CAD "Select reason for not ready" not appearing for some agents? Please help!

Hi all,
I have some users who when they click on 'Not Ready' in CAD (Cisco Agent Desktop) - they are not presented with the 'Select Reason for Not Ready' dialog box - it just goes straight to Not Ready.
I have searched high and low but have not found any suitable results (maybe I'm doing it all wrong?).
Anyway - we use CUCM
/* Style Definitions */
table.MsoNormalTable
{mso-style-name:"Table Normal";
mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
mso-style-noshow:yes;
mso-style-priority:99;
mso-style-parent:"";
mso-padding-alt:0cm 5.4pt 0cm 5.4pt;
mso-para-margin-top:0cm;
mso-para-margin-right:0cm;
mso-para-margin-bottom:10.0pt;
mso-para-margin-left:0cm;
line-height:115%;
mso-pagination:widow-orphan;
font-size:11.0pt;
font-family:"Calibri","sans-serif";
mso-ascii-font-family:Calibri;
mso-ascii-theme-font:minor-latin;
mso-hansi-font-family:Calibri;
mso-hansi-theme-font:minor-latin;
mso-bidi-font-family:"Times New Roman";
mso-bidi-theme-font:minor-bidi;
mso-fareast-language:EN-US;}
8.0.2.40000-1 and UCCX
/* Style Definitions */
table.MsoNormalTable
{mso-style-name:"Table Normal";
mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
mso-style-noshow:yes;
mso-style-priority:99;
mso-style-parent:"";
mso-padding-alt:0cm 5.4pt 0cm 5.4pt;
mso-para-margin-top:0cm;
mso-para-margin-right:0cm;
mso-para-margin-bottom:10.0pt;
mso-para-margin-left:0cm;
line-height:115%;
mso-pagination:widow-orphan;
font-size:11.0pt;
font-family:"Calibri","sans-serif";
mso-ascii-font-family:Calibri;
mso-ascii-theme-font:minor-latin;
mso-hansi-font-family:Calibri;
mso-hansi-theme-font:minor-latin;
mso-bidi-font-family:"Times New Roman";
mso-bidi-theme-font:minor-bidi;
mso-fareast-language:EN-US;}
8.0.2.10000-41.
Version 8.0(2) of CAD.
Works for some agents and not others. All the same Windows operating system.
Is there an individual setting which needs to be set on each user in CUCM or UCCX in order for this to be triggered?
I would've thought it was universal?
Cheers,
Brett

Ahhhh, spot on.
Can't believe I missed it...
Cisco Desktop Administrator (go) > Personnel > Agents > Set appropriate 'Work Flow Group'
Agent logs out of and closes CAD, opens and logs back into CAD, tested, solved.
Many thanks again

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