CAD Wrap-up wait time

Hi Friends,
I am using CAD with UCCX 9.0.2.
I need help to configure wait time in wrap-up code. Currently when the agent hang-up the call the wrap-up code window pop up and agent goes in ready state immediately after selecting that code. I need to configure wait time for 2 min after agent select the wrap-up code, agent should get 2 min wait time before going to in ready state.
Regards,
Dinesh Joshi

You'll want to check the Automatic State Changes configuration in Cisco Desktop Administrator. From the guide:
"By default, automatic state changes are not enabled. After agents enter wrap-up data, they remain in the Work state for the length of time set for the wrap-up timer or until they change states manually, whichever happens first. (The wrap-up timer value is configured in Unified CCX Administration.)
If automatic state changes are enabled, agents are automatically changed from the
Work state to the Ready state (or to the Not Ready state, if they select that state while
still on a call) after they enter wrap-up data.
Automatic state changes can be enabled or disabled only on the work flow group level.
To enable or disable automatic state changes:
1.Select the Wrap-up Data node under the work flow group whose automatic state changes you want to enable or disable.
2.Select or clear the Enable Automatic State Change check box.
3.Click Apply.

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Thanks in advance,
Zack

A typical question for this forum.
We use Oracle, we can't remember which version, and we can't be bothered to post it.
We don't know Oracle, so we use a third party product (Ignite from Confio) to perform redundant monitoring on our databases, which is already being performed by Oracle Enterprise Manager, for free.
Instead of trying to use the products which come with Oracle, we would like to wreck functionality, by tampering with things like frequency, and/or even adjusting Oracle provided queries, consequently invalidating our support contract for Oracle.
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