CAD stays in talking state after hanging up a call

Hi I have the following issue
Problem description:
After the Cisco Agent Desktop completes a call and disconnects, the Agent stays in the Talking state instead of the Ready state. The agent must manually log out and log in to go into the Ready state.
This incident most likely occurs on this occasion:
The Cisco Agent Desktop takes a call and the remote caller hangs up first. Then the Agent hangs up.
We use:
CUCM version 6.1.4.1000-10
CCX 7.0
CAD 6.6(1) Premium version
Workstation runs Windows Vista Pro
Part of the text in the problem description was copied from this link:
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00801cce5d.shtml
The problem description is an almost perfect match for what we experience, however the solution does not apply. Neither does the CUCM version.
Anyone have an idea?
thanks

Hi
I've seen this before. It turned out to be a bug with the CUCM version:
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?caller=pluginredirector&method=fetchBugDetails&bugId=CSCtb77537
Regards
Aaron
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