Calendar in the Interaction Center Win Client

Hi Gurus,
Is it possible to integrate in the Application area or in the navigation area of the Interaction Center Winclient the calendar.
Thanks.

Hi Ravi,
The best way is not to touch the standard HTML template for BP Search ('CRM_CIC_SEARCH_DISPLAY'), but maintaining your own HTML for BP search (Z* HTML template) and making use of the same over the Contact Search profile.
You can copy and customize the Standard HTML-Template
CRM_CIC_SEARCH_DISPLAY in the following ways:
1) Copy the HTML-Template CRM_CIC_SEARCH_DISPLAY in Transaction SMW0 (0 - zero)
in your HTML-Template with named Z*
2) Export to a local pc and customize the HTML-Page as per your need.
3) Import to your HTML-Template Z*
4) Map the fields in transaction CRMC_CIC_SEARCH_CNTR.
5) Assign the new search-template in transaction CRMC_CIC_SEARCH_RULE.
Sorry, there aren't another way to remove the ibase from standard bpsearch.
Hope this information helps.
With Best Regards,
Vinod

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Enhance Inbox Profiles in Interaction Center Win Client

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I am trying to activate the enhance Inbox profile in the Interaction Center Win Client, do you know how to proceed.
Thanks.
I just left it. I did not find the functionality.
Message was edited by:
TPT TPT

IF no ones, knows how to do it, plz send me an email. [email protected]
Thanks,
TPT

Problem with interaction center web client e-mail

hi gurus, my problem is in interaction center webclient, when i click in the e-mail link,appears the email form but i cant send any email because all the fields in the screen (subject, body , from, date, to, etc) are not enable (i cant write anything because is not possible), so i dont know how to enable this fields in the interaction center web client.
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Hi.
I ran into this problem. How is it solved?
And another question-how to set up a mailing list Search ?

I wanted to know if others were having difficulties getting All Day Events appear in the Notification Center in iOS 7. Currently my Calendar in the notification center will show events that are at certain times, but they will not display All Day Events.

I wanted to know if others were having difficulties getting All Day Events appear in the Notification Center in iOS 7.
Currently my Calendar in the notification center will show events that are at certain times, but they will not display All Day Events.

Have you looked at the previous discussions listed on the right side of this page under the heading "More Like This"?

Changing the Date in an Activity of the Interaction Center WinClient

Hi Experts
I am working with an activity in the Interaction Center WinClient and i need to change the Date To of the Activity depending on the Reason i choose in the document.
I found out that in CRMD_SERV_SLA - Maintain Availability and Response Times you can set the an specific time depending on the reason of the activity you are working on, but i don't know how to change the Date To of the Activity when i select a specific reason, which already have the respective duration value defined in the transaction mentioned above.
I would appreciate the help on this issue and it sure will be rewarded with points.
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Hi Alberto,
You have to user a header level badi, i.e CRM_ORDERADM_H_BADI
Here in you can access your activity and can use CRM_ORDER_MAINTAIN to change the date.
Best Regards,
Pratik Patel
Reward with Points!

How can I differentiate between calendars on the notification center

I have my calendar, and my wife's calendar on my phone so we can be sure to not double book ourselves. In the notification center, I can see appts for both calendars, which is great, but how can I differentiate between calendars? There is no indication that one appointment is mine versus another being hers. Thoughts?

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Interactive Script in the Interaction Center WinClient

Hi Experts
My question is how to pass parameters between two workspaces. More specifically between the workspace of the Interactive Script WinClient and the workspace Activity.
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Thanks

Hi Alberto,
Refer to the documentation below to help your self with the settings:
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/0003b5b0-0b01-0010-c0b4-cb3178973441
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Pratik Patel
Reward with Points!

How to check if there is any problem in the interaction center inbox

hi,
how to check if there is any problem in the interaction inbox for recieving the attachments/cic0
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hi,
Any update for the above query.
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Scratch pad is not working properly in the Interaction center

Hello All
I am working on CRM 6.00
While receiving a call I opened the scratch pad and wrote some data, then when I went to interaction record import scratch pad, it is not imported
Is there any configuration for the scratch pad ??
Regards
Jacopo Françoise

Hi Jacopo
I do not believe there is any config for Scratch Pad, should work by default.
Check if there are any OSS Notes for your issue.
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Arden

Cic0 interaction centre win client

Hi
How to get different screens for inter action centre?
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Hi Nadella,
I have sent you the required docs at [email protected]
Reward points if it helps.
How to give points: Mark your thread as a question
while creating it. In the answers you get, you can
assign the points by clicking on the stars to the left.

Issues with regard to images in mailforms the interaction center

Hi experts,
I'm having issues with the mailforms created in the manager IC role in CRM. When creating mailforms I want to add the logo of our company to the message. Therefore we use the 'insert image' icon. Till that point everything seems fine. However, when this mailform is used receivers receive a red cross where the picture was placed instead of the attached picture.
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Paul

Hi Sigrid, thanks for your respons!
In my situation the problem is more related to outbound mails. Creating a mailform in the IC manager part of the IC (including an image) goes well, the picture I add in the bottom part (by clicking the insert image icon) of the mail is viewed correctly. When IC email agents open the mailform to use it as a standard reply, they also see the view including the picture. However, the receipants of our mails get a red cross instead of the picture that was added. Do you have an idea how this can be solved?
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Paul

Set selection range in Inbox of Interaction Center Winclient

Hi Gurus,
Does anybody know how to change the set selection range (dates) of the Planned Activities in the Inbox nail of the Interaction Center Win Client.
Thanks.
Message was edited by:
TPT TPT

Hello,
I would like to add a side-question to this topic. My client is using CIC0 on CRM 4.0 to create sales orders, complaints and some customers. The functinality is limited (low number of orders & customers created like this, most are created in R/3 directly) but still it is there: customer-specifc IC WinClient profile, workspace, class etc...
My client wants to upgrade to CRM 5.2 and then CRM 2007 (SAP recommends ot do it in 2 steps), would that mean that the transactions wil not function anymore? Or would that mean that the transactions will function but will not be changeable anymore?
Thanks a lot.
S.Chantzis

Is it a bug that I'm seeing entries in the Notification Center for calendars that I've unchecked?

I have unchecked one of the calendars in the Calendar app ... but when I pull down the notification center (either on iPad or iPhone), I still see entries for the unchecked calendar there. I would think that notifications only happen for calendars that I'm interested in. Is this a bug?
Robert

Frustrating that now as we are at iOS 5.1.1 there is still no fix for the issue. I called Apple a little while back and the representitive made a mention as to that this was a 'feature' of the notification center and not a bug. I think 'features' are supposed to make for better usability, not an inability to use a function. With that said.. any workarounds? Right now, I'm doing the following: My brother and my wife both share their calendars with me, iCloud to iCloud. I started two iCloud accounts, one for the intended purpose of iCloud (syncing all of my calendar events, contacts, etc.) and one simply for their calendars to be shared to. I've included that iCloud account only on my iPad and turned off calendars in the notification center on the iPad. So if I want to see their calendars I can now use my iPad for that purpose.
Please also send a bug report to Apple if this issue is bothering you --- discussion forums are just that, for discussion.
Thanks for any advice you can provide about the above and for any other work-arounds!

Filling an Activity from the Interactive Script in Interaction Center WC

Hi Experts,
I need to fill an activity from an Interactive Script in the Interaction Center WinClient.
When i finish selecting in the script all the possible answers, i need to create an activity with information coming from the script. How can i make that possible?
points rewarded
thanks

Alberto
You can create an activity.i.e., you can create an Order from the Interactive Script if you already created the Script structurethen follow the below steps
I think it would be helpful
Procedure:
T-Code: EWFC0
Path: SPROIMGCustomer Relationship ManagementCustomer Interaction CenterVisible ComponentsAction Box SettingsDefine Configuration Profile for Action Box.
1. Choose F4 help to select one of the Action Box profiles you have created and you want to adapt and choose change.
2. Mark the Action box Configuration and create a new Action Box Group by choosing Create transaction group.
Enter a group ID, description and icon for the new transaction group and choose Continue.
3. Mark the new transaction group and create a new Action Box transaction by choosing Create transaction.
4. Enter a transaction ID.
5. Enter a Transaction Definition section, select Workspace.
6. In the Transaction Definition section, select Workspace.
Two additional fields will appear.
7 Choose F4 in the Workspace field to select the Script.
8. Choose F4 in the profile field to select the Interactive Scripting profile that you created in the previous steps above.
9. Enter a Slot Name if desired.
10. Choose Continue.
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12 Choose Save.
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Regards
Surendra

Don't want display the archive partners in Interaction Center Winclient

Hi All,
While searching for the business partners in the Interaction Center Winclient ( Transaction Code : CIC0), we don't want to display the archived business partners . Please provide your valuable suggestions.
Thanks in advance.

Hello,
the only standard way can be seen in note 813540.
In CIC0, when you select for business partner and "Select related
business partner screen" appears for this BP, there is a list of icons
below this screen. There should be also "Change layout" button (
between "print" and "Choose layout" buttons). When you click on the
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Regards, Gerhard

Calendar in the Interaction Center Win Client

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