CAD service monitor requires SNMP config

When attempting to run the CAD service monitor on the server the page loads but the connection to the server for process status times out on the SNMP connection.
URL = http://<CAD server>:8088/smc/monitor.jsp
Error Message = Status: [Tue Sep 06 15:12:47 EST 2011] java.lang.Exception: SplkSnmpHandler: snmpTimeoutError
The system is licensed and running with all other functionality working as tested for UAT. The Cisco SNMP is enabled to send traps to a remote host and the CAD postinstall is configured to generate traps to the same host.
As the windows SNMP client is disabled due to the UCCE install is there any additional config needed on the CISCO SNMP to get this functionality working for CAD?

Can anyone running CAD 8.x please test the monitor.jsp and post if it's broken!
Even the TAC lab is down.
Sent from Cisco Technical Support iPhone App

Similar Messages

Global Service Monitor (GSM) Config

Hello all, I have recently configured GSM with the external monitoring services being in the U.S.
When I look at the monitor - Authoring>MP Objects>Monitors>Multi-URL Template (*Monitor Name*) it shows enabled is set to true.
However when I look at - Monitoring>Monitoring>Application Monitoring>Web Application Availability Monitoring>Web Application Status - The monitor does not have a check mark next to it.
When I look at - Monitoring>Monitoring>Application Monitoring>Web Application Availability Monitoring>Test State - none of the five external servers are checked and they all say "Not Monitored"
So I'm trying to figure out if it's enabled or not and if not where do I go to enable it? When I have setup internal (Non GSM) web tests they are just enabled so I'm not sure what's different with this one.
Thank you,
Matt

Hi,
Would you please restart the health service on the external servers. And we may try to flush health service state and caches for those server.
In addition, have you followed the below link to install GSM:
http://scug.be/christopher/2013/07/11/system-center-global-service-monitor-installation-step-by-step/
Regards,
Yan Li
Regards, Yan Li

CAD - Desktop Monitoring Console

Hi All,
We are tried to monitor the CAD server using "CAD Desktop Monitoring Console" .
We configured the snmp community "public" & restart the snmp service as mentioned in the CAD installation guide.
I am getting the snmp timeout error while accessing the console.Please help on this.
Thanks in Advance !!!

I also had a look at installation guide for CAD 8.5,
http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/cad_enterprise/cadenterprise8_5/installation/guide/cad85cceig.pdf
if you look at page 139, it says how to configure Desktop Monitoring Console and only covers windows SNMP.
but if you take a look at guide for CAD 10.0
http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/cad_enterprise/cadenterprise10_0/installation/guide/cad100cceig.pdf
page 148 shows how to configure Desktop monitoring console, and there they have separately mentioned Cisco SNMP configuration.
so lets try to make it work with cisco SNMP. please follow this steps and see if it works.
1) on the both side of CAD server, got to Run and type mmc.exe if you are using 64 bit OS, you have to run mmc.exe /32
a console will pop up with console root
2) go to file --> add/remove snap-in
3)in the snap in click on ADD button and from list of snap ins add Cisco SNMP Agent Management.
once you add successfully, click ok and
now in your console root, you will be able to see Cisco SNMP managemnet agent.
4) explore agent by clicking + sign and under community names right click and go to properties
5) click add new community , under community name give public (case sensitive all small) and select SNMP version as v2c and access rights as read only.
6) go to CAD postinstall.exe and under SNMP configuration, add at least one trap destination.
7) restart Cisco SNMP management service.
open your browser and check if console is working or not. and rate post if helps.
regards
Chintan

CAD Server Monitoring?

I am using CAD 9 with UCCE 9.
I am trying to figure out how to configure CAD Server Monitoring - Cannot use Desktop Monitoring as Clients PCs are old and NIC cards are not supported, even the IP Phones are ols and do not have BIB.
So SPAN is the only option. I need some guidance - even a document URK will do. I have read 'CTI OS System Manager Guide' and also 'CAD Install Guide' but none explains the config. I am confused about below the point:
- SPAN source are the phones - what is the destination - the supervisor PCs or the CAD Server? If the PCs, then do we need a SPAN for each supervisor PC or what?
If SPAN destination is the server, then how will the supervisors get the RTP stream from CAD to their PC - automatically or do we have to configure something specific?
Also, on the CAD Desktop Admin webpage - VoIP Monitoring Service - (see screenshot) do I select Default Monitor Service and Disable Desktop monitoring OR I can leave Desktop Service Enabled and it will not conflict with Server Monitoring.
And if SPAN destination is CAD server - I am planning to add a 3rd NIC card for this, but where do I select the NIC card for receiving/ reading these SPANNed packets?
Please Assist.
Thanks,
Kartik

UCCE SRND has a littel tid-bit about it:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/collab09/clb09/recordng.html
This blog post is for UCCX, perhaps this can guide you in the right direction:
http://wiklunds.wordpress.com/2012/06/03/uccx-8-5-cadcsd-call-recording-and-silent-monitoring/

Having Issue with Service Monitor Report when using Oracle DB

Hi,
I set up Oracle XE to store monitoring and message data for Service Monitor. I configured the Database Connection in Policy Studio, and deployed the configuration. When starting the Service Monitor, I got "There are no reporting nodes configured." error.
Here is the detailed message:
INFO 27/Jan/2012:13:13:54.155 [ed46fa00] thread set netsvc threadpool drained
INFO 27/Jan/2012:13:13:55.074 [ed46fa00] rolling file logs/ConfigurationManagementAuditTrail.xml stopped
INFO 27/Jan/2012:13:13:55.078 [ed46fa00] Shutting down Policy Director Manager
INFO 27/Jan/2012:13:13:55.093 [ed46fa00] rolling file trace/ServiceMonitor.trc stopped
[oracle@EDCPR16P0 bin]$ ./oegservicemonitor
INFO 27/Jan/2012:13:13:59.896 [911baa00] Attempting to connect to entity store at federated:file:////u01/app/oracle/oeg11g/oegservicemonitor/conf/fed/configs.xml
INFO 27/Jan/2012:13:14:03.014 [911baa00] Realtime monitoring disabled
INFO 27/Jan/2012:13:14:03.016 [911baa00] Storing metrics in database disabled
INFO 27/Jan/2012:13:14:03.781 [911baa00] cert store configured
INFO 27/Jan/2012:13:14:03.785 [911baa00] keypairs configured
INFO 27/Jan/2012:13:14:03.791 [911baa00] Initializing server
INFO 27/Jan/2012:13:14:04.423 [911baa00] Attempting to connect to repConfig entity store at file:/u01/app/oracle/oeg11g/oegservicemonitor/conf/repConfig.xml
INFO 27/Jan/2012:13:14:04.455 [911baa00] There are no reporting nodes configured.
INFO 27/Jan/2012:13:14:04.456 [911baa00] Initializing report file format transformer
INFO 27/Jan/2012:13:14:13.005 [911baa00] Server initialized
INFO 27/Jan/2012:13:14:13.206 [911baa00] TCP interface
INFO 27/Jan/2012:13:14:13.206 [911baa00] checking invariants for interface *:8040
INFO 27/Jan/2012:13:14:13.206 [911baa00] listen on address 0.0.0.0/8040
It looks like the repConfig.xml file needs to be updated. If so, what elements? Anything else i am missing?

You need to add a Gateway node the service monitor.
To do this browse to http://HOST:8040/
Using the default port, you can connect to the Service Monitor interface in a browser, where HOST points to the IP address or hostname of the machine on which Service Monitor is installed.
Right mouse click and add the Gateway node.

Issue in Global Services Monitor GSM

Dear all,
I'm facing a problem in Global Services Monitor.
The Resources pool contains 4 Management Servers; 2 old and 2 recently installed.
The GSM was installed and was working normally on the old Management Servers.
But, after increasing the number of management servers to be 4 instead of two, the problem appeared.
The GSM is firing alerts on the new MS's and their state are critical (old 2 servers are healthy).
The alert description is as below:
Global Service Monitor Modules: Failed to discover Global Service Monitor locations.
Failure step: 'Couldn't get the ACS endpoint from discovery service. SubscriptionId: 'a6846da0-e5d7-4bea-ab13-836d89364b60', OutsideInServiceBaseUri: 'https://gsm-prod.systemcenter.microsoft.com/''
Message: 'Could not establish trust relationship for the SSL/TLS secure channel with authority 'gsm-prod.systemcenter.microsoft.com'.'
Details: 'System.ServiceModel.Security.SecurityNegotiationException: Could not establish trust relationship for the SSL/TLS secure channel with authority 'gsm-prod.systemcenter.microsoft.com'. ---> System.Net.WebException: The underlying connection was closed:
Could not establish trust relationship for the SSL/TLS secure channel. ---> System.Security.Authentication.AuthenticationException: The remote certificate is invalid according to the validation procedure.
at System.Net.Security.SslState.StartSendAuthResetSignal(ProtocolToken message, AsyncProtocolRequest asyncRequest, Exception exception)
at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.ForceAuthentication(Boolean receiveFirst, Byte[] buffer, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.ProcessAuthentication(LazyAsyncResult lazyResult)
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Net.TlsStream.ProcessAuthentication(LazyAsyncResult result)
at System.Net.TlsStream.Write(Byte[] buffer, Int32 offset, Int32 size)
at System.Net.PooledStream.Write(Byte[] buffer, Int32 offset, Int32 size)
at System.Net.ConnectStream.WriteHeaders(Boolean async)
--- End of inner exception stack trace ---
at System.Net.HttpWebRequest.GetResponse()
at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout)
--- End of inner exception stack trace ---
Server stack trace:
at System.ServiceModel.Channels.HttpChannelUtilities.ProcessGetResponseWebException(WebException webException, HttpWebRequest request, HttpAbortReason abortReason)
at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout)
at System.ServiceModel.Channels.RequestChannel.Request(Message message, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)
Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at Microsoft.SystemCenter.Cloud.SharedLibrary.Discovery.IDiscovery.GetEndpoints(String subscriptionId)
at Microsoft.SystemCenter.Cloud.SharedLibrary.Discovery.DiscoveryHelper.<>c__DisplayClass1.<DiscoverAcsEndpoint>b__0(IDiscovery service)
at Microsoft.SystemCenter.Cloud.SharedLibrary.RestCallHelper.ExecuteRestCall[TContract](Uri endpointUri, WebProxy webProxy, String accessToken, RestMethod`1 method)
at Microsoft.SystemCenter.Cloud.SharedLibrary.Discovery.DiscoveryHelper.DiscoverAcsEndpoint(String subscriptionId, Uri outsideInServiceBaseUri, WebProxy proxy)
at Microsoft.SystemCenter.Cloud.OutsideInUnitModule.DiscoveryWriteActionModule.Execute()'
Any clue?
Regards,
Khaled A. Hamad

Hi
Is there any requirement to install the Microsoft Root Certificate on the server where SCOM console is working? Shall I need to purchase Windows Azure Subscription also for GSM? Please let me know.
The scenario is - I have one SCOM server (Including all the server roles on the single server) and other server where VMM server and SCOM console is installed. I have installed GSM Management Packs on the SCOM server and configured one Web Availability Monitor
to be monitored from external servers (e.g. Chicago).
I am getting the below error:-
Log Name: Operations Manager
Source: Health Service Modules Ex
Date: 9/11/2014 7:14:26 PM
Event ID: 10001
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: SCOMCLOUD.abc.in
Description:
Global Service Monitor Modules: Failed step: 'Couldn't get the ACS endpoint from discovery service. SubscriptionId: '1f156904-532e-416f-b570-1141438392a3', OutsideInServiceBaseUri: 'https://gsm-prod.systemcenter.microsoft.com/''. Diagnostic context: RequestId
= '0fe72d85-989c-4c1b-89c1-1f4b641c1578', New ConfigHash = '65afc4b6-c18d-5e68-56d3-482e2db1851a', '1' tests, Last ConfigHash = '00000000-0000-0000-0000-000000000000'. Exception: 'There was no endpoint listening at https://gsm-prod.systemcenter.microsoft.com/DiscoveryService/1f156904-532e-416f-b570-1141438392a3/Endpoints
that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details.'
One or more workflows were affected by this.
Workflow name: Microsoft.SystemCenter.Omonline.OutsideIn.Discovery.ConfigUploaderRule
Instance name: Global Service Monitor
Instance ID: {298CB0DA-4453-EFD2-A7AC-C2E8F2F7100D}
Management group: SCOMGROUP
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Health Service Modules Ex" />
<EventID Qualifiers="0">10001</EventID>
<Level>3</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-09-11T13:44:26.000000000Z" />
<EventRecordID>149790</EventRecordID>
<Channel>Operations Manager</Channel>
<Computer>SCOMCLOUD.abc.in</Computer>
<Security />
</System>
<EventData>
<Data>SCOMGROUP</Data>
<Data>Microsoft.SystemCenter.Omonline.OutsideIn.Discovery.ConfigUploaderRule</Data>
<Data>Global Service Monitor</Data>
<Data>{298CB0DA-4453-EFD2-A7AC-C2E8F2F7100D}</Data>
<Data>Failed step: 'Couldn't get the ACS endpoint from discovery service. SubscriptionId: '1f156904-532e-416f-b570-1141438392a3', OutsideInServiceBaseUri: 'https://gsm-prod.systemcenter.microsoft.com/''. Diagnostic context: RequestId = '0fe72d85-989c-4c1b-89c1-1f4b641c1578',
New ConfigHash = '65afc4b6-c18d-5e68-56d3-482e2db1851a', '1' tests, Last ConfigHash = '00000000-0000-0000-0000-000000000000'. Exception: 'There was no endpoint listening at https://gsm-prod.systemcenter.microsoft.com/DiscoveryService/1f156904-532e-416f-b570-1141438392a3/Endpoints
that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details.'</Data>
<Data>Global Service Monitor Modules</Data>
<Data>Couldn't get the ACS endpoint from discovery service. SubscriptionId: '1f156904-532e-416f-b570-1141438392a3', OutsideInServiceBaseUri: 'https://gsm-prod.systemcenter.microsoft.com/'</Data>
<Data>RequestId = '0fe72d85-989c-4c1b-89c1-1f4b641c1578', New ConfigHash = '65afc4b6-c18d-5e68-56d3-482e2db1851a', '1' tests, Last ConfigHash = '00000000-0000-0000-0000-000000000000'</Data>
<Data>There was no endpoint listening at https://gsm-prod.systemcenter.microsoft.com/DiscoveryService/1f156904-532e-416f-b570-1141438392a3/Endpoints that could accept the message. This is often caused by an incorrect address or SOAP action.
See InnerException, if present, for more details.</Data>
<Data>System.ServiceModel.EndpointNotFoundException: There was no endpoint listening at https://gsm-prod.systemcenter.microsoft.com/DiscoveryService/1f156904-532e-416f-b570-1141438392a3/Endpoints that could accept the message. This is often
caused by an incorrect address or SOAP action. See InnerException, if present, for more details. ---> System.Net.WebException: The remote name could not be resolved: 'gsm-prod.systemcenter.microsoft.com'
at System.Net.HttpWebRequest.GetResponse()
at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout)
--- End of inner exception stack trace ---
Server stack trace:
at System.ServiceModel.Channels.HttpChannelUtilities.ProcessGetResponseWebException(WebException webException, HttpWebRequest request, HttpAbortReason abortReason)
at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout)
at System.ServiceModel.Channels.RequestChannel.Request(Message message, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)
Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at Microsoft.SystemCenter.Cloud.SharedLibrary.Discovery.IDiscovery.GetEndpoints(String subscriptionId)
at Microsoft.SystemCenter.Cloud.SharedLibrary.Discovery.DiscoveryHelper.<>c__DisplayClass1.<DiscoverAcsEndpoint>b__0(IDiscovery service)
at Microsoft.SystemCenter.Cloud.SharedLibrary.RestCallHelper.ExecuteRestCall[TContract](Uri endpointUri, WebProxy webProxy, String accessToken, RestMethod`1 method)
at Microsoft.SystemCenter.Cloud.SharedLibrary.Discovery.DiscoveryHelper.DiscoverAcsEndpoint(String subscriptionId, Uri outsideInServiceBaseUri, WebProxy proxy)
at Microsoft.SystemCenter.Cloud.OutsideInUnitModule.ConfigUploaderWriteActionModule.Execute()</Data>
</EventData>
</Event>
Any HELP would be really Appreciated.
Thanks in advance.
Abhinav | MCTS-Server Virtualization

How to create Service Monitor - best Way

I have a task at hand :
Creating monitor to alert when a service is stopped.
We are using SCOM 2012
I checked and found various ways to do so http://www.bictt.com/blogs/bictt.php/2011/03/16/scom-monitoring-a-service-part1
My requirement is : there are like 100 such services on 100 different windows computers that i need to monitor.
The services are not common , so 2 computers have the same service , Maybe some service that i need to be monitored be on 2 computers but overall every service is unique.
What is my best option:
1.Create a basic unit monitor and target to Windows computer class ? Create is as disabled ? Override for just the machine that has it.
Will it clutter my Windows Server class health explorer . (How bad is that as per performance)
2.Create a Service monitor using Windows Service templates
Do i have to create 100 target groups , as i have to Target the monitor to specific computer only
Since template service monitor create discoveries , targets etc on its own (Am i going to clutter SCOM with a lot of those) 100
3.Do i create a attribute for each service , so as to extend the windows base class to discover the computer that has specific service (Using registry)
too much work is it and how good of an option is this.
4.MP Authoring ,Create new class discovery based on WMI / Registry to find computer and then target the monitor
What would you do in such a case.

An example is the windows service monitoring from the Windows Management Packs. Microsoft does not discover any of these services. The MPs discover the Windows 2003 \ 2008 \ 2012 Operating System Class and the basic service monitors are targetted at
this class. This means it is relatively light weight monitoring (less overhead on the agent and less discovery information in the databases) but it does mean that you can't add any of these services to a distributed application or report on their availability.
You don't report on individual monitors but on objects which may have many monitors targetted at them.
Windows Server 2003
ü
Computer Browser Service
ü
DHCP Client Service
ü
DNS Client Service
ü
Plug and Play Service
ü
RPC Service
ü
Server Service
ü
TCP \ IP NetBios Service
ü
Windows Event Log Service
ü
Workstation Service
Windows Server 2008 (including R2)
ü
Computer Browser Service
ü
DHCP Client Service
ü
DNS Client Service
ü
Plug and Play Service
ü
RPC Service
ü
Server Service
ü
TCP \ IP NetBios Service
ü
Windows Event Log Service
ü
Workstation Service
Windows Server 2012
ü
Computer Browser Service
ü
DHCP Client Service
ü
DNS Client Service
ü
Plug and Play Service
ü
RPC Service
ü
Server Service
ü
TCP \ IP NetBios Service
ü
Windows Event Log Service
ü
Workstation Service
If you want to actually report on the availability of this windows service (or add it to a Distributed Application) then you do need to discover it - either via the Authoring Template or authoring your own discoveries.
Only you can decide what you need and you might have a different need for each service depending on what it is doing.
Jonathan Almquist has a good walk through here about how to change service monitoring to allow for consecutive occurrences of a service being unavailable but it is deep authoring.
http://blogs.technet.com/b/jonathanalmquist/archive/2011/06/24/windows-service-monitoring-reduce-false-alerts-part-2.aspx
Regards Graham New System Center 2012 Blog! -
http://www.systemcentersolutions.co.uk
View OpsMgr tips and tricks at
http://systemcentersolutions.wordpress.com/

Can I bundle flash player with a free downlodable gaming service that requires flash? Or can I download it for the user without making users to step out from my product to a completely different flow?

We have a free downloadable gaming service that requires flash player in order to operate properly.
I am trying to figure our how can I make users who don't have flash to download it, but I don't want these users to leave my service and start a different download flow in a different website (adobe's) .
I thought about several different options but don't know what would be considered legal or legit:
1. download flash along with my product- this means I will have to add another offer screen to my installation? if so, it will damage my conversion.
2. downloading flash for the user without consent- probably will result with AV alerts
3. open an iframe for users who don't have flash where I'll ask users to download flash--> that still will redirect users to adobe website to complete the process, which will damage my usage...
any comments on the above or additional ideas?
Thanks
Tom

Unfortunately, I don't think that our license currently grants the rights that you're looking for. We do allow for the inclusion of original installers on physical media to address the situation of installation where an Internet connection is not guaranteed to be available; however, the Adobe download center serves an important role in the cost-recovery efforts for the continued development, maintenance and distribution of Flash Player, which is a tremendously expensive undertaking. I think it's unlikely that we would agree to allow the inclusion of Flash Player installers in scenarios where the host installer requires an internet connection.
Here is a brief summary of the rights granted by this license:
Licensee is permitted to distribute Adobe Web Players to multiple clients in a closed intranet environment.
Licensee is permitted to distribute Adobe Web Players to multiple end-users by including the Player installers on CDs, DVDs or other physical media.
Usage of Adobe Web Players is only permitted for supported platforms; usage rights on non-PC devices or embedded systems are not granted by this license.
Licensee must use the installers as-is without modification.
Licensees, at their discretion, are entitled to display the Flash Enabled and/or Shockwave logos on products or intranet sites according to the Style Guide.
On the plus side, you don't have to worry about serving your users outdated or vulnerable Flash Player versions, and keeping those embedded copies constantly updated would be a lot of overhead.
Chrome and Internet Explorer on Win8+ always have Flash Player built-in, so those users are generally going to be in good shape (and you shouldn't redirect them to the download anyway, because we'll just give them a message about it already being installed). IE11 eliminates JavaScript support for conditional comments and various other methods for fingerprinting and targeting IE with IE-specific logic, so you'll want to pay attention to that experience, particularly on Win8+ (i.e. your detection logic might need to be tweaked on this config, if it's depending on isMSIE to do the correct thing... there is a lot of busted Flash detection in the world on this target at the moment...)
For NPAPI browsers (Safari, Firefox), users are going to have to close the browser to complete the install process, so I don't think that offering the download in an iframe is going to buy you much, and would probably make it more difficult to complete the installation steps, ultimately doing more harm than good.
In the case of Safari, the installer re-launches Safari at the end of the installation process, and it does so without reopening all of the previously opened tabs. I'm hoping that we won't have to live with that issue much longer, but I want to be transparent about the impact to your user experience. Safari users are going to lose the tab with your site in it during the installation process no matter what.
There's also an install mechanism called Express Install, which you can invoke automatically when you detect that Flash Player is not installed, or is below the version that you require. Off the top of my head, I don't know exactly what happens in every possible install scenario (patch update vs. feature update, by OS and browser). I think some configs require you to restart and others like IE on Windows don't. It's all dictated by browser limitations, which are constantly moving targets.
In short, we recommend that everyone use SWFObject2 for detecting Flash from JavaScript, and they make it pretty easy to invoke upgrades via ExpressInstall.
SWFObject: Javascript Flash Player detection and embed script | deconcept

CUCMS Service Monitor 8.0 and 1040

Hi there
We have installed CUCMS 8.0, we also have Service Monitor 8.0 installed.
When trying to configure a 1040 sensor we are unable to add the IP address of the 1040 sensor since, there is no option to add an IP address of the sensor. when we go to edit the configuration we see that the IP address of the sensor is the mac address and we are unable to edit this information as well. Therefore we suspect that this is a bug.
We are unable to pick up the 1040 sensor.
Attached is the screenshot of our problem.
Please advise is this is a bug?
Many thanks
Shabeer

The sensors do a DHCP.requestto get IP, TFTP server addres
So you need to setup a server that will respond with an IP for this mac address and give the IP address of a TFTP server (option 150).
You Service Monitor or CallManager can be such a TFTP server.
There on the TFTP server you must place a file called QOV.CFG
In Service Monitor -> Configuration -> Sensors you can make config this file, then copy it to the TFTP server
It tells the sensor what images to download and which service monitor it should register with.
Cheers,
Michel

IP Comms Service Monitor

All,
We are working high level requirements for a US Gov sponsor relating to VOIP recording and playback.
We do not currently own or have under our control any of the CISCO Works IP Comms applications.
In general, can the IP Comms Service Monitor provide 3rd party monitoring, storage, and playback of sessions/conferences?
Thank you,
D. Glover

Hi Scott,
Thanks for your answer,
I resolve this problem by checking the parameter recommended of CCM in Entreprise Parameter and I restart the service of CDR in CCM.
In the oder hand I had some problem with CUSSM that can't to collect the data from Service Monitor. so,I follow the procedure "Configure Service Statistics Manager" and I exectute the command: ConfigureSSMToSSLOM without spicefy the port number (the port number that I use is defferent in the defaut port).
Now, when I want to connect to CUSSM I have this error message:
can you please tell me who to resolve this problem?
Thanks a lot
best regards,
Omar

Service Monitoring in SCOM which triggers an alert after a wait time

Hi ,
I have a requirement to amend on of our services monitors to alert after waiting for 3 minutes after the service goes down.
Is this possible using SCOM or do we need to script this.
Please advise.
Jesty

For configure that using script, you can refer below link
http://blogs.technet.com/b/fesiro/archive/2012/11/26/how-to-configure-command-notification-in-scom-2012-with-powershell-script.aspx
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Problem to add CUCM for the Service Monitor

I'm trying to add the CUCM for the CUSM(Service Monitor) and the Last Contact Status to CDR/CDRM DB is always "Waiting for Data"(According picture 1 attached). Due this issue, none Phone were added to service monitor.
I checked the credentials and all credentials are OK and the CUSM was added into CDR Billing Application Server list(picture 2).
I attached 2 pictures about the issue.
Picture 1: Service Monitor- Data Source Credentials Status
Picture 2: CUCM - CDR Management
Someone have any tips?
Thanks,
Luis

Well,, no responses. I have finally gotten a solution thats doesnt have this error. So, If your having this problem do this
1: Go thru all your projectes and delete all the clientConfigs, webService References, and the Service References Directories.
2: In one method or another delete the existing Web Service and Create a new one with all your subs and functions copied over.
3. DO NOT name it the same thing, so somethng like myWebSvc_03_ for the 3d time you have done this process. Fortunately, on this interation, all seems well. I can even do an update WebService without destroying the links. Makes
me wonder how much junk is hanging out in the code somewhere. I dont know if this is true or not, but it seemed to have worked best when I created all the projects and then added the sebService last. I do know that I had problems when adding a new project
to the solution after the web service was working.
4. Rebuild, and then go add you service references back into your solutions and update the code as needed.
Maybe I should just make the webservice a totally separate entity, but I am the ony one that would use it, so that seemed a additional complication.
One sort of unrelated note... You may have a solution that has a user control called in it, but itself is not using the web service. My project requires that I copy a clientConfig from another project. And then if you do a rebuild of the web service, you
my have to update this as well.
Im rather new to Silverlight, but this has been a real pain and a lot of work time lost due to this issue.
So, not an answer, but perhaps a workaround that will save you some of the pain that I have encountered.
Im marking this as answered, although its not really. At best its a workaround.

CUOM + Service Monitor + CUSSM Architecture

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Hello,
I have a new deployment for COUM with service monitor and Cisco Unified Service Statistics Manager and I have 2 servers.
I want to somebody help me who to deploy these solution in 2 servers? I prefer to install COUM with Service Monitor in the same server and CUSSM in the other server, what do you thing?
I have other question, to upgrade COUM 2.2 to CUOM 2.3 I must to pass by cisco to purchase the new license, or I can to use the same license COUM 2.2 for COUM 2.3
Thanks a lot,
Best Regards,
Omar YUNSI

Hi,
It is ok to install CUOM and CUSM on the same server. See the guidelines here for the minimum hardware requirements:
http://www.cisco.com/en/US/docs/net_mgmt/cisco_unified_operations_manager/2.3/installation/guide/prereq.html#wp1124344
In regards to licensing, if you have a license for CUOM 2.2, then the same license file is valid for license 2.3, so you won't need to purchase a new one.
If you decide to install CUOM and CUSM on a different server though you will need to have the license migrated to that server. The license is tied to the mac address of your server.
You can contact [email protected] to have the license migrated if needed.
Best regards,
Shane

Service Monitor and Sensor 1040

Hi,
i have a problem with service monitor.
my service monitor cannot register cisco 1040 sensor.status is waiting.
i already upload config file and software image for the sensor 1040 to TFTP server/CUCM.
my topology is
sensor(192.168.206.202) ---> TFTP/CUCM (192.168.206.11) ----> Service Monitor (192.168.253.146)
sensor information status said that
not communication with receiver.
and service monitor address is empty.
please need your advice.
regards
afdilah

Damsky92 msn
[email protected] if you need help dont dude
This is a other method to check the sensor is fine and you can mixed with another above drescribe here
Fist step install download winagents tftp server ,
enter a Service Monitor Server   Configuration / sensor1040 and in TFTP server enter    ip address(winagents tftpserver) and go to SETUP
in setup   put you ip address in PRIMARY SERVICE MONITOR and push OK   you look the server write file in (TFTP server )
Next STEP
Go to MANAGEMENT   and add new sensor you need mac address remember second port in sensor is span port
you can make a sencond file in the tftp server
Next STEP
go to service monitor server and copy file *.img CSCOpx/
Next STEP
Search you dhcp server switch     option 150 in put your ip address tftp server when sensor power off and power on
the sensor search tftp server and search files to autoconfig and register to service monitor
when test is ok
its time to upload change winagent tftp server to callmanager tftp server
good lucky

Cisco Operation Manager and Service Monitor on Separate Machine?

Hi,
Can we install Cisco Unified Operation Manager and Server monitor on separate machines?
What will be the procedure to do so?

Yes You can install Service Monitor in a stand alone server. For Service Monitor to coreside on a system with other applications in the Cisco Prime Unified Communications Management Suite, see the coresidence requirements in
Installation Guide for Cisco Prime Unified Operations Manager 9.0.
Also you can check Coresidence Guidelines and Coexistence Guidelines.
Here you can see the server requirements for a coexistent installation of Service Monitor:
http://www.cisco.com/en/US/docs/net_mgmt/prime/unified_service_monitor/9.0/install/guide/prereq.html#wp1080694
-Thanks

CAD service monitor requires SNMP config

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