???) <7FE46BC8-ED91-12A7-83D0-2102D37CA32D> /usr/lib/libauto.dylib
0x912ad000 - 0x912e1ff7 libssl.0.9.8.dylib 0.9.8 (compatibility 0.9.8) <00775B0F-E35D-9006-AC99-C33FDAB453A0> /usr/lib/libssl.0.9.8.dylib
0x912e2000 - 0x912e2ff7 com.apple.Carbon 150 (152) <09701C32-DF86-C545-101F-204A274CC063> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x912e3000 - 0x913d5ff7 libcrypto.0.9.8.dylib 0.9.8 (compatibility 0.9.8) <C92F6D1B-E018-D764-45A7-CD72096CFCDD> /usr/lib/libcrypto.0.9.8.dylib
0x913d6000 - 0x91415ff7 com.apple.ImageCaptureCore 1.0.2 (1.0.2) <18E338B0-D82E-2ADC-FB9E-8909E765C41B> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCo re
0x91416000 - 0x91454ff7 com.apple.QuickLookFramework 2.2 (327.4) <4202F582-6CB6-24D9-23B7-FD72946A31C6> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
0x91455000 - 0x91466ff7 com.apple.LangAnalysis 1.6.6 (1.6.6) <B59157A1-8796-CE8F-2508-EB96F093F6A7> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
0x91467000 - 0x914e1fff com.apple.audio.CoreAudio 3.2.5 (3.2.5) <F82D57E3-AF81-A47D-84BA-86D82D7683FF> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x914e2000 - 0x915acfef com.apple.CoreServices.OSServices 357 (357) <170CF92D-8573-7CA6-0FC4-BE121A15522C> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
0x915ad000 - 0x91689ff3 com.apple.DiscRecording 5.0.8 (5080.4.1) <604D5AE6-CF0F-37A4-5CDF-F48A550085C9> /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRecording
0x925dc000 - 0x92614ff7 libcups.2.dylib 2.8.0 (compatibility 2.0.0) <6637A6C5-5FD4-86C5-591F-DB5299FDE4F3> /usr/lib/libcups.2.dylib
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0x994c5000 - 0x99557fe3 com.apple.print.framework.PrintCore 6.2 (312.5) <3E28D43E-514C-2669-347D-6859C50B7143> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
0x99558000 - 0x99588ff7 com.apple.MeshKit 1.1 (49.2) <464BD81C-9970-FBF5-507F-3EEBD020A967> /System/Library/PrivateFrameworks/MeshKit.framework/Versions/A/MeshKit
0x99589000 - 0x998f1ff7 com.apple.QuartzCore 1.6.2 (227.22) <3B6E6DAC-D1D9-878D-6932-03E9C19501B7> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x998f2000 - 0x9994afe7 com.apple.datadetectorscore 2.0 (80.7) <8115337C-1518-CA9B-CF50-BDC5565F7D67> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDe tectorsCore
0x99961000 - 0x99964ffb com.apple.help 1.3.1 (41) <6A5AD406-9D8E-5BAC-51E1-E09AB9A6D159> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
0x99965000 - 0x9996fffb com.apple.speech.recognition.framework 3.11.1 (3.11.1) <90C38107-AEE7-AE55-5C51-28D129B19BCD> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
0xffff0000 - 0xffff1fff libSystem.B.dylib ??? (???) <89ED531A-14C1-5ABA-5AC4-5D3E34F5492A> /usr/lib/libSystem.B.dylib
Model: MacBookAir3,2, BootROM MBA31.0061.B07, 2 processors, Intel Core 2 Duo, 2.13 GHz, 4 GB, SMC 1.66f60
Graphics: NVIDIA GeForce 320M, NVIDIA GeForce 320M, PCI, 256 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD1), Broadcom BCM43xx 1.0 (5.10.131.36.1)
Bluetooth: Version 2.3.8f7, 2 service, 19 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en0
Serial ATA Device: APPLE SSD TS256C, 233.76 GB
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0x26100000
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x850a, 0x24600000
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x04500000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x821b, 0x04530000
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x023f, 0x04300000
How do I fix this?????? Please help! Thank You!!!There was a final outcome... Apple determined that the IO card was faulty and they replaced it under warranty.. The camera is working correctly
i cant argue with the results... The card replacement has reliably fixed the problem.
SO my final recommendation for a solution is
check online to make sure you can get an appointment at your APPLE shop.
Book the appointment so you don't waste 4 hours...
Check that your machine is in warranty. If not, the repair cost to me was $85 aus... Still not too bad considering this issue cost me 14 hours of research and a further 8 hours travel time...
BAck up your computer and open the password to protect your regular one. Then...
take it to Apple at the appointed time. MAKE SURE YOU BACKED UP YOUR MACHINE...
WAit 5 to 10 days based on how busy they are... If they say your card is faulty, it's hardware and no amount of fiddling about with software is going to fix the problem. I could have saved 18 + hours..
Replace the IO Card Fixed this issue... It has not failed since getting the computer back.
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