Calendar/All Day Event NOT SHOWING ANYMORE!!

First of all this is the reason why I bought a BB. When I got the phone in Sept all of  my All Day Events would pop up first thing in the morning and not go away until I dismissed them. Now, don't know what has happened my all day events do not pop up anymore! This is really really bad.  For unorganized people like myself this option was the sole reason why I bought this phone and I need to have this back!
And also, how frustrating is it that they don't have a customer support number where you can talk to an expert to resolve your problem.  Thank god I am slightly computer savy.
Can anyone please help!!!
Thanks

I also lost most of my birthdays that I laboured to set up in my address book contacts. Can anyone please help on these disappearing calendar events?

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